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George's avatar
George L Community Member

Email verification failed!

Hello, i'm not able to verify my email.
The link of the verification mail is not working, landing to a page with a message.
I have tried two/three times with email resend but no luck.

 

Email verification failed!

Please make sure that you have copied and pasted the entire URL from your email in your browser.
If you are still having trouble verifying your email contact customer support.

 

Thanks

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi Muhammad,

 

If you need help verifying your email, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication. 

 

How do I reach a human in customer support?

 

  1. Please visit Contact Support and click the ‘Chat with Upwork' button.
  2. Type a question or topic and select ‘Send’. The bot will find relevant Help articles for you.
  3. The chatbot will ask you to confirm if you need additional help. If you confirm that you need additional help, you will be asked to confirm the account type you need help with.
  4. From there, the support options available to you will be listed. Select either of the options to be able to contact the Upwork Support Team.
~Andrea

View solution in original post

472 REPLIES 472
Avery's avatar
Avery O Community Manager

Hi Pathima, 

I wanted to check if the issue persists when you try clearing your cache and cookies, or using a different browser?


~ Avery
Pathima's avatar
Pathima S Community Member

Hi,

Thank you for the reply. I tried in private browser as well as in normal
browser. I'm getting same error message.
Goran's avatar
Goran V Retired Team Member

Hi Pathima,

 

Our team reached out to you via ticket/email to assist you further with verifying your email, thank you.

~ Goran
Upwork
Joanne's avatar
Joanne V Community Member

Please help. Already requested an email to for verification 2x but still not working
Avery's avatar
Avery O Community Manager

Hi Joanne, 

Could you please try verifying your email on a computer/laptop browser to see if the issue persists? Let us know how it goes. 


~ Avery
Omkar's avatar
Omkar F Community Member

Hi, even I am facing the same issue, when I click on the link, it gives me same error, my email is

**Edited for Community Guidelines**

Omkar's avatar
Omkar F Community Member

Hi, even I am facing the same issue, when I click on the link, it gives me same error

Riri's avatar
Riri A Community Member

Hi Omkar,

 

Thank you for sharing this with us. We have escalated your concern to the appropriate team and one of our representatives will reach out to you shortly. Let us know if you need anything else

~ Riri
Mike's avatar
Mike A Community Member

This is hapenning again. The system is broken. I've verified five times in a row within a minute and it still happens every time. 

 

"This email verification link has expired or is incorrect."

Bojan's avatar
Bojan S Community Manager

Thank you for reaching out to us, Mike.

 

One of our team members will reach out to you directly to assist you with your email verification process. 

~ Bojan
Upwork
Suraj's avatar
Suraj Y Community Member

Hi Team,

 

I am also facing similar issue, can some one help me with activating my email ID:

 

**edited for Community Guidelines**

Avery's avatar
Avery O Community Manager

Hi Suraj, 

A member of the Customer Support Team will reach out to you to assist you further with your concern. 


~ Avery
Deepak's avatar
Deepak K Community Member

I am not recieving any email from upwork to verify my email address. Kindly help me to verify my account.

Goran's avatar
Goran V Retired Team Member

Hi Deepak,

Did you checked your spam and trash folders for the verification email? Thank you.

~ Goran
Upwork
Deepak's avatar
Deepak K Community Member

I checked Spam and Trash folder both but no email from upwork.

Goran's avatar
Goran V Retired Team Member

Hi Deepak,

Please try resending the email now, and check your spam and trash folder as well. Thank you.

~ Goran
Upwork
Davinder's avatar
Davinder K Community Member

go to your gmail and check your a/c

Drashti's avatar
Drashti P Community Member

It's 2019. And I'm still facing same problem 😕
Joanne's avatar
Joanne P Retired Team Member

Hi Drashti,

 

Are you referring to the account that you used to post here in the community? 

~ Joanne
Upwork
Kimsour's avatar
Kimsour S Community Member

Hi, I also have the same issue, I see a job is qualified to my experience, but I cannot very my email
Bojan's avatar
Bojan S Community Manager

Hi Kimsour,

 

Looks like you are trying this on your Mobile. Please, try to verify your email address using a desktop or laptop. Let us know if the issue persists and we'll have one of our agents assist you further with this. 

 

Thank you. 

~ Bojan
Upwork
Kimsour's avatar
Kimsour S Community Member

Hi Bojan,

I have tried with my desktop, but no luck. Please help to check.

Thank you,
Jo-An's avatar
Jo-An B Community Member

Hi Kimsour,

Can you please try to use a different email address and click on verification link again? Let us know if this still persists. Thanks.

~ Jo-An

Untitled
Anita's avatar
Anita C Community Member

Hello, I am facing the following message when trying to verify my email address: 

 

Email verification failed!

Please make sure that you have copied and pasted the entire URL from your email in your browser.
If you are still having trouble verifying your email contact customer support.

 

I've tried the verification a few times already and still facing this issue. Can you please help? Thanks!

Goran's avatar
Goran V Retired Team Member

Hi Anita,

 

Please try resending the verification email now and check your spam and trash folders for any emails from us. Thank you.

~ Goran
Upwork