Feb 3, 2018 08:14:34 PM by George L
Hello, i'm not able to verify my email.
The link of the verification mail is not working, landing to a page with a message.
I have tried two/three times with email resend but no luck.
Email verification failed!
Please make sure that you have copied and pasted the entire URL from your email in your browser.
If you are still having trouble verifying your email contact customer support.
Thanks
Solved! Go to Solution.
Dec 2, 2022 01:55:08 PM Edited Jan 13, 2024 02:06:19 PM by Pradeep H
Hi Muhammad,
If you need help verifying your email, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.
How do I reach a human in customer support?
Jan 11, 2018 10:00:53 AM by Mark C
I have tried to verify my email address with no success. I have resent the email verification a dozen times. I have tried pasting the link in different browsers and I have clicked the link dozens of times. I keep getting the same message, email verification failed. There is no way to contact a support?
Jan 11, 2018 10:18:15 AM by Goran V
Hi Mark,
One of our team members will reach out to you on the email you have used to create your account, thank you for reporting.
Jan 11, 2019 09:42:19 PM by Amanda M
I have repeatedly experienced the same issue. I got tired of trying.
Jan 11, 2019 10:35:07 PM by Bojan S
Hi Amanda,
I checked and the confirmation email was sent to your email successfully. Make sure you've entered the email address correctly and lastly use the option to change the email address you provided if you are still having issues. Afterwards, Please resend the email one more time, check your inbox and spam folder, check the settings for your email provider and make sure emails from Upwork aren't being blocked. Let us know if you received the confirmation email.
Jan 12, 2019 12:54:13 AM by Amanda M
Feb 25, 2019 12:27:59 PM by Danielle M
Me too I tried soooo many times since about November 2018. Today I decided to change my hotmail email address to gmail and then resent the verification email and it instantly worked....
Feb 19, 2019 10:57:37 PM by Barbra S
I am also having the same problem verifying my email. I get it in my email but when I click on the link it keeps saying email confirmation failed. I have sent it over and over again and keep getting the same message. Please help.
Feb 20, 2019 04:01:19 AM by Avery O
Hi Barbra,
I've shared your account information with the Customer Support Team and they will reach out to you to assist you further.
Feb 23, 2019 12:45:18 AM by Albert M
Hi,
I've also tried a dozen of times. I'm always getting 'Email verification failed'.
Thank you,
Feb 23, 2019 02:54:10 AM by Avery O
Hi Albert,
I'm sorry for the inconvenience. The Customer Support Team will reach out to you to assist you with your issue.
Feb 8, 2024 07:54:51 AM by Boitumelo Presciou N
Feb 3, 2018 08:39:28 PM by Jo-An B
Hi George,
Thanks for reaching out. What are the errors that you are getting when clicking the verification link? Please make sure that there's no extra spaces, commas or other puctuations when typing in your email address. Let us know if you this still persist so we can assist you further.
Feb 3, 2018 08:43:13 PM by George L
Hi, I think i wrote the error message.
The link opens a page with the message
Email verification failed!
Please make sure that you have copied and pasted the entire URL from your email in your browser.
If you are still having trouble verifying your email contact customer support.
Feb 3, 2018 09:01:35 PM Edited Feb 3, 2018 09:02:18 PM by George L
If it helps the verification link inside the email doesn't look fine, it contains two characters ~~. It's like .../token/~~...
But anytime i request a new verification email the link is the same so i don't know what to do.
Feb 3, 2018 09:16:00 PM by Jo-An B
Hi George,
One of our team member will get in touch about your concern. Please bear with us. Thanks.
Apr 13, 2018 05:33:40 PM by Waqas S
i am also having the same issue , each time i get a verification email and when i click on the link , i get this every time ... whats wrong , please resolve the issue
Thanks
Apr 13, 2018 07:34:18 PM by Nina K
Hi Waqas,
We'll have a member of the team reach out to assist you with this error very shortly, thanks!
Jul 23, 2018 05:23:17 PM Edited Jul 23, 2018 05:24:18 PM by Bianca A
Hello Nina,
I was wondering if you can help me as well with this. I'm having the same error when I'm trying to verify my account.
Email verification failed!
Please make sure that you have copied and pasted the entire URL from your email in your browser.
If you are still having trouble verifying your email contact customer support.
Jul 23, 2018 05:57:08 PM by Bojan S
Hi Bianca,
One of our team members will reach out to you directly and assist you further, thank you!
Sep 9, 2018 12:33:37 AM Edited Sep 9, 2018 01:10:28 AM by Jo-An B
Hello, there
I'm having the same problem here. I tried several days later and the failure still happens.
Can you take a look at this, please?
My e-mail signed is **Edited for Community Guidelines**
Best regards,
Letícia
Sep 9, 2018 01:58:50 AM by Jo-An B
Hi Leticia,
What specific issue did you encountered? Can you please try to copy and paste the full URL to a different browser? Let us know if this still persists. Thanks!
Jan 28, 2019 01:14:17 PM by Danielle M
This is the error message that I can't bypass when I click the email verification link.
Email verification failed!
Please make sure that you have copied and pasted the entire URL from your email in your browser.
If you are still having trouble verifying your email contact customer support.