Don't have access to Verified Phone Number / Not receiving security code on my phone

[dannyrro]

I don't have access to my old verified phone number and need to update it with a new one.

[JoanneP]

Hi Nafeesat,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

[a3b9d730]

Hello, I am unable to get a verification code sent to my mobile phone, please can you help me ?

[ArjayM]

Hi Rachel,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. I'm sorry you're having difficulties receiving the verification code. Rest assured that one of our agents will be reaching out to you on this page with further assistance.

[65d674bc]

When I press the apply button, it asks me to verify my phone number. However, when I try to receive the verification code via mobile, it displays messages saying, "You attempted to change your PIN too many times" and "You attempted to change your phone number too many times," preventing me from applying for any job. How can I solve this issue?

[ArjayM]

Hi Domma,

I’ve escalated your community post to a support ticket. I'm sorry you're having difficulties submitting proposals to potential clients. We'll have one of our agents reach out to you soon on this page to assist you further.

[45bd3d7a]

I am trying to verify my account but it needs to send a text to my phone, I can only recieve this on whatsapp but cant proceed without verifying my number

[PradeepH]

Hi Emily,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[6f7b0b69]

Phone varification is not working. 

I have not received a code. I have checked my number is correct multiple times and tried multiple times. 

I am trying to set-up my account. Very frustrating. I need working doing. 

[PradeepH]

Hi James,

I apologize for the delay in replying to your post. I checked your account and can confirm that your phone is already verified now. Feel free to message us if you need further assistance.

- Pradeep

[5131f3a6]

Hi, I am not receiving anything on my phone when the prompt "we've sent a verification code to your phone" appears. If I click on resend it says "you've tried to change the PIN too many times". 

Requesting help from support. 

[PradeepH]

Hi Syed,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[c9cd1761]

Hey!

This is Khuda Bux Magsi, i'm using my account on Desktop so i want to verify my account but there is facing a problem, i try to send code on number but not receiving a code.

[ArjayM]

Hi Khuda,

I've escalated your community post to a support ticket. I'm sorry you're having difficulties receiving the verification code when completing the phone verification process. We'll have one of our support team members contact you soon on this page to assist.

[51cd4d4a]

Hello, I’m new to Upwork, and I’m having trouble receiving a new pin for mobile number verification. I’ve already updated my number, but the pin remains the same, and I’ve received a message stating that I’ve exceeded the usage limit. I’m finding it impossible to connect with a live agent as the chatbot is repetitive and doesn’t answer my question, preventing me from making progress. The chatbot keeps directing me to options I’ve already tried and that haven’t worked. How can I get help when I can’t bypass the chatbot after exhausting all the repetitive options that don’t work?

[ArjayM]

Hi Titilayo,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. I'm sorry you're having trouble receiving the verification code to complete the phone verification process. Rest assured that one of our agents will be reaching out to you on this page with further assistance.

[kimchristine89]

I am trying to withdraw my earnings but I was asked for a verification every time. It's been 16 hours but I was not receiving any OTP both from email and mobile number. Please help. Thank you!

[ArjayM]

Hi Christine,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. I'm sorry you're having difficulties receiving the code to complete the phone verification. Rest assured that one of our agents will be reaching out to you on this page with further assistance.

[keijiem27]

I got a message that my account password had been compromised and that I needed to reset it. I tried to reset it last night but didn't receive the text message for the verification code. I tried another way where I was asked for my mother's maiden name but when I tried it it said "Password recovery error Upwork could not locate the information needed to recover your password. Please try again." I have filled up the form for verification help. I hope to get this fixed ASAP since I still have an active contract with a client. I am using a second account to be able to post here.

[JoanneP]

Hi Catherine, We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

[keijiem27]

Thank you.

[393b3f5e]

Every time I try to apply for work it asks me to verify my phone number - however when I try to verify my phone number (which is correct) I have a 'tried to update PIN too many times' error or a 'this phone number is already in use' error. However this is my number and should not be attached to any other accounts, and I'm simply trying to apply for a job not change my PIN. Can anyone help with this? 

[LuiggiR]

Hi Charlie,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[00a10706]

I forgot my security answer and I haven't got access in my email acount because it was on my old phone and I used my old phone number so I can't get acccess in

[ArjayM]

Hi Joey,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you on this page with further assistance on your sign-in concerns.

[a2471d78]

I'm new to Upwork and I've been unable to post a job because I can't verify my account using the verification pin. I'm not receiving anything via text at all and it isn't offering any other alternative. I need to support to contact me please, there's no way to reach out to them except for these forums.