🐈
» Forums » Support » verification code not receiving to post a job
Page options
dannyrro
Community Member

Don't have access to Verified Phone Number / Not receiving security code on my phone

I don't have access to my old verified phone number and need to update it with a new one.

ACCEPTED SOLUTION

Hi Daniel,

 

If you need help with your phone number because you're not receiving the code or don't have access to it anymore, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication. 

 

How do I reach a human in customer support?

 

  1. Please visit Contact Support and click the ‘Chat with Upwork' button.
  2. Type a question or topic and select ‘Send’. The bot will find relevant Help articles for you.
  3. The chatbot will ask you to confirm if you need additional help. If you confirm that you need additional help, you will be asked to confirm the account type you need help with.
  4. From there, the support options available to you will be listed. Select either of the options to be able to contact the Upwork Support Team.

Update:

 

Hi all,

 

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

 

Thank you!

~ Goran
Upwork

View solution in original post

787 REPLIES 787

Hi Amir,

 

I see that you were able to sign in to your account. Please let us know if you need further assistance.

 

~ Arjay
Upwork
amir-george
Community Member

Hi Arjay,

Thansk for your reply. Yes I am able to sign in , but sometimes upwork ask for verification code even upwork sent the code but I am getting code on my phone even on my email. My number is active no problem at all.

 

Looking forward to your reply.

 

Regards,

Amir

Thank you for your response, Amir,

 

Could you please confirm if you were able to receive the verification code or not? We'll gladly look into your concern and assist you accordingly. Looking forward to your confirmation.

 

~ Arjay
Upwork
5f45a84c
Community Member

I've enabled two-step verification for my Upwork account with the ID b1bf9df9.

However, upon logging out and attempting to log back in, I'm encountering an issue where I'm not receiving the two-step verification code on my registered phone number.

Despite filling out the two-step verification form, it doesn't seem to be functioning properly.

The chat bot assistance provided is not helpful, as it cannot resolve my account issue.

Do you have any suggestions on how to proceed in resolving this matter?

ArjayM
Community Member

Hi Fayyaz,

 

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you with further assistance.

 

~ Arjay
Upwork
7cd3277c
Community Member

 
ArjayM
Community Member

Hi Khyrul,

 

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you with further assistance.

 

~ Arjay
Upwork
a408d2d3
Community Member

My main account (under my business email), which I use regularly, will not let me log in or reset the password. I got an email recently saying I need to update my billing information, so I've been trying to log in to do that, but it won't let me log in. When I try to reset my password, I get the following error: "Password recovery error: Upwork could not locate the information needed to recover your password. Please try again."

 

The chat bot is not helpful at all. It just keeps redirecting me to the same information with zero answers and zero ways to escalate or speak with someone directly. I had to create this new account with another email address just to try and find more direct support.

Hi Lauren,
I am facing the exact same issue.

Please let me know if you find a solution.

Even support email is not provided in contact us, making it difficult to connect with them.

Hi Lauren and Rishabh,

 

We saw your posts in the community and converted them into a support ticket to give them the attention they deserve. Rest assured that one of our agents will be reaching out to you with further assistance with your login concerns.

 

~ Arjay
Upwork
876184c1
Community Member

I didnt enter the pin that was sent to my phone in time and it said it was no longer valid.  I was busy so I tried again an hour later, and now it wont send me a pin.  It does nothing when I hit the "verify pin" button next to phone number and it wont let me move forward without doing that.  I tried logging out and back in.  I tried using a different browser, but nothing seems to work.  So I cant finish making my profile.  How do I solve this?

Hi Kristen,

 

Thanks for bringing this to our attention. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Upwork
1171035f
Community Member

I used to get the "Phone number already in use"....so I canceled my old account.

 

Now the issue is I do not receive any verfication code.  I tried using the chat option to figure this out, but not sure if that is going anywhwere.

 

Thank you,

Rafael

Hi Rafael,

 

We can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further.

~ Joanne
Upwork
7e294688
Community Member

Whenever I try to login into my upwork account and type the password it says that my password has been compromised though it has not been compromised and then it asks the security answer and when I answered it, though I am right, it's says that I am facing problems in answering this and I, though, am not facing problem. Takes me to a form that I need to fill to reset my password and has questions that I am unable to answer such as account number and the date of transactions which I don't remember because I do not have current access to the account and PayPal Account number though I do not have any account related to PayPal. I know that the PayPal question maybe may not be necessary but the transaction date and the first six numbers of the account number I cannot answer keeping me away keeping me from getting access to my account.

ArjayM
Community Member

Hi Freakgenix,

 

I’ve escalated your community post to a support ticket. One of our agents will contact you soon to assist you further in gaining access to your account.

 

~ Arjay
Upwork
05319a13
Community Member

Hi! I changed my location and all its related details changed but when i intends to apply for a job, i cannot receive my five digit verification message to my phone hence referred to contact support after forcing my phone to respond manually, kindly seeking for your assistance big team.

ArjayM
Community Member

Hi Richard,

 

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist you further in completing the phone verification.

 

~ Arjay
Upwork
95a156b6
Community Member

hi Upwork i can't able to logon my freelancer account now my account are not visible on upwork  when I try to search for talent by using other account I cant get varifocal code 

ArjayM
Community Member

Hi Musiabe,

 

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you on this page with more information and further assistance.

 

~ Arjay
Upwork
e69c4d56
Community Member

Hello!
It is too frustrating that I have to post my job on Upwork and I am stuck in verification. I haven't got any OTP to post my job kindly resolve this issue of mine 

do review the attahment I have attach.

Thanks. 


ArjayM
Community Member

Hi Hannad,

 

I’ve escalated your community post to a support ticket. I'm sorry you're having trouble receiving the code to complete the phone verification. Rest assured that one of our agents will contact you soon on this page to assist.

 

~ Arjay
Upwork
b51314e7
Community Member

Hi,

I'm trying to verify my phone number to publish a job post, but I'm not receiving the OTP for some reason. Is there a going-issue in regards to that? If so, is there a workaround?

Hoping for some helpful assistance because the chatbot is absolutely of no help.

Cheers,

Alvin

Hi Alvin,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Upwork
bdec5d26
Community Member

Hello! I tried to post a job and was required to input an otp code sent to my phone number. The otp code never arrives. I tried changing my phone number. The same is happening. No code. Now I'm stuck. I cannot change the phone number back to the first one and it says I have exceeded the PIN requests limit. I need help ASAP. Chat bot is useless and I cannot create a ticket or contact a human being.

Hi Andreea,

 

I'm sorry to hear you are having trouble with this. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Upwork
a993dc31
Community Member

Hello, i am not receiving the OTP SMS and i can not post a job. I tried with two different number and the same issues occured.

 

How can i solve this issues ? can i get the phone verified by someone?

Hi Toderascu,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Upwork
Latest Articles
Featured Topics
Learning Paths