Solved: Re: Not receiving mobile phone pin - Page 19

Andrea G · ‎01-30-2021

I don't have access to my old verified phone number and need to update it with a new one.

Luiggi R · ‎02-04-2021

Hi Daniel,

If you need help with your phone number because you're not receiving the code or don't have access to it anymore, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.

How do I reach a human in customer support?

Please visit Contact Support and click the ‘Chat with Upwork' button.
Type a question or topic and select ‘Send’. The bot will find relevant Help articles for you.
The chatbot will ask you to confirm if you need additional help. If you confirm that you need additional help, you will be asked to confirm the account type you need help with.
From there, the support options available to you will be listed. Select either of the options to be able to contact the Upwork Support Team.

Update:

Hi all,

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

Thank you!

~ Goran

View solution in original post

Arjay M · ‎11-21-2023

Hi Shakti,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon on this page to assist.

~ Arjay

Gen M · ‎11-22-2023

Hi, I'm just creating my account. There's no verification links or pins sent to my phone. I've tried resending the pin for several times and also changing my phone number but to no avail. I hope Upwork can help to resolve this for me. Thanks!

Pradeep H · ‎11-22-2023

Hi Gen,

I am sorry to hear about the trouble while verifying your phone number. Could you please try again after clearing Cookies and Cache on your browser? You can also try using a different browser. Feel free to message us if problems persist.

- Pradeep

Gen M · ‎11-22-2023

Thank you. The problem persist and even worse, after I clear my cookies and cache I got "Something went wrong. Please try again later." when I try send the pin to my phone. It's happening on Chrome. Tried Firefox like you suggested but the image verification just keep failing and then I got the same error mesage.

Why is it so hard to post a job on Upwork? I'm in need to find a freelancer for to help me.

Pradeep H · ‎11-22-2023

I am sorry to hear that the troubleshooting steps did not help, Gen. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep

Vincent V · ‎11-22-2023

I tried to post a Job for mobile app dev but no matter how much I tried to hit the send code I received nothing

I'm Located In Jordan

Pradeep H · ‎11-22-2023

Hi Vincent,

Could you please try again after clearing Cookies and Cache on your browser? You can also try using a different browser. Feel free to message us if problems persist.

- Pradeep

Md Shamim H · ‎11-23-2023

I didn't receive a text message verification code, i need help, what i do please

Pradeep H · ‎11-23-2023

Hi Md Shamim,

I am sorry to hear about the issue of receiving a verification code. Could you please try clicking on Resend button to check if that helps?

- Pradeep

Arya R · ‎11-24-2023

Hi, I have a problem with the OTP Code, I already change the number 3 times and it still not recieving the OTP Code, can someone direct me to Contact Support from upwork?

Arjay M · ‎11-24-2023

Hi Arya,

I see that you were able to sign in to your account. Let us know if you need further assistance.

Thank you for reaching out to us here in the Community!

~ Arjay

Sharaf E · ‎11-26-2023

When I try to verify my mobile number the verification code text message don't receive to my phone and I tried multiple times to send the code but still the same problem and I am sure the mobile number is correct

Annie Jane B · ‎11-26-2023

Hi Sharaf,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ AJ

Ashiq Z · ‎11-28-2023

Hi!

I have recently joined and uploaded a job post, it requested my number to send a code which I gave, but I am not receiving any codes. I changed my number, thinking my number is the issue, but it's the same thing. I am not receiving any codes. Please help!!

Pradeep H · ‎11-28-2023

Hello Ashiq,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep

Felix T · ‎11-28-2023

Hi,

I want to post a job, but when I try to verify it, the sent pin doesn't reach my phone. I tried multiple numbers (Georgian, Saudi and German) and it doesn't work.

What can I do?

Luiggi R · ‎11-28-2023

Hi Felix,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi

Philipp G · ‎11-29-2023

Hi! Have been trying for days, can someone from support please contact me? Thank you!

Nikola S · ‎11-29-2023

Hi Philipp,

Thank you for reaching out to us. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Nikola

Roze D · ‎12-01-2023

Hello,

I have been struggling with this for the past hour

I am not receiving any SMS when prompted to verify my phone number

It now says "Re-sending PIN limit has been exceeded"
I checked my number over 10 times and it is correct

Can you help ?

PS: the chatbot is the most useless thing i have ever seen

Pradeep H · ‎12-01-2023

Hi Roze,

I am sorry to hear about the trouble caused while verifying your phone number and contacting us for the same issue. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep

Pascal S · ‎12-01-2023

Hello Upwork Team,

I want to finish my registration since yesterday but I do not recieve a verification code on my phone number. I already tried different numbers and phones, nothing works. Now after trying again I get the error: "Something went wrong, please try again later".

Please help and verify me as soon as possible.

Luiggi R · ‎12-01-2023

Hi Pascal,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi

Karen L · ‎12-01-2023

I currently can't finish setting up my account as not receiving the code to verify the pin.

Tomas Alberto M · ‎12-01-2023

Hey Karen, I am getting the same exact issue

Don't have access to Verified Phone Number / Not receiving security code on my phone