Jun 12, 2024 09:48:05 PM Edited Jun 19, 2024 02:36:59 PM by Luiggi R
Hi,
The account says it needs to verify my phone number but I am not getting a code to my phone.
**Edited for Community Guidelines**
Solved! Go to Solution.
Jun 19, 2024 02:39:00 PM by Luiggi R
Hello Heather,
If you need help with your phone number because you're not receiving the code or don't have access to it anymore, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.
Sep 20, 2024 05:08:10 AM by Pradeep H
Hi Dilyana,
I am sorry to hear about the trouble you faced while verifying your phone number. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.
- Pradeep
Sep 25, 2024 07:49:30 AM by Danielle G
The account says it needs to verify my phone number but I am not getting a code to my phone.
The chat bot is not helpful.
Sep 25, 2024 08:37:45 AM by William T C
Double check in your Settings the phone number typed and make sure that your phone doesn't block these types of messages.
Can also download the Upwork App.
Sep 25, 2024 10:58:27 AM Edited Sep 25, 2024 11:01:27 AM by Danielle G
My number is correct and I've reentered it a dozen times. My phone receives these codes all the time, including one this morning from another site. I'll try the app.
*edited to add* ... app didn't send the code either
Sep 25, 2024 11:01:47 AM by William T C
If there is still an issue, Upwork Support will come to this thread and assist.
I am not Support, but instead a helpful freelancer.
Sep 25, 2024 11:23:35 AM by Ronna P
Hi Danielle,
I'm sorry to hear about the issue you've encountered and your experience with the chatbot. I have shared your post with our support team to look into this further. One of our agents will reach out to you on this support ticket to assist accordingly.
Oct 1, 2024 09:03:00 AM by NikolaS N
Hi Damon,
I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Oct 1, 2024 07:09:51 AM by Noah P
Hi there,
Can anyone assist me with what i can do to either bypass or actually receive a code to verify my phone number on my account?
I am not receiving any code at all and have waited a long time.
Oct 1, 2024 08:29:17 PM Edited Oct 1, 2024 08:29:43 PM by Laura H
HI There,
Ihave verified my account by verifying my email and a 2step verification authenticator app code. However, it is still asking for an SMS code, which never comes through. I have tried every thing, from restarting my phone, computer, clearing history/cache etc.
I have tried everything your chat bot suggested, still not working.
Also, it says on the main page I have verified my phone, however, when i go to post my ad it asks for the sms code. I have chamged my settings to authenticator app. Doesn't make a difference. Very frustrating.
Please help.
Oct 2, 2024 02:10:59 AM by Joanne P
Hi Laura,
We’ve escalated your community post to a support ticket. One of our agents will contact you soon to assist.
Oct 2, 2024 01:32:38 AM by Martin F
I have been trying to complete phone number verification. The system does not appear to be sending SMS messages.
I've tried hitting the "send new code" button. I've tried this in a different browser too.
I'm based in Australia, I don't know if that should make any difference.
I'm very frustrated and the online support chat won't allow me to speak to a human.
Oct 2, 2024 01:59:19 PM by Nicolas D
Hi, I am unable to post a job due to sms code verification.
I have checked my reception, different smartphones, even different phones but I dont receive any code...
I have tried to reach support from the chatbot but it is an infinite iteration with it
Can you help me?
Oct 2, 2024 06:08:17 PM by Ivygail J
Hi Nicolas,
I am sorry to learn that you are having trouble verifying your phone number. I’ve escalated your community post to a support ticket. One of our agents will contact you soon to assist.
Oct 8, 2024 04:36:19 AM by Dalal A
Hello
hope you are doing well
not receiving security code on my phone
I have been trying for ages. it now says I have exceeded max number of attempts
Oct 8, 2024 05:26:17 AM by NikolaS N
Hi Dalal,
I will be happy to help. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Oct 11, 2024 08:50:22 AM by Ronna P
Hi Maks,
I have shared your post to a support ticket to look into this for you. The handling team will reach out to you on the ticket to assist you accordingly.
Oct 12, 2024 09:03:54 AM by John P
I am on the last step of creating my Upwork account and even though the popup says that it is sending my cell a verification text. However, I never get that text. I have been trying for 3 days now, on my cell phone and on dmy work office. I also tried at home on my iPad and Desktop PC. Any assistance would be much appreciated.
Oct 12, 2024 10:13:12 AM by Luiggi R
Hi John,
Thank you for reaching out. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Oct 13, 2024 01:17:00 AM by Joanne P
Hi Justin,
We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you.
Oct 20, 2024 07:15:30 AM by Tanveer C
Code is not coming through to verify mobile number. I am using a UK mobile.