Solved: Update mobile number for Authentication code - Page 20

Andrea G · ‎01-30-2021

I don't have access to my old verified phone number and need to update it with a new one.

Luiggi R · ‎02-04-2021

Hi Daniel,

If you need help with your phone number because you're not receiving the code or don't have access to it anymore, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.

How do I reach a human in customer support?

Please visit Contact Support and click the ‘Chat with Upwork' button.
Type a question or topic and select ‘Send’. The bot will find relevant Help articles for you.
The chatbot will ask you to confirm if you need additional help. If you confirm that you need additional help, you will be asked to confirm the account type you need help with.
From there, the support options available to you will be listed. Select either of the options to be able to contact the Upwork Support Team.

Update:

Hi all,

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

Thank you!

~ Goran

View solution in original post

Arjay M · ‎12-01-2023

Hi Tomas,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon on this page to assist you with completing the phone verification process.

~ Arjay

Karen L · ‎12-04-2023

Hi Tomas! I tried again after a few hours and it then worked as expected.

Arjay M · ‎12-01-2023

Hi Karen,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you on this page with further assistance in completing the phone verification.

~ Arjay

Nadeen H · ‎12-06-2023

i didnt recive my code, & its so furstreted .. do pleses i need to talk to an agent to vertivit for me throgh email insted ... thank you

Annie Jane B · ‎12-06-2023

Hi Nadeen,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ AJ

Al C · ‎12-07-2023

My security question does not work anymore so I cannot withrdraw, I need my money urgently. Please assist

Joanne P · ‎12-07-2023

Hi there,

I checked your account, and you have already submitted a support ticket to our team. Please allow our team to review and update you directly on your ticket to assist further.

~ Joanne

Olayiwola A · ‎12-08-2023

Hello, it's not easy to log back into the Upwork platform once logged out. I also faced a similar problem sometimes ago when I mistakenly logged out, but I was lucky to get back into the platform. Therefore, since that time, I decided I would never more log out of Upwork.

However, recently, I have been facing another problem, I was trying to get into the platform and I was asked to do a 2 step verification, without which I might later face problems like not being able to withdraw funds, change password, etc.

It saddens me to say that when I tried to follow that instruction, I got stuck at the point where the platform needed to send a verification code to my SMS. They said they had sent the codes, yet I could not find any. Hence, I have not been able to get into the Upwork on my computer. I am still on it, hoping to use other options to be able to scale through soonest.

Luiggi R · ‎12-08-2023

Hi Olayiwola,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi

Maiar S · ‎12-08-2023

Hello,
I have a problem adding any two-step verification option.
I tried adding the text message option, but when I added my number, I did not receive the six-digit code no matter how much I waited or how much I tried to resend. I simply don't receive anything.
When I try to add the second two-step verification option, which is the authentication application code, it does not work either. It keeps loading and does not show me the QR code.

What can I do to solve this problem?
Thanks,

Pradeep H · ‎12-12-2023

Hello Maiar,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep

Joe R · ‎12-09-2023

I am having the same issue. Not receiving a confirmation code.

Annie Jane B · ‎12-09-2023

Hi Joe,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ AJ

Inna K · ‎02-26-2024

I am having the same issue. Not receiving a confirmation code. Can you please help with this?

Nikola S · ‎02-26-2024

Hi Inna,

I shared your report with our team and one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.

~ Nikola

Mykola G · ‎02-26-2024

Hi Annie! I am having the same issue. Not receiving a confirmation code and would love to get your assistance.

Nikola S · ‎02-26-2024

Hi Kolya,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Nikola

Vladimir S · ‎12-11-2023

I cant verify the phone number button and have not yet received my verification code. no matter what i m doing nothing happens. Will someone from the admin team please contact me?

Pradeep H · ‎12-11-2023

Hi Vladimir,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep

Rulf N · ‎12-11-2023

I have tried several times, but I do not receive an SMS with the verification code. The mobile number is correct and I keep receiving SMS messages without any problems

Pradeep H · ‎12-11-2023

Hello Rulf,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep

Jen T · ‎12-11-2023

Hi!

I am not receiving the code that is supposed to be sent to my cell in order to finish profile set up (the last page of set up)...it just keeps loading the "I am not a robot" check box, that's it. Any helpers out there???

Arjay M · ‎12-11-2023

Hi Jen,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Arjay

Ugnit U · ‎12-16-2023

I have updated my contact details on my Upwork profile but whenever I log in to my Upwork profile Upwork sends an authentication code to my old mobile number.

Annie Jane B · ‎12-16-2023

Hi Ugnit,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ AJ

Don't have access to Verified Phone Number / Not receiving security code on my phone