Jan 30, 2021 09:51:58 AM Edited Jan 30, 2023 03:11:30 PM by Andrea G
I don't have access to my old verified phone number and need to update it with a new one.
Solved! Go to Solution.
Feb 4, 2021 06:47:31 AM Edited Jun 19, 2024 02:39:50 PM by Luiggi R
Hi Daniel,
If you need help with your phone number because you're not receiving the code or don't have access to it anymore, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.
How do I reach a human in customer support?
Update:
Hi all,
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
Thank you!
Feb 10, 2021 09:00:38 AM by Bojan S
Thank you for reaching out to us, Orlando Mark.
One of our team members will reach out to you directly to assist you with your concern.
Feb 10, 2021 08:51:47 AM Edited Feb 10, 2021 09:27:35 AM by Bojan S
I would like to change my phone number, I have changed the country. Unable to open setting because o
Feb 10, 2021 09:31:16 AM by Bojan S
Hi Rohit,
We'll have one of our agents reach out to you via a support ticket to assist you with your request.
Thank you for reaching out to us.
Feb 11, 2021 08:59:56 AM by Argel O
Hi.
I'm unable to access my setting as I had lost my phone used for verification. Please help. Thanks!
Feb 11, 2021 09:18:45 AM by Bojan S
Thank you for reaching out to us, Argel.
One of our team members will reach out to you directly to assist you with updating your phone number.
Feb 11, 2021 05:50:44 PM by Argel O
Hi Bojan,
My ticket was closed but the issue hasn't been resolved yet.
Thanks.
Feb 11, 2021 07:32:40 PM by Joanne P
Hi Argel,
I have followed up with the team, and one of our agents will update your ticket and assist you further.
Feb 15, 2021 06:17:35 AM by Erik B
Hi, i have had my phone stolen recently, and cannot log in to my usual upwork account because i cannot receive the text message. I have opened an account with my second email (exclusively to communicate with you).How can you help me getting access to my account as i have clients writing me without being able to answer them.
Feb 15, 2021 07:22:04 AM by Aleksandar D
Hi Erik,
I'm sorry to hear about what happened. Could you please send me a private message with the Upwork username or registered email address of the account in question so that I can check and assist you further?
Thank you.
Feb 16, 2021 12:42:51 AM by John Paul D
Please Help me where can i call a customer service because I cant login my account coz of text verification i lost my old number.
Feb 16, 2021 01:52:32 AM by Pradeep H
Hello John,
I'm sorry to hear about your issue. Could you please send me a private message with the Upwork username or registered email address of the account in question so that I can check and assist you further?
Thank you.
Pradeep H
Feb 16, 2021 08:55:26 AM by Dusty P
Feb 16, 2021 09:01:25 AM by Aleksandar D
Hi Dusty,
One of our team members will reach out to you directly via email to assist you further with this.
Thank you.
Feb 17, 2021 01:25:43 PM by Jacklyn B
Hi! Unfortunately, my sim card was lost and I am unable to access the settings of my account since the two-way verification was enabled. Apparently, it would send a code to my number which I can no longer access. Is there any way I can change my old mobile number with the new one which I am using right now?
Feb 17, 2021 02:38:10 PM by Andrea G
Hi Jacklyn,
One of our agents will reach out to you via support ticket in order to assist you further.
Thanks!
Feb 21, 2021 12:16:48 PM Edited Feb 21, 2021 01:18:55 PM by Aleksandar D
Hi Andrea,
It seems that support page does not load from different browsers even when I cleared history. It keeps loading nonstop
**Edited for Community Guidelines**
Feb 21, 2021 01:20:01 PM by Aleksandar D
Hi there,
I'm sorry to hear about that. You should be able to access the same support ticket as a copy is being sent to your email as well.
Regarding the problem you are having with non-stop page loading, have you tried switching to another browser to see if you are able to access the ticket?
Thank you.
Feb 21, 2021 03:32:02 AM by Mr M
Hi,
I no longer have my old phone number and I cannot login to my old account. I created this account to report it. How can I get my old acc back?
Thanks
Feb 21, 2021 05:30:24 AM Edited Feb 22, 2021 11:52:13 AM by NikolaS N
Hi Mr M,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you directly via an email to assist you further.
Please know that freelancers aren’t allowed to have multiple accounts. Please close the account you created to reach out to us to avoid violating Upwork's Terms of Service.
Let us know if you need assistance with closing your account. Thank you.
Feb 22, 2021 01:32:19 AM by Mae Angiele B
I lost my phone. I need to change my number in my account but I can't access it because of OTP.
Help me, please! Thanks.
Feb 22, 2021 01:41:31 AM by Aleksandar D
Hi Mae Angiele,
I shared your concern with the rest of our team and one of our agents will reach out to you directly via email to assist you further.
Thank you.
Feb 22, 2021 01:23:19 PM by Shevi G
Hi Luigi,
I'm having the same problem. I no longer have the mobile number attached to my account and as soon as I click on settings to update it, it asks me to verify the number.
Thanks,
Shevi
Feb 26, 2021 04:14:48 AM by Heba K
Hi Everyone,
Good day! I lost my phone and forgot the number I use in my two-way verification.
Can someone help me?
Thanks in advance.