Solved: Re: Email verification failed!

grglaz · ‎02-03-2018

Hello, i'm not able to verify my email.
The link of the verification mail is not working, landing to a page with a message.
I have tried two/three times with email resend but no luck.

Email verification failed!

Please make sure that you have copied and pasted the entire URL from your email in your browser.
If you are still having trouble verifying your email contact customer support.

Thanks

AndreaG · ‎12-02-2022

Hi Muhammad,

If you need help verifying your email, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.

How do I reach a human in customer support?

Please visit Contact Support and click the ‘Chat with Upwork' button.
Type a question or topic and select ‘Send’. The bot will find relevant Help articles for you.
The chatbot will ask you to confirm if you need additional help. If you confirm that you need additional help, you will be asked to confirm the account type you need help with.
From there, the support options available to you will be listed. Select either of the options to be able to contact the Upwork Support Team.

~Andrea

View solution in original post

platinumbt · ‎01-11-2018

I have tried to verify my email address with no success. I have resent the email verification a dozen times. I have tried pasting the link in different browsers and I have clicked the link dozens of times. I keep getting the same message, email verification failed. There is no way to contact a support?

g_vasilevski · ‎01-11-2018

Hi Mark,

One of our team members will reach out to you on the email you have used to create your account, thank you for reporting.

~ Goran

platinumbt · ‎01-11-2018

Thank you Goran!

I really appreciate it.

energyworksbiz · ‎01-11-2019

I have repeatedly experienced the same issue. I got tired of trying.

BojanS · ‎01-11-2019

Hi Amanda,

I checked and the confirmation email was sent to your email successfully. Make sure you've entered the email address correctly and lastly use the option to change the email address you provided if you are still having issues. Afterwards, Please resend the email one more time, check your inbox and spam folder, check the settings for your email provider and make sure emails from Upwork aren't being blocked. Let us know if you received the confirmation email.

~ Bojan

energyworksbiz · ‎01-11-2019

I have done that multiple times. It keeps taking me back to confirmation
page. Its a loop.

deashmor · ‎02-25-2019

Me too I tried soooo many times since about November 2018. Today I decided to change my hotmail email address to gmail and then resent the verification email and it instantly worked....

bslack · ‎02-19-2019

I am also having the same problem verifying my email. I get it in my email but when I click on the link it keeps saying email confirmation failed. I have sent it over and over again and keep getting the same message. Please help.

AveryO · ‎02-19-2019

Hi Barbra,

I've shared your account information with the Customer Support Team and they will reach out to you to assist you further.

~ Avery

dehoneng · ‎02-22-2019

Hi,

I've also tried a dozen of times. I'm always getting 'Email verification failed'.

Thank you,

AveryO · ‎02-22-2019

Hi Albert,

I'm sorry for the inconvenience. The Customer Support Team will reach out to you to assist you with your issue.

~ Avery

c5b6f588 · ‎02-07-2024

Hello, I've tried to verify the email many times now & im constantly failing please assist me

joanbonjoc · ‎02-03-2018

Hi George,

Thanks for reaching out. What are the errors that you are getting when clicking the verification link? Please make sure that there's no extra spaces, commas or other puctuations when typing in your email address. Let us know if you this still persist so we can assist you further.

~ Jo-An

grglaz · ‎02-03-2018

Hi, I think i wrote the error message.
The link opens a page with the message

Email verification failed!

Please make sure that you have copied and pasted the entire URL from your email in your browser.
If you are still having trouble verifying your email contact customer support.

grglaz · ‎02-03-2018

If it helps the verification link inside the email doesn't look fine, it contains two characters ~~. It's like .../token/~~...
But anytime i request a new verification email the link is the same so i don't know what to do.

joanbonjoc · ‎02-03-2018

Hi George,

One of our team member will get in touch about your concern. Please bear with us. Thanks.

~ Jo-An

itachi_anonymous · ‎04-13-2018

i am also having the same issue , each time i get a verification email and when i click on the link , i get this every time ... whats wrong , please resolve the issue

Thanks

nkocendova · ‎04-13-2018

Hi Waqas,

We'll have a member of the team reach out to assist you with this error very shortly, thanks!

~Nina

bianca_alcala · ‎07-23-2018

Hello Nina,

I was wondering if you can help me as well with this. I'm having the same error when I'm trying to verify my account.

Email verification failed!

Please make sure that you have copied and pasted the entire URL from your email in your browser.
If you are still having trouble verifying your email contact customer support.

BojanS · ‎07-23-2018

Hi Bianca,

One of our team members will reach out to you directly and assist you further, thank you!

~ Bojan

alasse · ‎09-08-2018

Hello, there

I'm having the same problem here. I tried several days later and the failure still happens.

Can you take a look at this, please?

My e-mail signed is **Edited for Community Guidelines**

Best regards,

Letícia

joanbonjoc · ‎09-08-2018

Hi Leticia,

What specific issue did you encountered? Can you please try to copy and paste the full URL to a different browser? Let us know if this still persists. Thanks!

~ Jo-An

deashmor · ‎01-28-2019

This is the error message that I can't bypass when I click the email verification link.

Email verification failed!

Please make sure that you have copied and pasted the entire URL from your email in your browser.
If you are still having trouble verifying your email contact customer support.

g_vasilevski · ‎01-28-2019

Hi Danielle,

One of our team members will reach out to you via ticket and assist you further with verifying your email. You can access your tickets on this link, thank you.

~ Goran