Jan 30, 2021 09:51:58 AM Edited Jan 30, 2023 03:11:30 PM by Andrea G
I don't have access to my old verified phone number and need to update it with a new one.
Solved! Go to Solution.
Feb 4, 2021 06:47:31 AM Edited Jun 19, 2024 02:39:50 PM by Luiggi R
Hi Daniel,
If you need help with your phone number because you're not receiving the code or don't have access to it anymore, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.
How do I reach a human in customer support?
Update:
Hi all,
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
Thank you!
Feb 26, 2021 05:10:32 AM by Aleksandar D
Hi Heba,
Could you please send me a private message with the Upwork username or registered email address of the account in question so that I can check and assist you further?
Thank you.
Feb 26, 2021 05:36:43 AM Edited Feb 26, 2021 05:59:38 AM by Aleksandar D
Hi,
Username :Heba **Edited for Community Guidelines**
Email: **Edited for Community Guidelines**
Best Regards
Feb 26, 2021 06:01:28 AM by Aleksandar D
Hi Heba,
One of our team members will reach out to you directly via email to assist you further with your account.
Kindly close your newly created account in order not to violate Upwork's Terms of Service.
Thank you
Feb 26, 2021 08:05:50 AM Edited Feb 26, 2021 08:58:54 AM by Bojan S
Hello! I'm Md Ikbal **Edited for community guidelines** unfortunately, I lost my phone as well as my Google Authenticator password, Now I'm unable to edit my profile. for your verification purpose so now I wanna disable my 2-step verification with the google authenticator app, I'm attaching my government NID card. Please help me.
Yours faithfully
Md Ikbal Hosan
**Edited for community guidelines**
Feb 26, 2021 09:00:53 AM by Bojan S
Thank you for reaching out to us, Md Ikbal.
One of our team members will reach out to you directly to assist you with your request.
Feb 26, 2021 09:40:43 AM by Ikbal H
Feb 27, 2021 01:47:20 AM by Nerissa Llen O. C
I need help in updating my contact number. The system is trying to send me an OTP to an old number that's no longer working. Many thanks!
Feb 27, 2021 02:46:04 AM Edited Feb 27, 2021 02:46:22 AM by NikolaS N
Hi Nerissa,
I shared your report with our team and one of our agents will reach out to you directly via an email to assist you further with updating your phone number.
Feb 28, 2021 07:33:13 PM by Md Rafiul I
Use your authenticator app to generate a code. Enter it in the code box and press Confirm.
please help me how to solve this issue
Feb 28, 2021 08:28:26 PM by Avery O
Hi Md Rafiul,
A Customer Support Team member will reach out to you to assist you further with your concern.
Mar 2, 2021 03:56:33 AM by Dusan P
How to change phone number? I don't have my old phone number and have a new one.
Can someone tell me what is Upwork Support Email? So I can contact them.
Mar 2, 2021 04:07:18 AM by Aleksandar D
Hi Dusan,
We'll have one of our agents reach out to you directly via email to assist you further.
Thank you.
Mar 2, 2021 06:23:55 PM by James R
Hello,
I need help to change my old phone number so I can edit my profile.
Thanks!
James
Mar 2, 2021 08:17:10 PM by Joanne P
Hi James,
I've shared your concern with the team. One of our agents will reach out and assist you directly via a support ticket.
Mar 2, 2021 07:39:45 PM by Junji B
I need to change the phone number but cannot go to settings coz I need to put in the verification code.I lost my phone with the verified phone number
Mar 2, 2021 09:38:36 PM by Joanne P
Hi Junji,
I've shared your concern with the team. One of our agents will reach out and assist you directly via a support ticket.
Mar 3, 2021 07:55:32 PM by Kimberly T
Mar 3, 2021 10:01:01 PM by Joanne P
Hi Kimberly,
I've shared your concern with the team. One of our agents will reach out and assist you directly via a support ticket.
Mar 4, 2021 02:09:50 AM by Andrew T
Hi.
I have lost my phone and authenticator account. I need to urgent assistance to get back in. I have literally had to create an account just to be able to access support. URGENT.
Thanks
Andrew
Mar 4, 2021 02:11:25 AM by Andrew T
And to put in context, was a member of Elance/Odesk before since 2011 - so a long established account.
Mar 4, 2021 03:30:46 AM Edited Mar 4, 2021 04:04:27 AM by Aleksandar D
Hi Andrew,
Could you please send me a private message with the Upwork username or registered email address of the account in question so that I can check and assist you further?
Thank you.