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George's avatar
George L Community Member

Email verification failed!

Hello, i'm not able to verify my email.
The link of the verification mail is not working, landing to a page with a message.
I have tried two/three times with email resend but no luck.

 

Email verification failed!

Please make sure that you have copied and pasted the entire URL from your email in your browser.
If you are still having trouble verifying your email contact customer support.

 

Thanks

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi Muhammad,

 

If you need help verifying your email, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication. 

 

How do I reach a human in customer support?

 

  1. Please visit Contact Support and click the ‘Chat with Upwork' button.
  2. Type a question or topic and select ‘Send’. The bot will find relevant Help articles for you.
  3. The chatbot will ask you to confirm if you need additional help. If you confirm that you need additional help, you will be asked to confirm the account type you need help with.
  4. From there, the support options available to you will be listed. Select either of the options to be able to contact the Upwork Support Team.
~Andrea

View solution in original post

469 REPLIES 469
Rachael's avatar
Rachael S Community Member

I am having the same issue, unable to verify email or resend verification link. Can you please help?

Bojan's avatar
Bojan S Community Manager

Hi Rachael,

 

I checked and the confirmation email was sent to your email successfully. Make sure you’ve entered the email address correctly and lastly use the option to change the email address you provided if you are still having issues. Afterwards, Please resend the email one more time, check your inbox and spam folder, check the settings for your email provider and make sure emails from Upwork aren’t being blocked. 

 

Let us know if you received the confirmation email.

 

Thank you! 

~ Bojan
Upwork
Rachael's avatar
Rachael S Community Member

I received the email successfully, but the link to validate didn't work.
Then I tried to resend a new validation email to the same email address,
and it will not resend for some reason.
Bojan's avatar
Bojan S Community Manager

Hi Rachael,

 

It looks like you were able to successfully verify your email address. Feel free to reach back to us if you need any further assistance. 

 

Thank you.

~ Bojan
Upwork
Luca's avatar
Luca Z Community Member

same error here.

Thanks,

L

Avery's avatar
Avery O Community Manager

Hi Luca, 


I've shared your account information with the Customer Support Team so that they can review your account. 


~ Avery
Hanna's avatar
Hanna G Community Member

Hi there, I am having the same error. When i try to verifiy my email it gives me an error message. I tried using 2 other email addresses and it still gives me an error. I've attached the error message. Please advise. Thanks!Screen Shot 2019-10-08 at 11.15.45 AM.png

Bojan's avatar
Bojan S Community Manager

Hi Hanna,

 

Thank you for reaching out to us. One of our team members will reach out to you directly to assist you with logging into your account.

~ Bojan
Upwork
Pramod's avatar
Pramod V Community Member

Hello I have the same issue...i can't move further and email verification doesn't work

Bojan's avatar
Bojan S Community Manager

Hi Pramod,

 

It looks like you were able to successfully verify your email address. Could you please clear your cache and cookies or log in with another browser to check if you’re still experiencing the same issue? Let us know if the issue persists.

 

Thank you.

~ Bojan
Upwork
Adam's avatar
Adam M Community Member

Hi Jo-An, 

I'm getting something similar, an infinite loop / email that keeps directing to the following screen:

 
**edited for Community Guidelines**

...hoping you can help, thank you.

P.S. I've tried 3 browsers and the same thing happens, just keeps sending the verification link but it never works. I'm trying to setup as a Freelancer.

Cheers, 
Adam
Avery's avatar
Avery O Community Manager

Hi Adam, 


I'm sorry for the inconvenience this has caused you. I have shared your concern with the Customer Support Team, and they will reach out to you through an email to assist you further. 


~ Avery
Alexander's avatar
Alexander H Community Member

I am experiencing the same problem, but the verification email outright does not reach my inbox. I checked spam trash and every folder possible. I made sure I spelled my email address correct. Someone please help.
Goran's avatar
Goran V Retired Team Member

Hi Alexander,

I just checked your account and can confirm that your email is already verified, thank you.

~ Goran
Upwork
Alexander's avatar
Alexander H Community Member

I’m having trouble getting my business email verified. The email I used for
this account is a personal email. But I recently tried to make an account
with a business email and the verification email won’t send so I can’t even
continue filling in my profile on that account. If someone would take the
email address to review it that would be nice.
Goran's avatar
Goran V Retired Team Member

Hi Alexander,

Opening more than one account is a serious violation of our TOS and I would strongly advise you to close your business account and continue using only this one.

If you would like to change your email address you can do so by going to Settings > My Info. If you would like to open a client or an agency account on your current one please go to Settings > My Team > Create a New Account. Thank you.

~ Goran
Upwork
Alexander's avatar
Alexander H Community Member

This account was made to contact support because the other account cannot
be accessed because I can’t get past the email verification which won’t
send. I will gladly shut down an account if someone could help me with this
situation.
Bojan's avatar
Bojan S Community Manager

Hi Alexander,

 

Can you please retry to verify your email address on the account you are referring to. Once you have the account with desired email address make sure you close any duplicate accounts in order not to violate Upwork ToS. Let us know if you need further assistance. Thank you.

~ Bojan
Upwork
Lynne's avatar
Lynne B Community Member

I'm having the same problem.

Can you have someone contact me?

Thanks

Luiggi's avatar
Luiggi R Moderator

Hi Lynne,

 

I'm sorry to hear you're experiencing this issue. We'll have one of our agents reach out to you via a support ticket to further assist you.

Thank you.

~ Luiggi
Rubilyn's avatar
Rubilyn T Community Member

Hi! I am having the same issue. I clicked the url you sent via email several times already and it still says "email verification failed". I tried to copy paste the url to a new browser but it is still the same.

Jo-An's avatar
Jo-An B Community Member

Hi Rubilyn,

I have checked and you have an open ticket created. Please post any questions you have on that ticket thread and the team will get back to you with more information. Thanks!

~ Jo-An

Untitled
Mohammad's avatar
Mohammad M Community Member

Hi Jo-An 

I'm facing the same issue & I tried to paste the url over chrome & internet explorer

Would you help me to verify my email

 

I got the the following error message:

 

Email verification failed!

Please make sure that you have copied and pasted the entire URL from your email in your browser.
If you are still having trouble verifying your email contact customer support.

Goran's avatar
Goran V Retired Team Member

Hi Mohammad,

Our team reached out to you via ticket so that we can assist you further with verifying your email. You can access your tickets on this Link, thank you.

~ Goran
Upwork
Pathima's avatar
Pathima S Community Member

Hi, 

 

I also have the same issue. how can I resolve this? 

 

Email varification Failed!

Please make sure that you have copied and pasted the entire URL from your email in your browser.
If you are still having trouble verifying your email contact customer support.

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