Jun 13, 2024 04:48:05 AM Edited Jun 19, 2024 09:36:59 PM by Luiggi R
Hi,
The account says it needs to verify my phone number but I am not getting a code to my phone.
**Edited for Community Guidelines**
Solved! Go to Solution.
Jun 19, 2024 09:39:00 PM by Luiggi R
Hello Heather,
If you need help with your phone number because you're not receiving the code or don't have access to it anymore, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.
Jul 17, 2024 02:04:23 AM by Ryan B
Same issue, want to post a job but do not receive a code and the useless chatbot keeps going around in circles, I have no idea how to open a ticket as it points to the same thing that opens the chat bot and we go through the same nonsense.
Yes I entered the right number, tried my secondary number and yes I have signal, it's clear this is an issue on your end. Please fix it
Jul 17, 2024 06:25:18 AM by Joanne P
Hi Ryan,
We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you.
Jul 22, 2024 07:02:23 PM by Jason C
I am on the final step of setting up my profile and the pin isn't being sent to my phone. I have tried several times to resend it and now I don't even have the option to resend it or input a pin with the "Verify Pin" button. I have tried the customer support chatbot which allowed me to set up 2-factor authentication. When it eventually failed to resolve the issue it wouldn't let me talk to a real person to resolve the issue. I am unable to move past the final step of the profile setup and am redirected there every time I try to go to upwork.com. Any suggestions???
Jul 22, 2024 09:20:44 PM by Ivygail J
Hi Jason,
I am sorry to learn that you are having issues verifying your phone number and that you had an experience with the chatbot. We appreciate you bringing this to our attention and will forward this feedback to our team for further review.
Additionally, I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Jul 24, 2024 05:35:04 PM by Alberto M
Verify pin doesn't send anything to phone. I have checked spam.
Also FIY, the support chatbot is awful. It gives incorrect information, asks you to click on things that don't exist, and will not help you find support elsewhere.
Jul 24, 2024 10:37:15 PM by Ivygail J
Hello Alberto,
I am sorry to hear that you are not receiving the verification code on your phone and the frustration you had with the chatbot. We are continuously striving to enhance our services, and we truly value your feedback. I will share your report with our team for further review.
I have converted your post to a support ticket and one of our agents will be in touch with you shortly to provide the help you need. I also encourage you to share more information about your concern on your ticket. You can access your ticket on this page.
Moreover, we strongly encourage everyone to engage with the chatbot to access the available support options. Asking for assistance directly may not provide sufficient information for the chatbot to be able to assist you appropriately - for example, creating a ticket for you with the right team according to your concern.
Jul 26, 2024 05:30:45 AM by Yogendra C
From past 12 Hours i am trying to verify my mobile number, But not able to receive any SMS.
Now i am getting
Jul 27, 2024 05:32:28 PM by Xiyu Z
I have already tried it many times, but my phone didn't get any message.
Jul 27, 2024 06:22:42 PM by Luiggi R
Hi Xiyu,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Jul 31, 2024 03:24:30 PM Edited Jul 31, 2024 05:14:03 PM by Luiggi R
I am not receiving SMS code to verify my number
Jul 31, 2024 05:14:27 PM by Luiggi R
Hi Percis,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Aug 2, 2024 01:25:22 AM by Diosdado Iii L
Hi,
It's my first payout here in upwork and all the info is correct like my password and phone number, your app says that a code has been sent but there is no code being actually sent on my phone. I need this ASAP. Please help me out
Thanks,
Aug 2, 2024 01:43:47 AM by Diosdado Iii L
This is my first time using upwork and getting paid and this is what happens 😏 they should have this fixed now bro.
Aug 2, 2024 04:22:22 AM by Ivygail J
Hi Austin,
I am sorry you are also not receiving the verification code. I’ve escalated your community post to a support ticket. One of our agents will contact you soon to assist.
Aug 2, 2024 04:19:36 AM by Ivygail J
Hello Diosdado,
Thank you for reaching out to us. I checked and see that you are already in correspondence with our team on your support ticket. If you need further assistance, I encourage you to follow up with our team on your ticket so that they can assist you. You can access your ticket on this page.
Aug 3, 2024 02:18:28 AM by Allen J
I tried my cell phone numbers, I couldn't get the verification code, and then I was prompted to change my phone number the maximum number of times.
Aug 7, 2024 07:44:16 PM Edited Aug 7, 2024 07:45:34 PM by Lana M
I am having a similar problem. I just made an account and I am not reciveing my verfication pin via phone.
I went to the Chatbot, did everything it said and tried multiple times. These were my steps:
1) When I signed up for an account, got to slide 10, and it will not send me a verification pin to my phone.
2) I did as instructed from chatbot. I went to my account and passwords. I added a authenticator app. that worked.
3) I'm still not allowed to do anything, it just goes back to slide 10 and says i need verification pin from phone.
4) I even tried to turn off phone verfication and just have the authenticator on. It still did not work.
note: im getting all my messages and calls, and other verfications to my phone. there is nothng wrong with my phone.
Please help!
Aug 8, 2024 12:22:08 AM by Ivygail J
Hi Lana,
I am sorry to hear that you are having difficulties verifying your phone number. I saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.
Aug 12, 2024 09:51:07 PM by Grace H
Hi there!
I'm not receiving any PINs to my phone in order to post a job. Please assist!
Aug 13, 2024 12:31:48 AM Edited Aug 15, 2024 10:44:30 AM by Ivygail J
Hi Grace,
I am sorry to learn that you are having trouble receiving the PIN or code to your phone. I’ve escalated your community post to a support ticket, and one of our agents will contact you soon to assist.