Don't have access to Verified Phone Number / Not receiving security code on my phone

[dannyrro]

I don't have access to my old verified phone number and need to update it with a new one.

[LuiggiR]

Hi Serg,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[da9f389c]

Hello,

I'm trying to verify my home phone (vonage VOIP phone), but it doesn't have text messaging as a feature. I'm unable to complete my profile because of this. How can I get the phone number verified in this case?

Thanks,

Jack

[NikolaS]

Hi Jack,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[a005afaa]

I'm also not receiving the SMS verification code after trying a few times. Now I can't complete my account setup. Please assist

[a005afaa]

I just created this account and got as far as teh step where you have to provide a mobile number to get a verificaton code via SMS.

I tried twice. I tried entering my number with and without a 0 after the UK country code(+44). It doesn't work. 

I also can't seem to find the place to create a support ticket. Just an automated chatbot that doesn't understand what I'm asking.

Can someone from Upwork assist please?

[ArjayM]

Hi Christine,

Firstly, welcome to Upwork! I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist you further with the phone verification process.

[8ae75857]

Hi,

I tried to solve my problem with the chatbot but it didn't solve anything, the best I had was filling a form 2 times without any answer or feedback (by the way the web form is failing to send without explanation, I used the one included in the chat). I had to create a new account (this one) to try to find something else to solve my problem. Which is: I have an account I am trying to access, I have my login and my password but it ask me with a 2FA code, I give the one I have on my Auth App but it's rejected, I don't know why so I can't login anymore. What could I do ? 

Thanks 

Alain

[ArjayM]

Hi Alain,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you on this page with further assistance.

[8ae75857]

Thanks, I hope to have feedback soon.

[bc6aea7c]

I have not received my verification code on my phone. I'm a new user and i should'nt have to deal with it. 

The chatbot was extremely unhelpful. Even the other posts about this are filled with unhelpful suggestions. 

There is no solution to this as far as i see. 

Very bad service on Upworks part. 

[beljob]

Hi,

Sorry about your experience.  I can relate. I had to chose the button that say something like "use a different method ". This will send the code to your registered email.  You can try that.

[1554dd7c]

I am also not able to verify my phone number but  my id is verified

[LuiggiR]

Hi Kushal,

I don't see that you have a pending phone number verification. Could you please share more information about the issue you're experiencing?

[d27e6aa6]

The app shows phone verification code sent through the code never came and as a result I cannot post a job as a Client . Please help

[LuiggiR]

Hi Fiznest,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[jennymarace]

I don't receive any verification code on my phone after several attempts. The other method with questions are nearly impossible to answer since it's been 8 years since my last transaction.  Please help.

[NikolaS]

Hi Jennylyn,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[086b64db]

for 5 days I tried to post a job, it asked me to enter my phone number and enter the verification code but I didn't receive anything, I lost a lot of time and I haven't posted the job offer yet

[JoanneP]

Hi Koussaimi,

We have requested the assistance of our team. One of our agents will assist you directly via a support ticket.

[a_ana]

when I log in to a new device or try to get paid from other devices it was asking a verification that was sent to my mobile number but it is not working. So instead I am using my email but my mobile number was varified.

[JoanneP]

Hi MD. Nurur,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

[39ebcfbb]

I am trying to set up a new profile (never used the platform before) but I keep getting stuck at text verification. I have tried multiple times but I am not receiving any code sent to my phone number to complete verification 

[LuiggiR]

Hi Kira,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[efda2cca]

Please help me.  Unable to log in to my working upwork account.  created new one just to contact anyone that could help me, please?

[efda2cca]

Can anybody help me? I have tried to update / change my password but i havent receive any verification code in neither my phone or email, please help!

[AndreaG]

Hi Amor,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[7733373e]

The "Accepted Solution" doesn't work. I was blocked out of my account because I was in a different country, and I couldn't use my phone number to get the verification code. The solution for me was renting a UK phone number from an online SMS verification website and using it for the 2FA on Upwork. I used AnonymSMS for this because they guarantee that their phone numbers work with Upwork. This worked in the end, and I got my account back.

[NikolaS]

Hi Jony, 

I checked and it looks like you are still in the process of profile creation. Could you please clarify if you have another account? 

[85ecafb8]

hi 

am trying to post a job as a client but I have to verify my phone number first, when I try to verify it I don't receive the SMS code.

I tried more than one phone number and tried to contact the Upwork chat bot but it didn't help. please any support team member contact me to fix the problem so I can start using the platform.

[AndreaG]

Hi Abdullah,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[75031d83]

Hi! Is there anyone here that can help me because I have been trying to try and withdraw my earnings. However, I have not been receiving the code being sent to my phone number. Please help.

[JoanneP]

Hi Warren Elijah,

I can see that one of our team members already assisted you via a support ticket. You can check the response from the team here. 

[9c61add5]

Hello,

i'm trying to verify my phone number but the message is not coming through. My network on my phone is working and the number i gave is corrent. Is someone from customer service able to help me, alternatively has anyone else had this issue and found a way to resolve it?

Thanks! Peyton 

[JoanneP]

Hi Peyton,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[a1727a8f]

Hello, I am unable to verify my phone number after changing the number too many times and requesting too many pins when my phone had no service.

[ArjayM]

Hi Bradley,

We’ve escalated your community post to a support ticket. I'm sorry you're having difficulties verifying your phone number. One of our agents will be in touch with you soon on this page to assist.

[bf073023]

I did not receive the verification pin via sms and now I get a message that I have exceeded the limit. It is a new account and I'm unable to post jobs, please help.

[PradeepH]

Hi E B,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[6bb332fd]

Hi Pradeep. I am having the same issues with not being able to verify my phone number. I cannot find any support or any help. Can you please create a support ticket and have a customer service representative reach out to me? Please advise!

[a304c746]

I see this is an ongoing problem for UpWork.  I am not receiving verification codes for my phone number.  I've verified with my service that there is not a problem with my phone.  I can't use my freelancer profile until the number is verified.