Feb 3, 2018 12:14:34 PM by George L
Hello, i'm not able to verify my email.
The link of the verification mail is not working, landing to a page with a message.
I have tried two/three times with email resend but no luck.
Email verification failed!
Please make sure that you have copied and pasted the entire URL from your email in your browser.
If you are still having trouble verifying your email contact customer support.
Thanks
Solved! Go to Solution.
Dec 2, 2022 05:55:08 AM Edited Jan 30, 2023 01:16:12 PM by Andrea G
Hi Muhammad,
If you need help verifying your email, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.
How do I reach a human in customer support?
Apr 27, 2019 05:55:12 AM Edited Apr 27, 2019 05:58:22 AM by Aleksandar D
Hi There I have the same issue I am trying to verify my email but there noting sent
My email is **Edited for Community Guidelines**
I have not recieved any email checked spam folder nothing there either
If you could advise how to resolve this thanks a lot
Apr 27, 2019 06:04:05 AM by Aleksandar D
Hi Marcus,
Please resend the email one more time, check your inbox and spam folder, make sure you've entered the email address correctly and lastly use the option to change the email address you provided if you are still having issues. Let us know if you received the confirmation email.
Thank you.
May 17, 2019 01:14:34 PM by Sarah S
Hi, I am having the same issue as everyone else that I am not recieving a verification email. I have resent, checked my email, checked my spam and all mail and have tried two different emails.
May 14, 2019 04:42:29 AM by Ronald C
I am not receiving the verfification email. I have made numerous re-send requests and checked my inbox, spam and other folders. Grateful for your assistance.
May 14, 2019 04:53:18 AM by Goran V
Hi Ronald,
Please try resending the verification email now and let me know if you received it or not. Thank you.
May 14, 2019 05:12:31 AM by Ronald C
Just re-sent and received it immediately. Now verified. Thanks, Goran!
May 21, 2019 01:11:25 PM by Igor D
Not receiving email verification link. Tried everything. Please assist. Thanks!
May 21, 2019 02:28:09 PM by Joanne Marie P
Hi Igor,
Can you please check your spam or junk folder and see if the email may have been forwarded there instead of your inbox? You can also retry sending the verification email again. Please let us know if you still do not receive the email. Thank you!
May 16, 2019 12:07:04 PM by Mitch E
I have refreshed and tried resending the verification email to create my account. I have checked span and junk folders and have not seen an email. I am wondering where to go from here.
May 16, 2019 12:51:56 PM by Valeria K
Hi Mitch,
I checked and it looks like you have already verified your email. Let us know if you are still having issues.
May 17, 2019 01:12:01 PM by Aleksandar D
Hi Andra,
I checked and it looks like you have already verified your email. Let us know if you are still having issues.
Thank you.
May 17, 2019 12:57:20 PM by Scott G
I recently created an account and have not received the verification email. I tried using two email accounts with no joy. Help!!!
May 17, 2019 01:26:41 PM by Aleksandar D
Hi Scott and Sarah,
Thanks for reaching out to us. One of our team members will reach out to you directly to assist you further.
Thank you.
May 20, 2019 12:49:23 PM Edited May 20, 2019 02:25:46 PM by Joanne Marie P
Dear All
I went and created an account with you but I am trying to get verfied and not receiving the email verification to get started. Can someone help please.
Ali
**Edited for Community Guidelines**
May 20, 2019 02:27:47 PM by Joanne Marie P
Hi Ali,
I checked and it looks like you already spoke with one of our customer support team members regarding your email verification. If you need further assistance, please let us know, we're here to help. Thanks!
May 20, 2019 01:00:53 PM by Nathaniel W
Hello,
I have not received a verification email after many attempts to resend the email. I have checked my spam and junk folders and the emails are no where to be found. Help would be appreciated.
Thank you
May 20, 2019 02:11:29 PM by Joanne Marie P
Hi Nathaniel,
I've shared your concern with the team, and one of our team members will reach out to you directly to assist you further. Thank you!
May 20, 2019 01:01:34 PM by Christina M
Hi,
I am not receiving the verification email. My address is correct and nothing is in my spam folder. Pls help as I need to find a freelancer for the job I'm trying to post.
May 20, 2019 02:22:13 PM by Joanne Marie P
Hi Christina,
I've shared your concern with the team, and one of our team members will reach out to you directly to assist you further. Thank you!
May 22, 2019 12:36:59 PM by Burns F
I am trying to create an account as a freelancer and I have not received any email verification. Every external link to customer support is blocked because I can't verify my email address. The email verifications are not in spam, and I can't reach anyone for help. Any tips?
May 22, 2019 02:08:14 PM by Joanne Marie P
Hi Burns,
We apologize for any trouble this has caused. One of our team members will reach out to you directly to assist you further. Thank you!
May 23, 2019 01:27:20 PM by Mike K
Not receiving Verification email. Checked SPAM folder and others. Still not there.
May 23, 2019 02:57:48 PM by Joanne Marie P
Hi Mike,
I'm sorry for the trouble. I've shared your concern with the team, and one of our team members will reach out to you directly to assist you further. Thank you!
Jun 29, 2019 09:33:09 AM by Vishnu Singh C
After enter id and password i am getting redirected to email verification page. I follow the email verification email and also change the password but every time i login, after successful login i am getting email verification page. What to do? Please help!
Jun 29, 2019 04:50:59 PM by Joanne Marie P
Hi Vishnu Singh,
One of our team members will reach out to you via ticket and assist you directly with your concern. Thank you!
May 23, 2019 01:45:34 PM by Travis J
Unable to Verify my account through email. saying verification failed.
May 23, 2019 02:56:13 PM by Joanne Marie P
Hi Travis,
I'm sorry for the trouble. I've shared your concern with the team, and one of our team members will reach out to you directly to assist you further. Thank you!
May 24, 2019 06:52:45 AM by Aiden R
Hi there,
The verification email has still not come through, after multiple attempts to resend it. This includes me checking the Spam and Junk sections of my email page when looking for it.
May 24, 2019 07:08:48 AM by Aleksandar D
Hi Aiden,
Thanks for reaching out to us. Please try again to have your verification email sent. Let us know if the problem persists.
Thank you.
May 24, 2019 07:11:20 AM by Aiden R
May 24, 2019 09:15:20 AM by Joanne Marie P
Hi Aiden,
Sorry to hear that you still have not received the verification email. I've shared this with the team and one of our team members will reach out and assist you directly via support ticket. Thank you!
May 26, 2019 10:15:41 AM by Michael C
Hi,
I have tried multiple times to verify my email but I am not receiving the email.
I have checked all of my folders including Spam and I have still not received it. I have now tried 4 times so was wondering whether there was another way/something I am missing?
Thanks in advance for your help.
Michael
May 26, 2019 01:36:06 PM by Joanne Marie P
Hi Michael,
I checked your account and see that your email has already been verified. Can you please log in and check? Please let us know if you need further assistance. Thank you!
Jun 2, 2019 06:28:22 PM by Wyatt B
I am trying to change my email address because the one that is under the account is old.
When I add the new email addrews it tells me 'To complete this request, please check your inbox at that email address to confirm ownership of that account.'
1) I have checked the spam box and all other boxes.
2) I have pressed resend email.
3) I have tried another email address that I own, no email verification recieved.
Any ideas?
Jun 2, 2019 07:28:28 PM by Avery O
Happy to know that this has been resolved, Wyatt! Let us know if our team can further assist you with anything.
Dec 17, 2019 04:23:21 PM by Axel R
Hi Avery,
Unfortunately, my verification email has yet to be sent. Even after multiple "re-sends" and also "cancels" and then resending.
I've seen a few topics of similar discussion in the past, but any other ideas here? It's been over 24 hours and I have not yet received the verification email.
Dec 17, 2019 05:24:58 PM by Avery O
Hi Axel,
I can confirm that your email address is already verified. Let me know if you need further help with anything!