Jan 30, 2021 05:51:58 PM Edited Jan 30, 2023 11:11:30 PM by Andrea G
I don't have access to my old verified phone number and need to update it with a new one.
Solved! Go to Solution.
Feb 4, 2021 02:47:31 PM Edited Jun 19, 2024 09:39:50 PM by Luiggi R
Hi Daniel,
If you need help with your phone number because you're not receiving the code or don't have access to it anymore, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.
How do I reach a human in customer support?
Update:
Hi all,
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
Thank you!
May 16, 2024 05:06:15 PM by Arjay M
Hi Freakgenix,
I’ve escalated your community post to a support ticket. One of our agents will contact you soon to assist you further in gaining access to your account.
May 20, 2024 03:51:33 PM by Richard A
Hi! I changed my location and all its related details changed but when i intends to apply for a job, i cannot receive my five digit verification message to my phone hence referred to contact support after forcing my phone to respond manually, kindly seeking for your assistance big team.
May 20, 2024 08:35:23 PM by Arjay M
Hi Richard,
I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist you further in completing the phone verification.
May 20, 2024 05:14:22 PM by Musiabe H
hi Upwork i can't able to logon my freelancer account now my account are not visible on upwork when I try to search for talent by using other account I cant get varifocal code
May 21, 2024 05:10:50 PM by Hannad S
Hello!
It is too frustrating that I have to post my job on Upwork and I am stuck in verification. I haven't got any OTP to post my job kindly resolve this issue of mine
do review the attahment I have attach.
Thanks.
May 23, 2024 02:39:21 PM by Alvin A
Hi,
I'm trying to verify my phone number to publish a job post, but I'm not receiving the OTP for some reason. Is there a going-issue in regards to that? If so, is there a workaround?
Hoping for some helpful assistance because the chatbot is absolutely of no help.
Cheers,
Alvin
May 23, 2024 04:29:35 PM by Luiggi R
Hi Alvin,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
May 30, 2024 10:46:55 AM by Andreea P
Hello! I tried to post a job and was required to input an otp code sent to my phone number. The otp code never arrives. I tried changing my phone number. The same is happening. No code. Now I'm stuck. I cannot change the phone number back to the first one and it says I have exceeded the PIN requests limit. I need help ASAP. Chat bot is useless and I cannot create a ticket or contact a human being.
May 30, 2024 11:19:41 AM by Luiggi R
Hi Andreea,
I'm sorry to hear you are having trouble with this. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
May 30, 2024 11:55:43 AM by Toderascu F
Hello, i am not receiving the OTP SMS and i can not post a job. I tried with two different number and the same issues occured.
How can i solve this issues ? can i get the phone verified by someone?
May 30, 2024 12:31:13 PM by Luiggi R
Hi Toderascu,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.