Jan 30, 2021 05:51:58 PM Edited Jan 30, 2023 11:11:30 PM by Andrea G
I don't have access to my old verified phone number and need to update it with a new one.
Solved! Go to Solution.
Feb 4, 2021 02:47:31 PM Edited Jun 19, 2024 09:39:50 PM by Luiggi R
Hi Daniel,
If you need help with your phone number because you're not receiving the code or don't have access to it anymore, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.
How do I reach a human in customer support?
Update:
Hi all,
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
Thank you!
Dec 1, 2023 07:45:39 PM by Arjay M
Hi Tomas,
I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon on this page to assist you with completing the phone verification process.
Dec 4, 2023 09:46:39 AM by Karen L
Hi Tomas! I tried again after a few hours and it then worked as expected.
Dec 1, 2023 07:01:53 PM by Arjay M
Hi Karen,
We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you on this page with further assistance in completing the phone verification.
Dec 6, 2023 11:05:59 AM by Nadeen H
i didnt recive my code, & its so furstreted .. do pleses i need to talk to an agent to vertivit for me throgh email insted ... thank you
Dec 6, 2023 11:46:16 AM by Annie Jane B
Hi Nadeen,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Dec 8, 2023 02:27:49 AM by Al C
My security question does not work anymore so I cannot withrdraw, I need my money urgently. Please assist
Dec 8, 2023 05:00:19 AM by Joanne P
Hi there,
I checked your account, and you have already submitted a support ticket to our team. Please allow our team to review and update you directly on your ticket to assist further.
Dec 8, 2023 12:16:05 PM by Olayiwola A
Hello, it's not easy to log back into the Upwork platform once logged out. I also faced a similar problem sometimes ago when I mistakenly logged out, but I was lucky to get back into the platform. Therefore, since that time, I decided I would never more log out of Upwork.
However, recently, I have been facing another problem, I was trying to get into the platform and I was asked to do a 2 step verification, without which I might later face problems like not being able to withdraw funds, change password, etc.
It saddens me to say that when I tried to follow that instruction, I got stuck at the point where the platform needed to send a verification code to my SMS. They said they had sent the codes, yet I could not find any. Hence, I have not been able to get into the Upwork on my computer. I am still on it, hoping to use other options to be able to scale through soonest.
Dec 8, 2023 01:11:56 PM by Luiggi R
Hi Olayiwola,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Dec 8, 2023 08:11:50 PM by Maiar S
Hello,
I have a problem adding any two-step verification option.
I tried adding the text message option, but when I added my number, I did not receive the six-digit code no matter how much I waited or how much I tried to resend. I simply don't receive anything.
When I try to add the second two-step verification option, which is the authentication application code, it does not work either. It keeps loading and does not show me the QR code.
What can I do to solve this problem?
Thanks,
Dec 10, 2023 02:48:28 AM by Annie Jane B
Hi Joe,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Feb 26, 2024 10:51:11 AM by Inna K
I am having the same issue. Not receiving a confirmation code. Can you please help with this?
Feb 26, 2024 10:54:31 AM by Mykola G
Hi Annie! I am having the same issue. Not receiving a confirmation code and would love to get your assistance.
Feb 26, 2024 11:19:19 AM by Nikola S
Hi Kolya,
I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Dec 11, 2023 09:02:40 AM by Vladimir S
I cant verify the phone number button and have not yet received my verification code. no matter what i m doing nothing happens. Will someone from the admin team please contact me?
Dec 11, 2023 09:23:14 AM by Rulf N
I have tried several times, but I do not receive an SMS with the verification code. The mobile number is correct and I keep receiving SMS messages without any problems
Dec 11, 2023 10:06:26 PM by Jen T
Hi!
I am not receiving the code that is supposed to be sent to my cell in order to finish profile set up (the last page of set up)...it just keeps loading the "I am not a robot" check box, that's it. Any helpers out there???
Dec 12, 2023 01:15:02 AM by Arjay M
Hi Jen,
I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Dec 16, 2023 09:04:32 AM by Ugnit U
I have updated my contact details on my Upwork profile but whenever I log in to my Upwork profile Upwork sends an authentication code to my old mobile number.
Dec 16, 2023 10:51:07 AM by Annie Jane B
Hi Ugnit,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.