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bruce_dodds
Community Member

Effect of refund on JSS

Hello,

 

I recently started a project with a new client.  It appears that this project may not be a good fit for either of us.  I'm contemplating offering the option of a full refund and termination of the contract.   What effect would this have on my JSS?

 

Thanks for your attention.

 

Bruce Dodds

1 REPLY 1
4b291f6c
Moderator
Moderator

Hi Bruce, Thanks for reaching out! 

 

Refunds don’t directly impact JSS, however, a refund may mean the client is unsatisfied and this may be reflected in their feedback which can impact JSS. Also, contracts with $0 earned and positive feedback will be excluded from JSS.

 

Kindly know that when calculating your JSS, what counts on the outcome is the rating/feedback of your client on the contract including the weight of that contract compared to your other contracts.

 

You can find more information about job success scores here


~ Samuel
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