Don't have access to Verified Phone Number / Not receiving security code on my phone

[#1]

Hi,

The account says it needs to verify my phone number but I am not getting a code to my phone.

**Edited for Community Guidelines**

[#2]

Hi Norman,

I’m sorry to learn you weren’t able to contact the Upwork Support Team directly, or file a ticket after interacting with the chatbot. I have shared your post to a support ticket to look into this for you. The handling team will reach out to you on the ticket to assist you accordingly.

[#3]

I can't get any verification code. I have also tried different numbers, and now it say that number of number changing attemppts has exceeded the limit

[#4]

Hi Igor,

Thank you for sharing your concern. I have converted your community post into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you to assist accordingly.

[#5]

Hi,

Impossible to reach anyone at your company. please open a ticket for my account, I cant use my phone number.

[#6]

yes

[#7]

Hi Eyal,

I’m sorry to learn you weren’t able to contact the Upwork Support Team directly, or file a ticket after interacting with the chatbot. I have shared your post to a support ticket to look into this for you. The handling team will reach out to you on the ticket to assist you accordingly.

[#8]

I can't verify my number. Each time i try, I don't get an sms text. I can't change the numbers as it says I have exceeded limit. Please help as the chat bot is absolutely useless

[#9]

Hi Av,

I am sorry to learn that you are having trouble verifying your phone number and the difficulties you faced with the chatbot. I’ve escalated your community post to a support ticket and one of our agents will be in touch with you soon to assist.

[#10]

I don't receive the SMS code confirmation for post a job, same for any SMS confirmation on the setting when I put Text message security, so I can't post my job.

I already went to a support chat but no solutions found.

Thank you for helping me.

[#11]

Hi Alexandre,

Thank you for sharing your concern. I have escalated your post to a support ticket to look into this for you. The handling team will reach out to you on the ticket to assist you accordingly.

[#12]

The system keeps asking me to verify my phone number before posting. I input my phone number but the pin code is not coming through. Tried several times by changing numbers and I have reached a limit with that too. Any help pls?

[#13]

Hi Bright,

I saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you to assist.

[#14]

I also have a problem , I'm not receiving the registration verification codes on my number. Please help as soon as possible!

[#15]

Hi Reva,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you.

[#16]

I didn't receive sucurity code on my phone, how can i do? 

[#17]

Hi Boukhari,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#18]

I am trying to "apply" for jobs, but the site wants me to verify my identity through a code sent either through text or call. However, the code I got started with a 0, Lets say 01234. Whenever I enter the code into the verification, the 0 seems to convert to "null" instead of "0". So after entering 01234, the code automatically changes to 1234. I have tried several different ways to get the 0 to appear infront of the code, but nothing worked. I have tried to call Upwork, but I just get a series of automation loops sending me back to the same uselss answers. I need to speak to an actual human being. How do I get somebody real on the phone? HELP!!

[#19]

Hello Martin,

I am sorry to learn that you are having issues with verifying your identity and about the experience you had when trying to reach out to support. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#20]

Hello! I have been trying to verify my PIN that is tied to my phone number to the point, now, that it says that I have attempted to change my PIN too many times.

The problem is when I go to type it, the text box would not let me type the first number (starting with 0) and will tell me that my PIN is invalid. Can I have some other method of verification, or a fix on this? I am willing to help in any way, so please let me know if there is any information or screenshot needed for further help. Thank you!

[#21]

Hi Grace,

I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[#22]

I've recently bought a new phone and downloaded the upwork app from playstore. Upon logging in, the verification code to be sent to my number is not appearing in my inbox(its not even sent). Kindly help me resolve this issue.

[#23]

Hi David,

I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[#24]

I've tried multiple numbers from my Skype number to my cell number and even google voice number. The Upwork SMS verification SMS is not arriving and I can't verify my profile! This is nuts! Now it tells me that I've exceeded the verification tries--and to try again in 24 hours.

That happened yesterday as well. This is NUTS!

What do I do? I can't even file a ticket--the support bot just takes me into circles!

[#25]

Hi Brian,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you.

[#26]

Hello, I have a problem verifying my phone number. I tried to post a job but didn't receive any code. I changed the phone number and nothing. I would be happy to receive some help here, because the chatbot, didn't do anything about it. Thanks