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George's avatar
George L Community Member

Email verification failed!

Hello, i'm not able to verify my email.
The link of the verification mail is not working, landing to a page with a message.
I have tried two/three times with email resend but no luck.

 

Email verification failed!

Please make sure that you have copied and pasted the entire URL from your email in your browser.
If you are still having trouble verifying your email contact customer support.

 

Thanks

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi Muhammad,

 

If you need help verifying your email, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication. 

 

How do I reach a human in customer support?

 

  1. Please visit Contact Support and click the ‘Chat with Upwork' button.
  2. Type a question or topic and select ‘Send’. The bot will find relevant Help articles for you.
  3. The chatbot will ask you to confirm if you need additional help. If you confirm that you need additional help, you will be asked to confirm the account type you need help with.
  4. From there, the support options available to you will be listed. Select either of the options to be able to contact the Upwork Support Team.
~Andrea

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472 REPLIES 472
Jacob's avatar
Jacob K Community Member

I've requested the verification email multiple times, and it hasn't been sent to my email (I've checked the spam folder, too). How can I resolve this?

Bojan's avatar
Bojan S Community Manager

Hi Jacob,

 

One of our agents will reach out to you directly via email to assist you with this concern.

 

Thank you! 

~ Bojan
Upwork
Liparit's avatar
Liparit K Community Member

Writing on behalve of person who tried to register. She have the same issue. She got the verification mail, but the link was failed. Now when she tries to login getting error "Oops! Username is incorrect." and getting another error message "This email is already in use" when trying to register.
Please help.

Andrea's avatar
Andrea G Community Manager

Hi Liparit, 

 

Please know that we're unable to share information about another user's account with you because of privacy reasons. Please let this person know she can reach out to us via our different support channels and we'll be happy to assist.

 

~Andrea
Liparit's avatar
Liparit K Community Member

Hi Andrea,

 

Thanks for replay. Actually no need to share any data with me, How can I PM you her email (email she used to register)? So you can contact with her via her email or please mention the other support channel she can use.

John Michael's avatar
John Michael M Community Member

I set up an Upwork account a while ago and have since then tried requesting a text message to verify my account numerous times to no avail. I was looking for assistance with this matter. Thank you.

Joanne's avatar
Joanne P Retired Team Member

HI John Michael,

 

I have requested the assistance of our team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne
Upwork
Ehtesham's avatar
Ehtesham R Community Member

It's been  5 -6  days and I haven't received my verification email. Can you please help me with this?

 

Thanks.

Pradeep's avatar
Pradeep H Retired Team Member

Hi Ehtesham,

 

Thank you for your message. I will have our support team contact you directly for further assistance.  

 

Thank you,

Pradeep 

Sean's avatar
Sean C Community Member

Hi there,

 

At the "Verify your email" step of creating a new upwork account, I clicked a few times on "Resend verification email" without success. (Now I reached the "maximum" number of verification sent.) My inbox is still empty and so is my spam/junk folder. My email address is otherwise working perfectly (I receive other emails).

 

Could anyone please help me with this issue?

 

Thanks in advance!

Arjay's avatar
Arjay M Retired Team Member

Hi Sean,

 

I have escalated your concern and one of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

 

 

~ Arjay
Upwork
Aldana's avatar
Aldana F Community Member

I am not receiving the verification email because I've misspelled the email account and now I cannot change or modificate it. 
How can I do to correct it and verificate my account? 

Arjay's avatar
Arjay M Retired Team Member

Hi Aldana,

 

Thank you for reaching out to us and welcome to Upwork. I have escalated your concern and one of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

 

 

~ Arjay
Upwork
Tatjana's avatar
Tatjana B Community Member

The problem is not because of spam
Joanne's avatar
Joanne P Retired Team Member

Hi Tatjana,

 

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne
Upwork
Loreta's avatar
Loreta S Community Member

 

I have signed up an account in Upwork and I am not recieving any verification emails. I've tried for days but even after requesting multiple resends, the mail just won't come.

I've also checked the junk folder and the spam folder.

Can somebody help me resolve this issue please?

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Loreta,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.


~ AJ
Upwork
Andre's avatar
Andre S Community Member

I received a different email from Upwork about 18 minutes ago. Checked spam, etc. Not receiving the email after they requested me to verify (again) while trying to get to my settings.

 

I haven't used Upwork much but wow, it is a pain to get started.

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Andre,

 

I'm sorry to hear about your experience. I  checked your account and it looks like an agent is already assisting you on this matter. I reached out to the team handling your case and shared your report. You may access your support ticket here for updates or if you have any questions so we can keep everything in one place.


~ AJ
Upwork
Jenny's avatar
Jenny H Community Member

I've made an account with Upwork and I am stuck at the verification of my email step because I am not recieving any verification mails. I've tried for hours on end but even after requesting multiple resends, the mail just won't come. 

I've checked the junk folder and the spam folder and contact Gmail support too, and they tell me the mail never reached their servers. 

Can somebody help me resolve this issue please!

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Jenny,

 

I'm sorry to hear you haven't been able to finish setting up your account. A Customer Support Team member has reached out to you through this support ticket to assist you further with your concern.

~ Luiggi
Steve's avatar
Steve J Community Member

Hi there 

 

I am not getting my sign up verification email to be able to post for some work I am looking to be completed. 

I have tried resending the email many times 

 

Thanks 

Andrea's avatar
Andrea G Community Manager

Hi Steve,

 

Could you please check your junk/spam folder in case the email was sent there?

 

~Andrea
Steve's avatar
Steve J Community Member

Hi there, 

 

Yes I have been checking all day and trying to resend but nothing is there

 

Thanks 

 

Steve

Arjay's avatar
Arjay M Retired Team Member

Hi Steve,

 

I have escalated your report to the appropriate team and one of our team members will reach out to you directly via a support ticket to assist you with the verification process. You can check here or your email for updates and further assistance. We seek your patience while we address this issue. Thank you!

 

 

~ Arjay
Upwork