Don't have access to Verified Phone Number / Not receiving security code on my phone

[#1]

Hi,

The account says it needs to verify my phone number but I am not getting a code to my phone.

**Edited for Community Guidelines**

[#2]

Hello,

I am trying to finish creating my freelancer profile, but I am running into a frustrating issue. I tried using the chat feature and have searched high and low for a way to contact customer support - why are there no avenues for this?

The recaptcha loaded and worked correctly one time, allowing the phone verification box to appear. I had to close the box due to my phone being on the charger in another room. Once my phone was charged, I tried to send the verification code code again, however nothing happens because I am unable to verify that I am not a robot as the recaptcha does not appear on the page at all. I have tried three different browsers + both browsers on my phone. I have cleared cache and cookies. Closed all browsers. Logged out and back in. Nothing is working.

Any help would be greatly appreciated! Thank you.

[#3]

Hi Shelby,

I am sorry to hear about the trouble experienced while creating your profile and reaching our support team for assistance. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[#4]

when I click to apply to a job, the system asks me to enter a phone number so that it can send me a verification code. When I use the phone number with which I created the account, I get the error, "you've attempted to change your PIN too many times". And when I use a different phone number, I get the error, "you attempted to change your phone number too many times. Please contact support"

I've explained this issue to the chatbot and couldn't get past "enable 2-factor authentication with an app" -- it did not solve my problem.

Thank you

[#5]

Hi Anthony,

I am sorry to learn that you are encountering an issue when trying to verify your phone number and we appreciate your feedback about the experience you had with the chatbot. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#6]

Trying to post a job but I'm stuck at the verify OTP section, I have been trying for the past week and I never receive the OTP.

[#7]

Hi Derek,

I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[#8]

I attempted to apply for a job on Upwork, but encountered an issue during the phone number verification process. I haven't been able to receive the 5-digit PIN. Could you please assist me with this issue?

**Edited for Community Guidelines**

[#9]

Hello Michele,

I am sorry to learn that you are encountering an issue when trying to verify your phone number. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#10]

Hello everyone,

I've been having trouble verifying my phone number on Upwork for the past few days. I've tried multiple times to verify it in order to post a job, but without success. I simply don't receive any verification message back from Upwork when I press "Send code" although I can clearly see that the phone number is correct.

Has anyone else experienced this or knows how to resolve it? Any help would be greatly appreciated.

Thanks in advance for your responses!

[#11]

Hi Matthieu,

I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[#12]

I have an old account, for which I know the user name and the current password, and cell phone, but not the email address. When I login to this old account with the U/N and P/W I am notified that my password has been compromised, and presented with a button to change it.  When I click the button to update my password, I receive notification that an email with a reset link has been sent to the email address associated with my account. 

Well, whatever the email address is, I no longer have access to it and so am unable to reset the password, which is important because my "current" Upwork account cannot be verified, which is important because I have work to do and need to be able to post a job!  Sorry, but seriously, this is way too difficult because AI can't understand what I'm talking about, and Upwork doesn't have human support to contact 😞  Anyway, my cellphone (I only have one) is apparently already associated to another account on Upwork to which I have no access, and this is not allowed by Upworks system.  

Can someone please tell me how I can get a new account set up with my (single, solitary) cell phone number that already in use on a different old account that I cannot access?

Thanks in advance!

-How

[#13]

Hi Howard,

I’m sorry to learn you weren’t able to contact the Upwork Support Team directly, or file a ticket after interacting with the chatbot for your issue. I have shared your post to a support ticket to look into this for you. One of our agents will be in touch with you to assist. 

[#14]

Thank you, Ronna!  I'm excited to get this resolved and get to work  🙂

[#15]

Hi,

I can't post any jobs because of this issue. I tried multiples times with the correct number and it dosen't work.

Thank you for your help.

[#16]

Hi Youcef,

Thank you for sharing your concern. I have shared your post to a support ticket to look into this for you. The handling team will reach out to you on the ticket to assist you accordingly.

[#17]

Thank you for your quickness ! 

[#18]

Hello,

My mobile number and country are correct yet I'm not receiving the security code via SMS that is required to submit job postings as a client.

[#19]

Hello Naomi,

I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[#20]

Hi,

I cannot send proposals as they redirect me to the phone verification, and the sms is never arriving. The chat says there is an instability with OTP, but I've been trying since yesterday. 

I checked and my number is ok and receiving other sms. I have connects, I'm a new profile.

how can I open a ticket? Is there another way of verification? The chat enters a loop and does not solve. 

Thank you!

[#21]

Hi Andressa,

I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[#22]

I want to post a job but i don't receive OTP back from upwork.

[#23]

Hi Ryan,

I have shared your post to a support ticket to look into this for you. The handling team will reach out to you on the ticket to assist you accordingly.

[#24]

Hi I am faceing such an issue it is that I can not complete my profile because it did not send me the text verification  and even after chating with this bot I still did not get anywere (it told me to try password & security and it still did not help) is there any way I can complete my profile so that I can start finding a job?

Thank you

[#25]

Hello Norman,

Have you contacted the help center? Have you tried to do this process again?

Try contacting the help center, you may have entered the phone number incorrctly for some reason.

[#26]

I tried to do this a few times. I even waited a day to try this again but
it keeps saying that it has sent me the text already.
The help center does not have this question there.
I chatted with the bot but the bot just told me to try it thru my account
settings security and passwords but unfortunately there was no way I was
able to get it work
Thank you for trying to help