Don't have access to Verified Phone Number / Not receiving security code on my phone

[#1]

I don't have access to my old verified phone number and need to update it with a new one.

[#2]

Thank you for reaching out to us, Orlando Mark.

One of our team members will reach out to you directly to assist you with your concern. 

[#3]

Thank you for updating me, Bojan!

[#4]

I would like to change my phone number, I have changed the country. Unable to open setting because o

[#5]

Hi Rohit,

We'll have one of our agents reach out to you via a support ticket to assist you with your request. 

Thank you for reaching out to us. 

[#6]

Hi.

I'm unable to access my setting as I had lost my phone used for verification. Please help. Thanks!

[#7]

Thank you for reaching out to us, Argel.

One of our team members will reach out to you directly to assist you with updating your phone number. 

[#8]

Hi Bojan,

My ticket was closed but the issue hasn't been resolved yet.

Thanks.

[#9]

Hi Argel,

I have followed up with the team, and one of our agents will update your ticket and assist you further. 

[#10]

Hi, i have had my phone stolen recently, and cannot log in to my usual upwork account because i cannot receive the text message. I have opened an account with my second email (exclusively to communicate with you).How can you help me getting access to my account as i have clients writing me without being able to answer them.

[#11]

Hi Erik,

I'm sorry to hear about what happened. Could you please send me a private message with the Upwork username or registered email address of the account in question so that I can check and assist you further?

Thank you.

[#12]

Please Help me where can i call a customer service because I cant login my account coz of text verification i lost my old number.

[#13]

Hello John,

I'm sorry to hear about your issue. Could you please send me a private message with the Upwork username or registered email address of the account in question so that I can check and assist you further?

Thank you. 

Pradeep H

[#14]

Hello, I am a us citizen currently in spain. I am trying to set up my account, but its asking for a us phone number and I don't have access to mine due to being abroad. I do have a Spanish number, but I don't think I should put my location as spain because I am not a Spanish resident, and don't have a Spanish bank account. Can I use my Spanish number to get the verification code for a us account? I'm just not so sure what to do.

[#15]

Hi Dusty,

One of our team members will reach out to you directly via email to assist you further with this.

Thank you.

[#16]

Hi! Unfortunately, my sim card was lost and I am unable to access the settings of my account since the two-way verification was enabled. Apparently, it would send a code to my number which I can no longer access. Is there any way I can change my old mobile number with the new one which I am using right now?

[#17]

Hi Jacklyn,

One of our agents will reach out to you via support ticket in order to assist you further.

Thanks!

[#18]

Hi Andrea,

It seems that support page does not load from different browsers even when I cleared history. It keeps loading nonstop 

**Edited for Community Guidelines**

[#19]

Hi there,

I'm sorry to hear about that. You should be able to access the same support ticket as a copy is being sent to your email as well. 

Regarding the problem you are having with non-stop page loading, have you tried switching to another browser to see if you are able to access the ticket?

Thank you.

[#20]

Hi, 

I no longer have my old phone number and I cannot login to my old account. I created this account to report it. How can I get my old acc back?

Thanks

[#21]

Hi Mr M,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you directly via an email to assist you further.

Please know that freelancers aren’t allowed to have multiple accounts. Please close the account you created to reach out to us to avoid violating Upwork's Terms of Service. 

Let us know if you need assistance with closing your account. Thank you. 

[#22]

I lost my phone. I need to change my number in my account but I can't access it because of OTP. 

Help me, please!  Thanks.

[#23]

Hi Mae Angiele,

I shared your concern with the rest of our team and one of our agents will reach out to you directly via email to assist you further.

Thank you.

[#24]

Thank you. Appreciated.

[#25]

Hi Luigi, 

I'm having the same problem. I no longer have the mobile number attached to my account and as soon as I click on settings to update it, it asks me to verify the number. 

Thanks, 

Shevi 

[#26]

Hi Everyone,

Good day!  I lost my phone and forgot the number I use in my two-way verification.

Can someone help me?

Thanks in advance.