Solved: Don't have access to Verified Phone Number / ... - Page 8

Andrea G · ‎01-30-2021

I don't have access to my old verified phone number and need to update it with a new one.

Luiggi R · ‎02-04-2021

Hi Daniel,

If you need help with your phone number because you're not receiving the code or don't have access to it anymore, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.

How do I reach a human in customer support?

Please visit Contact Support and click the ‘Chat with Upwork' button.
Type a question or topic and select ‘Send’. The bot will find relevant Help articles for you.
The chatbot will ask you to confirm if you need additional help. If you confirm that you need additional help, you will be asked to confirm the account type you need help with.
From there, the support options available to you will be listed. Select either of the options to be able to contact the Upwork Support Team.

Update:

Hi all,

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

Thank you!

~ Goran

View solution in original post

Portia A · ‎03-01-2023

I am setting up my profile but am not getting the code to have my phone number verfied. Help please.

Arjay M · ‎03-01-2023

Hi Portia,

Thank you for reaching out to us and I'm sorry to hear that you're having trouble receiving the verification code. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets and coordinate with the team here.

~ Arjay

Tommy H · ‎03-01-2023

I clicked send text message multiple times on the mobile app on IOS and it didn't work. I am on my laptop now and clicked on the website and still haven't received a text message verification.

Arjay M · ‎03-01-2023

Hi Tommy,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets and coordinate with the here once your case is fully reviewed.

~ Arjay

Shawheen A · ‎03-02-2023

Hi Arjay, I am having the same issue.

Thank you,

Shawheen

Arjay M · ‎03-02-2023

Hi Shawheen,

Thank you for reaching out to us and I'm sorry to learn that you're having difficulties receiving the verification code. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets and coordinate with the team here. once your case is fully reviewed.

~ Arjay

William T C · ‎03-01-2023

Tommy,

Double check your Settings to make sure that your phone number was not mistyped on Upwork. Have a great day!

Suhrab K · ‎03-02-2023

Im not receiving any SMS to verify my phone. how do i resolve this?

Usama I · ‎03-02-2023

Hello Suhrab K,

I'm sorry to hear that you're having trouble receiving SMS verification messages from Upwork. In this case, there are a few things you can try to resolve the issue:

Check your phone number: Make sure that the phone number you've entered in your Upwork profile is correct and up to date. If it's incorrect, update your phone number and try again.
Check your phone's settings: Make sure that your phone is set up to receive SMS messages, and that there are no blocking settings that may be preventing the messages from coming through.
Contact Upwork support: If you're still having trouble after checking your phone number and settings, you can reach out to Upwork support for further assistance. They can help you troubleshoot the issue and provide additional guidance on how to proceed.

It's important to note that phone verification is a requirement for using Upwork, and failure to complete the verification process may result in limitations on your account. Therefore, it's important to ensure that you're able to successfully complete the verification process.

I hope this helps, and please let me know if you have any further questions.

Best regards,

Usama I.

Andrea G · ‎03-02-2023

Hi Suhrab,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

~Andrea

Leanette B · ‎03-02-2023

Perhaps the Support is all on lunch today... who knows. But I've received several emails to 'verify' my new Upwork account, and the phone number verif doesn't work. I've had other profile on Upwork before, so I know what I'm doing. Please shed some light on this?

Andrea G · ‎03-02-2023

Hi Leanette,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

~Andrea

Leanette B · ‎03-13-2023

There has been zero support follow up to my ticket since it posted weeks ago. Any suggestions? Please advise. Thank you

Arjay M · ‎03-13-2023

Hi Leanette,

Thank you for the follow-up and I'm sorry to learn that this has not been resolved yet. I can see that you've already raised a follow-up support ticket regarding your concern. You can access your support tickets here. Please allow our team time to review your case and you should be getting an update on that ticket within 24-8 hours. We seek your patience and utmost understanding while sorting this out for you. Thank you!

~ Arjay

Casey M · ‎03-02-2023

Sorry. did you resolve this issue?

Leanette B · ‎03-13-2023

Issue NOT RESOLVED

Casey M · ‎03-02-2023

On "A few last details, then you can check and publish your profile." I have put in my phone number and received no text

Andrea G · ‎03-02-2023

Hi Casey,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

~Andrea

Casey M · ‎03-02-2023

Savannah H · ‎03-03-2023

I am not receiving the confirmation phone number from Upwork. I have tried over 15 times. Why?

Andrea G · ‎03-03-2023

Hi Savannah,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

~Andrea

Billy S · ‎03-03-2023

Hello, writing to let you know that I'm having some trouble completing the signup process because I haven't received the SMS verification code required for registration. I've double-checked my phone number and it's correct, and I'm able to receive SMS messages from other people without any issues. But for some reason, I'm not receiving any verification code from your service despite several attempts. Would you be able to help me out with this? Thanks in advance for your help.

Amanda G · ‎03-03-2023

I didn't receive a text message verification code as well

Andrea G · ‎03-03-2023

Hi Amanda,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

~Andrea

Andrea G · ‎03-03-2023

Hi Billy,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

~Andrea

Don't have access to Verified Phone Number / Not receiving security code on my phone