Hi Muhammad,
If you need help verifying your email, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.
How do I reach a human in customer support?
- Please visit Contact Support and click the ‘Chat with Upwork' button.
- Type a question or topic and select ‘Send’. The bot will find relevant Help articles for you.
- The chatbot will ask you to confirm if you need additional help. If you confirm that you need additional help, you will be asked to confirm the account type you need help with.
- From there, the support options available to you will be listed. Select either of the options to be able to contact the Upwork Support Team.
Hi Jacob,
I`m sorry about the incovience this had caused you. Our team reached out to you on a new ticket to assist you further with your verification. You can access your tickets on this Link, thank you.
Thank you for reaching out to us, Debbie.
One of our team members will reach out to you directly to assist you with your email verification process.
Hi Terri,
I have shared your account information with the Customer Support Team. I will come back here once I have more information from the team.
~ Avery
Hi Emily,
Please try resending the email and check your spam and trash folder for our verification email as well.
Thank you.
Hi Terri,
I`m sorry about the delay and the inconvenience this had caused you. One of our team members will reach out to you via ticket/email and assist you further with your email verification. Thank you.
Hi Fathima,
Please resend the email one more time, check your inbox and spam folder, make sure you've entered the email address correctly and lastly use the option to change the email address you provided if you are still having issues.
Let us know if you received the confirmation email.
Thank you.
Hi Joshua,
Thanks for reaching out to us. Please resend the email one more time, check your inbox and spam folder. Let us know if you received the confirmation email.
Thank you.
Hi Dean,
Please try resending the email now and check your junk and spam folders as well. Thank you.
Hi Julio,
I checked and the confirmation email was sent to your email successfully. Make sure you've entered the email address correctly and lastly use the option to change the email address you provided if you are still having issues. Afterwards, Please resend the email one more time, check your inbox and spam folder, check the settings for your email provider and make sure emails from Upwork aren't being blocked.
Let us know if you received the confirmation email.
Thank you!
Hi Diane,
Thanks for reaching out to us. I checked and it seems that all the verification emails were sent successfully. Could you please try again and check your Spam/Junk folder as well? Let us know if the problem persists.
Thank you.
Hi Michelle,
The team has noted that there was an error with registering your account as it is already an old registration. They have released your email address, and has requested that you register again with the same email address so that you can continue with your Upwork registration.
~ Avery
Hi Ridwan,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.
