Don't have access to Verified Phone Number / Not receiving security code on my phone

[#1]

I don't have access to my old verified phone number and need to update it with a new one.

[#2]

Hi Daniel,

You should be able to update your phone number by going to Settings > Contact Info. Let us know if you need further help.

Thank you.

[#3]

The method of going to Settings > Contact Info doesn't work because it automatically asks me to confirm an old number, I no longer have access to. I can't update my new phone number because in Contact Info I'm asked to receive and enter a code from my old number. I included a screen shot, just need my verified number removed because it's no longer my number.

[#4]

Hi Daniel,

I've shared your concern with the team, and we'll have one of our agents reach out to you via a support ticket to further assist you.

Thank you.

[#5]

Hi there,

I moved to another country and Upwork won't allow me to go to my settings as it asks for a code verification from my old number (which I do not have access anymore). is there any way I could change my number?

[#6]

Hi April,

I'm sorry to hear you're experiencing this issue. We'll have one of our agents reach out to you via a support ticket to further assist you.

Thank you.

[#7]

Hello Luiggi,

I have same problem as April.

Could you be polite and help me to solve it.

BR,

Toni

[#8]

Hi Toni,

Someone from our team will reach out to you via support ticket in order to assist you further.

Thanks!

[#9]

 i  want change mobile number i  have lost let me know what is the processs

[#10]

Hi Shiv,

I checked your account and see that you already submitted a ticket to our team. One of our team members will reach out and assist you directly via a support ticket. 

[#11]

Hello Upwork.
I hope you all are fine and doing a great job. I just enable the two-factor authenticator and connect with the google authenticator app but I lost my cell phone. Now I am unable to log-in on the mobile app. Please help me.

[#12]

Hi Saif,

I shared your report with our team and one of our agents already reached out to you directly via an email to assist you further. 

[#13]

Recently i forget my phone number sim . So i can't login in my account . Can you tell me how i am login in my account without phone verification .

[#14]

Thank you for reaching out to us, Mizanur.

One of our team members will reach out to you directly to assist you with your request. 

[#15]

No team members connect me .. can you tell me how much time need for this 

[#16]

Hi Mizanur,

Our team has already reached out to you via ticket and is waiting on your response back. You can access your tickets on this Link. Thank you.

[#17]

I do have the same issue, phone number for verification was my old number which no longer exists. please assist.

[#18]

Thank you for reaching out to us Michelle Lorraine and Shevi.

I’ve escalated your account information to our support team. One of our agents will reach out to you directly via support tickets to assist you with your requests. 

[#19]

Hi Goran, 
i have an account as a freelancer but since I changed my phone number a while ago I can't enter anymore. Could you please open a ticket for that for me where I can share my login mail..?

[#20]

Hi Peter,

Thanks for letting us know. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

[#21]

I'm having a hard time trying to access my upwork account because of the two factor authentication.  This is because i cant receive the OTP sent by Upwork because my phone was stolen just today. Is there a way that i can open my account and change my phone number in Upwork?

[#22]

Hi Cielo Marie,

I've shared your concern with the team. One of our agents will reach out and assist you directly via a support ticket.

[#23]

Hi,

Is there anyony here who can help me on how to change my phone number as the phone number listed in my upwork account is the old one. There's no way for me get any notification. 

Thank you,

[#24]

Hi Joven,

One of our team members will reach out to you directly via email to assist you further with your account.

Thank you.

[#25]

Hi,

Replaced my phone with a new one. Lost all my codes from google authenticator (should have setup microsoft or 2FA in the first place). Now I can't access my upwork settings. Can I have a little help here? I thought google will save a backup of authenticator to my google account. Currently frustrated with google (all my company and currency accounts are locked out). Thanks for the help!