Don't have access to Verified Phone Number / Not receiving security code on my phone

[#1]

Hi,

The account says it needs to verify my phone number but I am not getting a code to my phone.

**Edited for Community Guidelines**

[#2]

Same issue, want to post a job but do not receive a code and the useless chatbot keeps going around in circles, I have no idea how to open a ticket as it points to the same thing that opens the chat bot and we go through the same nonsense.

Yes I entered the right number, tried my secondary number and yes I have signal, it's clear this is an issue on your end. Please fix it

[#3]

Hi Ryan,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you.

[#4]

I am on the final step of setting up my profile and the pin isn't being sent to my phone. I have tried several times to resend it and now I don't even have the option to resend it or input a pin with the "Verify Pin" button. I have tried the customer support chatbot which allowed me to set up 2-factor authentication. When it eventually failed to resolve the issue it wouldn't let me talk to a real person to resolve the issue. I am unable to move past the final step of the profile setup and am redirected there every time I try to go to upwork.com. Any suggestions???

[#5]

Hi Jason,

I am sorry to learn that you are having issues verifying your phone number and that you had an experience with the chatbot. We appreciate you bringing this to our attention and will forward this feedback to our team for further review.

Additionally, I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#6]

Verify pin doesn't send anything to phone. I have checked spam.

Also FIY, the support chatbot is awful. It gives incorrect information, asks you to click on things that don't exist, and will not help you find support elsewhere.

[#7]

Hello Alberto,

I am sorry to hear that you are not receiving the verification code on your phone and the frustration you had with the chatbot. We are continuously striving to enhance our services, and we truly value your feedback. I will share your report with our team for further review. 

I have converted your post to a support ticket and one of our agents will be in touch with you shortly to provide the help you need. I also encourage you to share more information about your concern on your ticket. You can access your ticket on this page.

Moreover, we strongly encourage everyone to engage with the chatbot to access the available support options. Asking for assistance directly may not provide sufficient information for the chatbot to be able to assist you appropriately - for example, creating a ticket for you with the right team according to your concern.

[#8]

From past 12 Hours i am trying to verify my mobile number, But not able to receive any SMS.

Now i am getting

Phone changes limit has been exceeded

[#9]

Hi Yogendra,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[#10]

I have already tried it many times, but my phone didn't get any message.

[#11]

Hi Xiyu,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#12]

I am not receiving SMS code to verify my number

[#13]

Hi Percis,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#14]

Hi,

It's my first payout here in upwork and all the info is correct like my password and phone number, your app says that a code has been sent but there is no code being actually sent on my phone. I need this ASAP. Please help me out

Thanks,

[#15]

I'm experiencing the same issue!

[#16]

This is my first time using upwork and getting paid and this is what happens 😏 they should have this fixed now bro.

[#17]

did it work for u already?

[#18]

Hi Austin,

I am sorry you are also not receiving the verification code. I’ve escalated your community post to a support ticket. One of our agents will contact you soon to assist.

[#19]

Hello Diosdado,

Thank you for reaching out to us. I checked and see that you are already in correspondence with our team on your support ticket. If you need further assistance, I encourage you to follow up with our team on your ticket so that they can assist you. You can access your ticket on this page.

[#20]

I tried my cell phone numbers, I couldn't get the verification code, and then I was prompted to change my phone number the maximum number of times.

[#21]

Hi Allen,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[#22]

Okay. Thanks.

[#23]

I am having a similar  problem. I just made an account and I am not reciveing my verfication pin via phone.

I went to the Chatbot, did everything it said and tried multiple times. These were my steps:

1) When I signed up for an account, got to slide 10, and it will not send me a verification pin to my phone.
2) I did as instructed from chatbot. I went to my account and passwords. I added a  authenticator app. that worked.
3) I'm still not allowed to do anything, it just goes back to slide 10 and says i need verification pin from phone.

4) I even tried to turn off phone verfication and just have the authenticator on. It still did not work.

note: im getting all my messages and calls, and other verfications to my phone. there is nothng wrong with my phone.

Please help!

[#24]

Hi Lana,

I am sorry to hear that you are having difficulties verifying your phone number. I saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

[#25]

Hi there!

I'm not receiving any PINs to my phone in order to post a job. Please assist!

[#26]

Hi Grace,

I am sorry to learn that you are having trouble receiving the PIN or code to your phone. I’ve escalated your community post to a support ticket, and one of our agents will contact you soon to assist.