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Heather's avatar
Heather D Community Member

Don't have access to Verified Phone Number / Not receiving security code on my phone

Hi,

The account says it needs to verify my phone number but I am not getting a code to my phone.

 

**Edited for Community Guidelines**

 

ACCEPTED SOLUTION
Luiggi's avatar
Luiggi R Retiring Moderator

Hello Heather,

 

If you need help with your phone number because you're not receiving the code or don't have access to it anymore, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication. 

 

To access our support services, it would be best to follow the steps below:
  1. Navigate to the Help Center’s navigation bar and select the “Contact Support” option.
  2. Choose the “Chat with Upwork” option to initiate a conversation with our chatbot.
  3. Type in a question or topic and click “Send.” The chatbot will provide relevant articles related to your question.
We strongly encourage everyone to engage with the chatbot to access the available support options. Asking for assistance directly may not provide sufficient information for the chatbot to be able to assist you appropriately - for example, creating a ticket for you with the right team according to your concern.
~ Luiggi

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134 REPLIES 134
Pradeep's avatar
Pradeep H Retired Team Member

Hi Dilyana,

 

I am sorry to hear about the trouble you faced while verifying your phone number. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

- Pradeep 

Danielle's avatar
Danielle G Community Member

The account says it needs to verify my phone number but I am not getting a code to my phone.

 

The chat bot is not helpful.

William T's avatar
William T C Community Member

Double check in your Settings the phone number typed and make sure that your phone doesn't block these types of messages.

 

Can also download the Upwork App.

Danielle's avatar
Danielle G Community Member

My number is correct and I've reentered it a dozen times. My phone receives these codes all the time, including one this morning from another site. I'll try the app.

 

*edited to add* ... app didn't send the code either

William T's avatar
William T C Community Member

If there is still an issue, Upwork Support will come to this thread and assist.

 

I am not Support, but instead a helpful freelancer.

Danielle's avatar
Danielle G Community Member

Thank you, I appreciate it!

Ronna's avatar
Ronna P Retired Team Member

Hi Danielle,

 

I'm sorry to hear about the issue you've encountered and your experience with the chatbot. I have shared your post with our support team to look into this further. One of our agents will reach out to you on this support ticket to assist accordingly. 

 

~Ronna
Nikola's avatar
Nikola S Retiring Moderator

Hi Damon,

 

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Nikola
Noah's avatar
Noah P Community Member

Hi there, 

Can anyone assist me with what i can do to either bypass or actually receive a code to verify my phone number on my account?

I am not receiving any code at all and have waited a long time.

Nikola's avatar
Nikola S Retiring Moderator

Hi Noah,

 

One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

 

~ Nikola
Laura's avatar
Laura H Community Member

HI There, 

 

Ihave verified my account by verifying my email and a 2step verification authenticator app code. However, it is still asking for an SMS code, which never comes through. I have tried every thing, from restarting my phone, computer, clearing history/cache etc. 

I have tried everything your chat bot suggested, still not working. 

 

Also, it says on the main page I have verified my phone, however, when i go to post my ad it asks for the sms code. I have chamged my settings to authenticator app. Doesn't make a difference. Very frustrating. 

 

Please help. 

Joanne's avatar
Joanne P Retired Team Member

Hi Laura,

 

We’ve escalated your community post to a support ticket. One of our agents will contact you soon to assist.

~ Joanne
Upwork
Martin's avatar
Martin F Community Member

I have been trying to complete phone number verification. The system does not appear to be sending SMS messages.

 

I've tried hitting the "send new code" button.  I've tried this in a different browser too.

 

I'm based in Australia, I don't know if that should make any difference.

 

I'm very frustrated and the online support chat won't allow me to speak to a human.

 

 

Screenshot 2024-10-02 at 4.30.18 pm.png

Pradeep's avatar
Pradeep H Retired Team Member

Hi Martin,

 

I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

- Pradeep 

Nicolas's avatar
Nicolas D Community Member

Hi, I am unable to post a job due to sms code verification.

 

I have checked my reception, different smartphones, even different phones but  I dont receive any code... 

I have tried to reach support from the chatbot but it is an infinite iteration with it

 

Can you help me?

Ivygail's avatar
Ivygail J Retired Team Member

Hi Nicolas,

 

I am sorry to learn that you are having trouble verifying your phone number. I’ve escalated your community post to a support ticket. One of our agents will contact you soon to assist.

 

~Ivy
Dalal's avatar
Dalal A Community Member

Hello
hope you are doing well
not receiving security code on my phone
I have been trying for ages. it now says I have exceeded max number of attempts

Nikola's avatar
Nikola S Retiring Moderator

Hi Dalal,

 

I will be happy to help. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

 

~ Nikola
Maks's avatar
Maks S Community Member

Hi, 

I'm having the same issue. 

Ronna's avatar
Ronna P Retired Team Member

Hi Maks,

 

I have shared your post to a support ticket to look into this for you. The handling team will reach out to you on the ticket to assist you accordingly.

 

~Ronna
John's avatar
John P Community Member

I am on the last step of creating my Upwork account and even though the popup says that it is sending my cell a verification text.  However, I never get that text. I have been trying for 3 days now, on my cell phone and on dmy work office.  I also tried at home on my iPad and Desktop PC.  Any assistance would be much appreciated.

Luiggi's avatar
Luiggi R Retiring Moderator

Hi John,

 

Thank you for reaching out. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

 

 

~ Luiggi
Justin's avatar
Justin M Community Member

I am not receiving the code to verify my number.

Joanne's avatar
Joanne P Retired Team Member

Hi Justin,

 

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you.

~ Joanne
Upwork
Tanveer's avatar
Tanveer C Community Member

Code is not coming through to verify mobile number. I am using a UK mobile.