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Vaibhava's avatar
Vaibhava A Community Member

Do not want to use Google Signin

Hi,
I am using google sign-in to do the login to Upwork.

But now, I do not want to use my google sign anymore.

I want to use a separate Upwork username & password to login.

 

Please guide.

 

Thanks in advance.

 

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi all,

 

If you need help signing in to your account, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication. 

 

 

How do I reach a human in customer support?

 

  1. Please visit Contact Support and click the ‘Chat with Upwork' button.
  2. Type a question or topic and select ‘Send’. The bot will find relevant Help articles for you.
  3. The chatbot will ask you to confirm if you need additional help. If you confirm that you need additional help, you will be asked to confirm the account type you need help with.
  4. From there, the support options available to you will be listed. Select either of the options to be able to contact the Upwork Support Team.
~Andrea

View solution in original post

304 REPLIES 304
Bojan's avatar
Bojan S Community Manager

Hi Vaibhava,

 

Could you please go to Settings > Connected Services and disconnect your Google account? Let us know if you need any further assistance. 

 

Thanks for reaching out to us.

~ Bojan
Upwork
Abhishek's avatar
Abhishek G Community Member

Hi Bojan,

I tried the suggested solution but it throws me an error - 'Email uses google sign in'. Please suggest a better solution.

Goran's avatar
Goran V Retired Team Member

Hi Abhishek,


First, you will need to log in via browser and then go to Settings > Connected Services and click on the disconnect button. Once this is done you will be able to log in with your email/username and password. Thank you.

~ Goran
Upwork
Marie's avatar
Marie A Community Member

While using the Google Signin, the following Settings menu options are not available:

1) Login using Google Signin

2) Select Settings

3) Attempt to click Profile Settings or Connected Services

Expected: That I would be able to access and change Connecter Services under Settings

Actual: All these links forward to Password & security

 

Under the Password & security page, there is an edit icon and a message that says this profile uses Google Signin

1) Select Password & security

2) Click the edit icon

3) Attempt to change the password

Expected: Ability to disable the Google Signin

Actual: Changes a pointless password instead

Bojan's avatar
Bojan S Community Manager

Hi Marie,

 

One of our team members will reach out to you directly via email to assist you with this concern.

 

Thank you for reaching out to us. 

~ Bojan
Upwork
Haider's avatar
Haider A Community Member

Facing the same issue
How to solve it

Andrea's avatar
Andrea G Community Manager

Hi Haider, were you able to disconnect Google Services in your Settings? You can choose to not use it and use a username and password instead.

~Andrea
Its All About's avatar
Its All About M Community Member

I just created upwork account using google signing up...and it created my account with given google name but i want to change it... Evertime i click on contact info it open security and password option....how can i change my name

Actual: All these links forward to Password & security



Under the Password & security page, there is an edit icon and a message that says this profile uses Google Signin

1) Select Password & security

2) Click the edit icon

3) Attempt to change the password

Expected: Ability to disable the Google Signin

Actual: Changes a pointless password instead
Joanne's avatar
Joanne P Retired Team Member

Hi there, 

 

I've shared your concern with the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne
Upwork
Emil's avatar
Emil A Community Member

Please contact us too.

We have the same exact problem...

Google Login issues with password & password change.

Andrea's avatar
Andrea G Community Manager

Hi Emil,

Could you please click on my picture next to this post and send me a private message with more info about the account you need help with?

 

~Andrea
Rehan's avatar
Rehan S Community Member

Hey JoanneP

Hope you are fine. i am facing same issue i donot want to login with google. can you please contact support team to get in touch and help me to set my password rather than google account login.


Pradeep's avatar
Pradeep H Retired Team Member

Hi Rehan,

 

Thank you for your message. You can switch off the Google sign-in from Settings > Password & Security page. If you have any further questions or concerns, feel free to reply to this message.

 

- Pradeep

Frances's avatar
Frances Z Community Member

Hi Andrea,

I am not able to log in using Google sign-in. My Gmail was provided by my university. After graduation, this email was not available. Meanwhile, I did not find how to use my username and password to log in. I would be very grateful if you could help me log in using other methods. Thank you.

 

Kind regards,

Xinlei

Andrea's avatar
Andrea G Community Manager

Hi Frances,

Could you please click on my name above this post and send me a private message with more info about the account you need help with?

 

~Andrea
Serdar's avatar
Serdar H Community Member

hello Andrea, what difference does it make if I am registered through google or through my login password

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Serdar,

 

Thank you for reaching out to us. When signing up using the google sign-in option, as long as you are logged in on your google account, you don't need to enter a password when logging in to your Upwork profile. Whereas using your own login email address and password, you'll have to enter your credentials.


~ AJ
Upwork
JusticeWilliam's avatar
JusticeWilliam S Community Member

I also have a similar issue. I no longer want to use google sign in to access my account. I want to be able to log in with a username and password.
Goran's avatar
Goran V Retired Team Member

Hi Justice,

 

You can disable the Google sign in option by going to Settings > Connected Services. Thank you.

~ Goran
Upwork
Praveen's avatar
Praveen P Community Member

Hi Abhishek,

Please check your security question, did you fill it already?

Because the security question is mandatory for changing the login from google to own username.

 

Thanks

Praveen's avatar
Praveen P Community Member

I am using google sign-in to do the login to Upwork.

But now, I do not want to use my google sign anymore.

I want to use a separate Upwork username & password to log-in.

Please check attached screenshot.
When I try to go on "Settings > Connected Services" they redirect me on "Password & security" page.

Waiting for your reply asap.

 

Thanks

 

Andrea's avatar
Andrea G Community Manager

Hi Praveen,

 

Could you please try clearing your cache and cookies or logging in with a different browser to see if the issue persists? If so, please let us know.

 

Thanks!

~Andrea
Praveen's avatar
Praveen P Community Member

Hello Andrea, 

Thanks for your reply.

 

I have already checked with different browser as well check on another mac. Still unable to go on "Settings > Connected Services" page. Also, tried to copy and paste the link "https://www.upwork.com/ab/my-info/connected-services" into the browser new tab but they redirect me on "Password & security" page.

 

Please suggest a better solution.

 

Thanks

 

 

Aleksandar's avatar
Aleksandar D Community Manager

Hi Praveen,

 

Thank for following up on this. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
Upwork