Jan 30, 2021 09:51:58 AM Edited Jan 30, 2023 03:11:30 PM by Andrea G
I don't have access to my old verified phone number and need to update it with a new one.
Solved! Go to Solution.
Feb 4, 2021 06:47:31 AM Edited Jun 19, 2024 02:39:50 PM by Luiggi R
Hi Daniel,
If you need help with your phone number because you're not receiving the code or don't have access to it anymore, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.
How do I reach a human in customer support?
Update:
Hi all,
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
Thank you!
Oct 23, 2023 07:55:32 AM by Md Imran H
Hello Upwork Community,
I hope this post finds you all well. I've recently created a client account on Upwork and have successfully verified it with my credit card. However, I've hit a roadblock when trying to post a job on the platform. Upwork is asking me to verify my phone number, which seems like a straightforward step. But the problem is that, after entering my phone number, it prompts me to enter an OTP code that should have been sent to my phone via SMS. The issue is, I haven't received the SMS with the code, and therefore, I'm stuck.
I've tried this process multiple times, waiting for the SMS to arrive, but it hasn't shown up in my inbox. I'm eager to get my job posted and start collaborating with talented freelancers, but this hiccup has become a real obstacle.
Has anyone encountered a similar issue? How did you resolve it? Any advice or tips would be greatly appreciated. I've also tried contacting Upwork support, but responses have been delayed, and I'm hoping for a quicker solution.
If you have any insights, suggestions, or experiences to share, please help a fellow Upwork user out. I'm looking forward to resolving this issue so I can get back to business.
Thank you in advance for your assistance!
Oct 23, 2023 08:51:15 AM by Nikola S
Hi Md,
Thank you for reaching out to us. I’ve escalated your community post to a support ticket so that we can look into this further and assist you accordingly. One of our agents will be in touch with you soon to assist.
Feb 26, 2024 06:02:43 PM by Jennifer T
I'm having the same problem. Can you also help me with this issue?
Feb 26, 2024 06:55:59 PM by Pradeep H
Hi Jennifer,
Thank you for reaching out to us. Could you please elaborate further on your issue?
- Pradeep
Mar 6, 2024 03:31:00 AM by Serg J
I have the same problem. I haven't received the SMS with the code, tried multiple times, with 2 different mobile operators. It looks like SMS not sending to my country - Kyrgyzstan. How to solve this problem and start to post jobs?
Mar 6, 2024 03:55:13 AM by Luiggi R
Hi Serg,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Mar 6, 2024 06:25:57 AM by Jack B
Hello,
I'm trying to verify my home phone (vonage VOIP phone), but it doesn't have text messaging as a feature. I'm unable to complete my profile because of this. How can I get the phone number verified in this case?
Thanks,
Jack
Mar 6, 2024 06:43:23 AM by Nikola S
Hi Jack,
I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Mar 6, 2024 08:47:06 AM by Christine M
I'm also not receiving the SMS verification code after trying a few times. Now I can't complete my account setup. Please assist
Mar 6, 2024 08:53:47 AM by Christine M
I just created this account and got as far as teh step where you have to provide a mobile number to get a verificaton code via SMS.
I tried twice. I tried entering my number with and without a 0 after the UK country code(+44). It doesn't work.
I also can't seem to find the place to create a support ticket. Just an automated chatbot that doesn't understand what I'm asking.
Can someone from Upwork assist please?
Mar 6, 2024 12:13:35 PM by Arjay M
Hi Christine,
Firstly, welcome to Upwork! I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist you further with the phone verification process.
Mar 8, 2024 10:57:26 PM by Alain B
Hi,
I tried to solve my problem with the chatbot but it didn't solve anything, the best I had was filling a form 2 times without any answer or feedback (by the way the web form is failing to send without explanation, I used the one included in the chat). I had to create a new account (this one) to try to find something else to solve my problem. Which is: I have an account I am trying to access, I have my login and my password but it ask me with a 2FA code, I give the one I have on my Auth App but it's rejected, I don't know why so I can't login anymore. What could I do ?
Thanks
Alain
Mar 9, 2024 02:31:41 AM by Jahanara M
I have not received my verification code on my phone. I'm a new user and i should'nt have to deal with it.
The chatbot was extremely unhelpful. Even the other posts about this are filled with unhelpful suggestions.
There is no solution to this as far as i see.
Very bad service on Upworks part.
Mar 9, 2024 06:15:12 AM by Elias L
Hi,
Sorry about your experience. I can relate. I had to chose the button that say something like "use a different method ". This will send the code to your registered email. You can try that.
Mar 9, 2024 07:04:38 AM by Kushal P
I am also not able to verify my phone number but my id is verified
Mar 9, 2024 07:38:12 AM by Luiggi R
Hi Kushal,
I don't see that you have a pending phone number verification. Could you please share more information about the issue you're experiencing?
Mar 10, 2024 03:31:35 AM by Fiznest C
The app shows phone verification code sent through the code never came and as a result I cannot post a job as a Client . Please help
Mar 10, 2024 04:19:15 AM by Luiggi R
Hi Fiznest,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Mar 11, 2024 11:52:24 PM by Jennylyn C
I don't receive any verification code on my phone after several attempts. The other method with questions are nearly impossible to answer since it's been 8 years since my last transaction. Please help.
Mar 12, 2024 12:34:50 AM by Nikola S
Hi Jennylyn,
I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Mar 12, 2024 05:55:39 PM Edited Mar 12, 2024 06:03:40 PM by Koussaimi A
for 5 days I tried to post a job, it asked me to enter my phone number and enter the verification code but I didn't receive anything, I lost a lot of time and I haven't posted the job offer yet
Mar 12, 2024 09:39:28 PM by Joanne P
Hi Koussaimi,
We have requested the assistance of our team. One of our agents will assist you directly via a support ticket.
Mar 14, 2024 04:58:03 PM by MD. NURUR R
when I log in to a new device or try to get paid from other devices it was asking a verification that was sent to my mobile number but it is not working. So instead I am using my email but my mobile number was varified.