Don't have access to Verified Phone Number / Not receiving security code on my phone

[#1]

I don't have access to my old verified phone number and need to update it with a new one.

[#2]

Thank you

[#3]

Hello community,

I tried out since yesterday and i don't recieve the verification code. i'm Moroccan so i have a moroccan number +212 xxx-xxxxxx.

Thanks for helping.

Have a great day

[#4]

please try to reset once all information and look, definitaly you would have done it but if not please reset your profile.

[#5]

Hi El,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#6]

Team, I am Not Receving the Mobile Messages / SMS when i am trying to do a job post. please help.

thank you

[#7]

Hello SL W,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep

[#8]

Please solve my problem, I can't switch to my Upwork account's settings to change my phone number, because my phone number is wrong. I can't receive any 6-digit text message code to enter my Upwork account settings.

I previously set the authenticator apps code and phone number code as verification in my account settings, but now I get the authenticator apps code but I don't get the phone number code, because my phone number is missing a digit, the phone number is wrong, I want to change it, but I can't. Please help me in this situation.

i can't get any code to enter the account settings, then change my hpne number.

I tried to get support from Upwork support, but they gave me an article blog.

[#9]

Hi Zahirul,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#10]

I'm currently willing to hire someone for my project on Upwork. but it says I need to verify my phone number. I tried multiple times. Changed phone numbers, changed browsers. But nothing happened. Please help me

[#11]

Hi Rahal,

I shared your report with our team and one of our agents will reach out to you directly via a support ticket to assist you further. You can access your ticket on this page.

[#12]

Upwork is asking me to update my tax information. But the device authorization some code is not coming to my phone plz help

**Edited for Community Guidelines**

[#13]

Hi Md. Roman,

Thank you for reaching out to us. I can see that you already opened a support ticket regarding this issue. Please allow our team 24-28 hours to respond to your request. Feel free to also update the ticket should you have further questions or concerns.

[#14]

Don't have access to Verified Phone Number / Not receiving security code on my phone

[#15]

Hi Daniela,

I have requested the assistance of our team. One of our agents will assist you directly via a support ticket.

[#16]

i need to post a very important job and verifing my phone number is preventing me from doing so,

i donot know what to do please contact me as soon as possible,

i tried to change my phone and clear coockies and cleared my browser cache and i even changed the browser but no luck

[#17]

Hi Mohammad,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#18]

Hi, I am facing the same problem. Tried resending the code to my verified phone several times, but with no result. I used to choose to receive codes on my email instead of phone number, but as per upwork security suggestion recently turned off "code to email" option. And, now since i am not receiving the verification code to my phone, I don't have any other option left to use. Help please.

[#19]

Hi  A Al Noman,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#20]

Hello Community,

Recently I've changed my phone number and wanted to change my 2-step for upwork too. I deleted my old number from Upwork and was trying to add the new one. But the problem is that the code is not showing my number. In that case, I tried multiple times. And now it says the service is unavailable. The last time I posted, a community member added a support ticket. But that time there was an error from upwork End. So I couldn't fix the problem. Maybe now the problem is solved from the upwork end and I also want to solve it from my end too. 
Thank you.

Regards,
Arindam.

[#21]

Hi Arindam,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#22]

I am not able to verify my mobile during bid on any project

[#23]

Hi Sambhu,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon on this page to assist.

[#24]

Thanks,
Arjay

[#25]

When I push the verification of my cell phone, no text message is sent to my phone, therefor I can't finalize my profile. 

[#26]

Hi Jade,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.