Don't have access to Verified Phone Number / Not receiving security code on my phone

[mrsdinno]

Hi,

The account says it needs to verify my phone number but I am not getting a code to my phone.

**Edited for Community Guidelines**

[akash_0808]

Hi Heather,

If you are experiencing this issue, please check your phone network or try using another mobile phone to get the code. If it still doesn’t work, please connect with support so they can help you with the technical issue from the backend.

[LuiggiR · Accepted solution]

Hello Heather,

If you need help with your phone number because you're not receiving the code or don't have access to it anymore, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication. 

To access our support services, it would be best to follow the steps below:

1. Navigate to the Help Center’s navigation bar and select the “Contact Support” option.
2. Choose the “Chat with Upwork” option to initiate a conversation with our chatbot.
3. Type in a question or topic and click “Send.” The chatbot will provide relevant articles related to your question.

We strongly encourage everyone to engage with the chatbot to access the available support options. Asking for assistance directly may not provide sufficient information for the chatbot to be able to assist you appropriately - for example, creating a ticket for you with the right team according to your concern.

[ddc2ca26]

Hi,

I am not receiving a verification text to confirm my phone number. This is the last thing I need to do before publishing my profile so it's preventing me from creating my account.

[JoanneP]

Hi Lucas,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

[5680116a]

I am trying to post a job and it is asking for mobile verification but the verification code is never sent to my mobile.

I tried to resend the code multiple times but did not work.

My mobile network is fine as I can receive OTPs from other apps.

The issue seems to be specific to Upwork.

[acc970f0]

you should send the verification code to your other phone number 

[NikolaS]

Hi Deviprasad, 

Thank you for reaching out to us. I checked and it seems that you already created a support ticket for the issue you are experiencing. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.

[45ea9089]

I've been trying to verify my phone number to finishing my freelancer account onboarding, but it continuously fails to send me any codes. The two times it did send me a code, it was 10 minutes later and the code was expired and no longer worked. Now it's telling me to wait another 24 hours before trying again. However, I have no reason to believe that I won't just encounter the same issues in 24 hours and have to go through all this again. Ideally I'd like to get this resolved ASAP.

I tried messaging "Instant support" and got this absolute nonsense:

I’d like to speak with an agent. I’ve been trying to create a freelancer account, but I’m stuck on verifying my phone number, I’ve tried over and over and over and I haven’t been getting codes promptly. Now Upwork is telling me it can’t verify the phone number and to try again in 24 hours.

Bot Response:
I understand that you’d like to speak with an agent. Please say “talk to agent” to escalate this conversation.

User Response:
talk to agent

Bot Response:
Please describe your issue to me. I will do my best to find a solution for you. If I am unable to find a solution, I will provide you with other support options.

User Response:
I’d like to speak with an agent. I’ve been trying to create a freelancer account, but I’m stuck on verifying my phone number, I’ve tried over and over and over and I haven’t been getting codes promptly. Now Upwork is telling me it can’t verify the phone number and to try again in 24 hours.

Bot Response:
I understand the frustration with phone verification issues. Please say “talk to agent” to escalate this conversation and receive further assistance.

User Response:
talk to agent

Bot Response:
Please describe your issue to me. I will do my best to find a solution for you. If I am unable to find a solution, I will provide you with other support options.

User Response:
I’d like to speak with an agent. I’ve been trying to create a freelancer account, but I’m stuck on verifying my phone number, I’ve tried over and over and over and I haven’t been getting codes promptly. Now Upwork is telling me it can’t verify the phone number and to try again in 24 hours.

Bot Response:
To receive additional assistance, please explore the Upwork Academy.
There you can view and complete learning paths to help jumpstart your success on Upwork. You may also find assistance through engaging with other Upwork users like yourself in our active Upwork Community.

[45ea9089]

Lol, I just got another verification code that I can't use, over 3 hours later. 

[45ea9089]

Let's see if it works today...

[ArjayM]

Hi Justis,

I’ve escalated your community post to a support ticket. I'm sorry you're still having difficulties verifying your phone number. Rest assured that one of our agents will be in touch with you soon to coordinate and assist.

[18f5853b]

I am trying to create a new profile, I have all of the skills and everything uploaded but when I attempt to get the SMS verification code I never receive one. I am using Google SSO to sign-in. 

This is what I get every time. I have been trying all day to get this setup. 

[PradeepH]

Hi Christopher,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[73e10135]

I recently purchased Connects to apply for jobs as a freelancer. However, when trying to submit an application, I was prompted to verify my phone number, but I haven't entered it yet and there seems to be no option to go back or add it. The screen is stuck on the phone verification step. How can I input my phone number to proceed? The screen mentions that a confirmation code was sent, but no number is registered in my account. What should I do !?

[JoanneP]

Hi Kidus,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you.

[73e10135]

[image: image.png]
i am stuck here, Please help it has been well over 24 hours

[a9009e65]

Hello, I have the same issue. I cannot receive anything after clicking the button, which made me unable to verify my identity and withdraw.

[7591b992]

Hi there,

I tried to verify my phone number however did not received any code message from my phone. Please help what should I do next.

Thank you.

[LuiggiR]

Hi Lim,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[496f9acb]

When trying to apply for a job it asks for my phone number to send a verification code to. I enter my phone number and hit submit I get the above alert.."Attempted to enter PIN too many times" (I never entered a PIN anywhere??)

[LuiggiR]

Hi Jessica,

Thank you for bringing this to our attention. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[93a50ce8]

Hi there, 

I'm trying to verify my mobile number to proceed with posting a job, but am not receiving the verification code by SMS. 

Please advise.

Thanks,

Zein (Khibraty) 

[ef86ee1d]

Issue: Not Receiving SMS Verification Code

If you are not receiving the SMS verification code needed to verify your mobile number on Upwork, here are some steps you can follow to resolve the issue according to Upwork’s policies and guidelines.

Steps to Resolve the Issue:

1. Check Mobile Network:

   • Ensure your mobile device has a strong network signal. Poor reception can prevent SMS messages from being delivered.

2. Resend the Verification Code:

   • Go back to the verification page on Upwork and request the SMS code to be resent. Sometimes there may be a delay, and requesting it again can help.

3. Verify Phone Number Format:

   • Ensure you have entered your phone number correctly, including the correct country code. Any mistakes in the number format can prevent the SMS from being sent.

4. Check for SMS Blocking:

   • Make sure your phone’s settings or your mobile carrier are not blocking messages from Upwork. Some carriers or settings might block short code SMS.

5. Try a Different Number:

   • If possible, try verifying a different mobile number. This can help determine if the issue is with your phone or the network.

6. Contact Upwork Support:

   • If the issue persists, contact Upwork Support for assistance. Provide them with your account details and the issue you are experiencing.

 

[NikolaS]

Hi Zein,

Thank you for reaching out to us. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[5671c58d]

Same issue, want to post a job but do not receive a code and the useless chatbot keeps going around in circles, I have no idea how to open a ticket as it points to the same thing that opens the chat bot and we go through the same nonsense.

Yes I entered the right number, tried my secondary number and yes I have signal, it's clear this is an issue on your end. Please fix it

[JoanneP]

Hi Ryan,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you.

[cceefc09]

I am on the final step of setting up my profile and the pin isn't being sent to my phone. I have tried several times to resend it and now I don't even have the option to resend it or input a pin with the "Verify Pin" button. I have tried the customer support chatbot which allowed me to set up 2-factor authentication. When it eventually failed to resolve the issue it wouldn't let me talk to a real person to resolve the issue. I am unable to move past the final step of the profile setup and am redirected there every time I try to go to upwork.com. Any suggestions???

[IvygailJ]

Hi Jason,

I am sorry to learn that you are having issues verifying your phone number and that you had an experience with the chatbot. We appreciate you bringing this to our attention and will forward this feedback to our team for further review.

Additionally, I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[dd552729]

Verify pin doesn't send anything to phone. I have checked spam.

Also FIY, the support chatbot is awful. It gives incorrect information, asks you to click on things that don't exist, and will not help you find support elsewhere.

[IvygailJ]

Hello Alberto,

I am sorry to hear that you are not receiving the verification code on your phone and the frustration you had with the chatbot. We are continuously striving to enhance our services, and we truly value your feedback. I will share your report with our team for further review. 

I have converted your post to a support ticket and one of our agents will be in touch with you shortly to provide the help you need. I also encourage you to share more information about your concern on your ticket. You can access your ticket on this page.

Moreover, we strongly encourage everyone to engage with the chatbot to access the available support options. Asking for assistance directly may not provide sufficient information for the chatbot to be able to assist you appropriately - for example, creating a ticket for you with the right team according to your concern.

[83631e21]

From past 12 Hours i am trying to verify my mobile number, But not able to receive any SMS.

Now i am getting

Phone changes limit has been exceeded

[PradeepH]

Hi Yogendra,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[f90fb4c8]

I have already tried it many times, but my phone didn't get any message.

[LuiggiR]

Hi Xiyu,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[e8499b40]

I am not receiving SMS code to verify my number

[LuiggiR]

Hi Percis,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[39074a39]

Hi,

It's my first payout here in upwork and all the info is correct like my password and phone number, your app says that a code has been sent but there is no code being actually sent on my phone. I need this ASAP. Please help me out

Thanks,

[ddf29f95]

I'm experiencing the same issue!

[39074a39]

This is my first time using upwork and getting paid and this is what happens 😏 they should have this fixed now bro.