Don't have access to Verified Phone Number / Not receiving security code on my phone

[#1]

I don't have access to my old verified phone number and need to update it with a new one.

[#2]

Hello Upwork Community,

I hope this post finds you all well. I've recently created a client account on Upwork and have successfully verified it with my credit card. However, I've hit a roadblock when trying to post a job on the platform. Upwork is asking me to verify my phone number, which seems like a straightforward step. But the problem is that, after entering my phone number, it prompts me to enter an OTP code that should have been sent to my phone via SMS. The issue is, I haven't received the SMS with the code, and therefore, I'm stuck.

I've tried this process multiple times, waiting for the SMS to arrive, but it hasn't shown up in my inbox. I'm eager to get my job posted and start collaborating with talented freelancers, but this hiccup has become a real obstacle.

Has anyone encountered a similar issue? How did you resolve it? Any advice or tips would be greatly appreciated. I've also tried contacting Upwork support, but responses have been delayed, and I'm hoping for a quicker solution.

If you have any insights, suggestions, or experiences to share, please help a fellow Upwork user out. I'm looking forward to resolving this issue so I can get back to business.

Thank you in advance for your assistance!

[#3]

Hi Md,

Thank you for reaching out to us. I’ve escalated your community post to a support ticket so that we can look into this further and assist you accordingly.  One of our agents will be in touch with you soon to assist.

[#4]

I'm having the same problem. Can you also help me with this issue? 

[#5]

Hi Jennifer,

Thank you for reaching out to us. Could you please elaborate further on your issue?  

- Pradeep

[#6]

I have the same problem. I haven't received the SMS with the code, tried multiple times, with 2 different mobile operators. It looks like SMS not sending to my country - Kyrgyzstan. How to solve this problem and start to post jobs?

[#7]

Hi Serg,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#8]

Hello,

I'm trying to verify my home phone (vonage VOIP phone), but it doesn't have text messaging as a feature. I'm unable to complete my profile because of this. How can I get the phone number verified in this case?

Thanks,

Jack

[#9]

Hi Jack,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#10]

I'm also not receiving the SMS verification code after trying a few times. Now I can't complete my account setup. Please assist

[#11]

I just created this account and got as far as teh step where you have to provide a mobile number to get a verificaton code via SMS.

I tried twice. I tried entering my number with and without a 0 after the UK country code(+44). It doesn't work. 

I also can't seem to find the place to create a support ticket. Just an automated chatbot that doesn't understand what I'm asking.

Can someone from Upwork assist please?

[#12]

Hi Christine,

Firstly, welcome to Upwork! I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist you further with the phone verification process.

[#13]

Hi,

I tried to solve my problem with the chatbot but it didn't solve anything, the best I had was filling a form 2 times without any answer or feedback (by the way the web form is failing to send without explanation, I used the one included in the chat). I had to create a new account (this one) to try to find something else to solve my problem. Which is: I have an account I am trying to access, I have my login and my password but it ask me with a 2FA code, I give the one I have on my Auth App but it's rejected, I don't know why so I can't login anymore. What could I do ? 

Thanks 

Alain

[#14]

Hi Alain,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you on this page with further assistance.

[#15]

Thanks, I hope to have feedback soon.

[#16]

I have not received my verification code on my phone. I'm a new user and i should'nt have to deal with it. 

The chatbot was extremely unhelpful. Even the other posts about this are filled with unhelpful suggestions. 

There is no solution to this as far as i see. 

Very bad service on Upworks part. 

[#17]

Hi,

Sorry about your experience.  I can relate. I had to chose the button that say something like "use a different method ". This will send the code to your registered email.  You can try that.

[#18]

I am also not able to verify my phone number but  my id is verified

[#19]

Hi Kushal,

I don't see that you have a pending phone number verification. Could you please share more information about the issue you're experiencing?

[#20]

The app shows phone verification code sent through the code never came and as a result I cannot post a job as a Client . Please help

[#21]

Hi Fiznest,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#22]

I don't receive any verification code on my phone after several attempts. The other method with questions are nearly impossible to answer since it's been 8 years since my last transaction.  Please help.

[#23]

Hi Jennylyn,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#24]

for 5 days I tried to post a job, it asked me to enter my phone number and enter the verification code but I didn't receive anything, I lost a lot of time and I haven't posted the job offer yet

[#25]

Hi Koussaimi,

We have requested the assistance of our team. One of our agents will assist you directly via a support ticket.

[#26]

when I log in to a new device or try to get paid from other devices it was asking a verification that was sent to my mobile number but it is not working. So instead I am using my email but my mobile number was varified.