Jan 30, 2021 05:51:58 PM Edited Jan 30, 2023 11:11:30 PM by Andrea G
I don't have access to my old verified phone number and need to update it with a new one.
Solved! Go to Solution.
Feb 4, 2021 02:47:31 PM Edited Jun 19, 2024 09:39:50 PM by Luiggi R
Hi Daniel,
If you need help with your phone number because you're not receiving the code or don't have access to it anymore, weโll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.
How do I reach a human in customer support?
Update:
Hi all,
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
Thank you!
Mar 30, 2024 06:57:34 PM Edited Apr 9, 2024 11:23:17 AM by Joanne P
Hi Nafeesat,
We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.
Apr 2, 2024 07:25:15 PM by Rachel B
Hello, I am unable to get a verification code sent to my mobile phone, please can you help me ?
Apr 2, 2024 10:01:06 PM by Arjay M
Hi Rachel,
We saw your post in the community and converted it into a support ticket to give it the attention it deserves. I'm sorry you're having difficulties receiving the verification code. Rest assured that one of our agents will be reaching out to you on this page with further assistance.
Apr 4, 2024 03:49:38 PM by Domma B
When I press the apply button, it asks me to verify my phone number. However, when I try to receive the verification code via mobile, it displays messages saying, "You attempted to change your PIN too many times" and "You attempted to change your phone number too many times," preventing me from applying for any job. How can I solve this issue?
Apr 7, 2024 04:37:26 AM by Emily F
I am trying to verify my account but it needs to send a text to my phone, I can only recieve this on whatsapp but cant proceed without verifying my number
Mar 27, 2024 09:15:00 PM by James B
Phone varification is not working.
I have not received a code. I have checked my number is correct multiple times and tried multiple times.
I am trying to set-up my account. Very frustrating. I need working doing.
Apr 7, 2024 04:06:17 PM by Pradeep H
Hi James,
I apologize for the delay in replying to your post. I checked your account and can confirm that your phone is already verified now. Feel free to message us if you need further assistance.
- Pradeep
Apr 8, 2024 10:02:29 AM by Syed M Z R
Hi, I am not receiving anything on my phone when the prompt "we've sent a verification code to your phone" appears. If I click on resend it says "you've tried to change the PIN too many times".
Requesting help from support.
Apr 8, 2024 03:15:39 PM by Khuda Bux M
Hey!
This is Khuda Bux Magsi, i'm using my account on Desktop so i want to verify my account but there is facing a problem, i try to send code on number but not receiving a code.
Apr 8, 2024 05:41:14 PM by Arjay M
Hi Khuda,
I've escalated your community post to a support ticket. I'm sorry you're having difficulties receiving the verification code when completing the phone verification process. We'll have one of our support team members contact you soon on this page to assist.
Apr 8, 2024 04:13:41 PM by Titilayo Y
Hello, Iโm new to Upwork, and Iโm having trouble receiving a new pin for mobile number verification. Iโve already updated my number, but the pin remains the same, and Iโve received a message stating that Iโve exceeded the usage limit. Iโm finding it impossible to connect with a live agent as the chatbot is repetitive and doesnโt answer my question, preventing me from making progress. The chatbot keeps directing me to options Iโve already tried and that havenโt worked. How can I get help when I canโt bypass the chatbot after exhausting all the repetitive options that donโt work?
Apr 8, 2024 07:56:31 PM by Arjay M
Hi Titilayo,
We saw your post in the community and converted it into a support ticket to give it the attention it deserves. I'm sorry you're having trouble receiving the verification code to complete the phone verification process. Rest assured that one of our agents will be reaching out to you on this page with further assistance.
Apr 12, 2024 04:33:19 PM by Christine Kim R
I am trying to withdraw my earnings but I was asked for a verification every time. It's been 16 hours but I was not receiving any OTP both from email and mobile number. Please help. Thank you!
Apr 12, 2024 07:09:13 PM by Arjay M
Hi Christine,
We saw your post in the community and converted it into a support ticket to give it the attention it deserves. I'm sorry you're having difficulties receiving the code to complete the phone verification. Rest assured that one of our agents will be reaching out to you on this page with further assistance.
Apr 12, 2024 10:38:20 PM Edited Apr 12, 2024 10:54:27 PM by Catherine M
I got a message that my account password had been compromised and that I needed to reset it. I tried to reset it last night but didn't receive the text message for the verification code. I tried another way where I was asked for my mother's maiden name but when I tried it it said "Password recovery error Upwork could not locate the information needed to recover your password. Please try again." I have filled up the form for verification help. I hope to get this fixed ASAP since I still have an active contract with a client. I am using a second account to be able to post here.
Apr 13, 2024 12:29:36 AM by Joanne P
Hi Catherine, We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.
Apr 13, 2024 11:11:08 AM by Charlie P
Every time I try to apply for work it asks me to verify my phone number - however when I try to verify my phone number (which is correct) I have a 'tried to update PIN too many times' error or a 'this phone number is already in use' error. However this is my number and should not be attached to any other accounts, and I'm simply trying to apply for a job not change my PIN. Can anyone help with this?
Apr 13, 2024 11:58:31 AM by Luiggi R
Hi Charlie,
Weโve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Apr 13, 2024 07:17:06 PM by Joey L
I forgot my security answer and I haven't got access in my email acount because it was on my old phone and I used my old phone number so I can't get acccess in
Apr 15, 2024 06:57:53 AM by Cheska D
I'm new to Upwork and I've been unable to post a job because I can't verify my account using the verification pin. I'm not receiving anything via text at all and it isn't offering any other alternative. I need to support to contact me please, there's no way to reach out to them except for these forums.