Don't have access to Verified Phone Number / Not receiving security code on my phone

[#1]

I don't have access to my old verified phone number and need to update it with a new one.

[#2]

Hi Tomas,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon on this page to assist you with completing the phone verification process.

[#3]

Hi Tomas! I tried again after a few hours and it then worked as expected.

[#4]

Hi Karen,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you on this page with further assistance in completing the phone verification.

[#5]

i didnt recive my code, & its so furstreted .. do pleses i need to talk to an agent to vertivit for me throgh email insted ... thank you 

[#6]

Hi Nadeen,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#7]

My security question does not work anymore so I cannot withrdraw, I need my money urgently. Please assist

[#8]

Hi there,

I checked your account, and you have already submitted a support ticket to our team. Please allow our team to review and update you directly on your ticket to assist further. 

[#9]

Hello, it's not easy to log back into the Upwork platform once logged out.  I also faced a similar problem sometimes ago when I mistakenly logged out, but I was lucky to get back into the platform.  Therefore, since that time, I decided I would never more log out of Upwork.

However, recently, I have been facing another problem, I was trying to get into the platform and I was asked to do a 2 step verification, without which I might later face problems like not being able to withdraw funds, change password, etc.

It saddens me to say that when I tried to follow that instruction, I got stuck at the point where the platform needed to send a verification code to my SMS.  They said they had sent the codes, yet I could not find any.  Hence, I have not been able to get into the Upwork on my computer.  I am still on it, hoping to use other options to be able to scale through soonest.

[#10]

Hi Olayiwola,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#11]

Hello,
I have a problem adding any two-step verification option.
I tried adding the text message option, but when I added my number, I did not receive the six-digit code no matter how much I waited or how much I tried to resend. I simply don't receive anything.
When I try to add the second two-step verification option, which is the authentication application code, it does not work either. It keeps loading and does not show me the QR code.

What can I do to solve this problem?
Thanks,

[#12]

Hello Maiar,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep

[#13]

I am having the same issue.  Not receiving a confirmation code.

[#14]

Hi Joe,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#15]

I am having the same issue.  Not receiving a confirmation code. Can you please help with this?

[#16]

Hi Inna,

I shared your report with our team and one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.

[#17]

Hi Annie! I am having the same issue. Not receiving a confirmation code and would love to get your assistance.

[#18]

Hi Kolya,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#19]

I cant verify the phone number button and have not yet received my verification code. no matter what i m doing nothing happens. Will someone from the admin team please contact me? 

[#20]

Hi Vladimir,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep

[#21]

I have tried several times, but I do not receive an SMS with the verification code. The mobile number is correct and I keep receiving SMS messages without any problems

[#22]

Hello Rulf,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep

[#23]

Hi!

I am not receiving the code that is supposed to be sent to my cell in order to finish profile set up (the last page of set up)...it just keeps loading the "I am not a robot" check box, that's it. Any helpers out there???

[#24]

Hi Jen,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#25]

I have updated my contact details on my Upwork profile but whenever I log in to my Upwork profile Upwork sends an authentication code to my old mobile number.

[#26]

Hi Ugnit,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.