Solved: Problem verifying my email address - Page 7

grglaz · ‎02-03-2018

Hello, i'm not able to verify my email.
The link of the verification mail is not working, landing to a page with a message.
I have tried two/three times with email resend but no luck.

Email verification failed!

Please make sure that you have copied and pasted the entire URL from your email in your browser.
If you are still having trouble verifying your email contact customer support.

Thanks

AndreaG · ‎12-02-2022

Hi Muhammad,

If you need help verifying your email, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.

How do I reach a human in customer support?

Please visit Contact Support and click the ‘Chat with Upwork' button.
Type a question or topic and select ‘Send’. The bot will find relevant Help articles for you.
The chatbot will ask you to confirm if you need additional help. If you confirm that you need additional help, you will be asked to confirm the account type you need help with.
From there, the support options available to you will be listed. Select either of the options to be able to contact the Upwork Support Team.

~Andrea

View solution in original post

0d31c82e · ‎09-23-2019

Trying to post a job but it says I need to verify my email, so I try to do that, but I'm caught in some kind of loop. I click on send verification email, then I receive an email, but when I click on it I get the following message:

This email verification link has expired or is incorrect.

We have sent a new verification link to...

So then I get another email and click on it and get the same error message again. I'm stuck. I need help please.

AveryO · ‎09-23-2019

Hi Todd,

The Customer Support Team is looking into your account, and they will reach out to you to assist you further with your concern.

~ Avery

0d31c82e · ‎09-23-2019

Thank you. Standing by.

Todd Gilbert
**edited for Community Guidelines**

NOTICE: This E-mail is covered by the Electronic Communications Privacy Act 18 U.S.C. §§ 2510-2521 and is legally privileged. This information is confidential information and is intended only for the use of the individual or entity named above. If you have received this E-mail and are not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this E-mail by mistake, please notify us immediately by replying to the message and deleting it and attachment(s), if any, from your computer. Thank you for your cooperation.

kashfiya-khadiza · ‎09-23-2019

**edited for Community Guidelines**

AveryO · ‎09-23-2019

Hi Kashfiya,

Please know that the team has reached out to you through the email address associated with the account you are posting from.

~ Avery

debbiepierceall · ‎10-01-2019

Hi,

Can someone please assist me with my verification email. I have tried multiple times and have not received it. I have checked junk, spam, and trash but to no avail.

Thank you,

Debbie

AveryO · ‎10-01-2019

Hi Debbie,

I have forwarded your account information and concern to the Customer Support Team so that they can assist you further with your concern.

~ Avery

c03c3510 · ‎10-08-2019

Hello. I set up a new account last week and have been waiting to receive an email verification email ever since. I have twice requested the email to be resent, and still have received nothing. Since I am unable to call or email anyone directly to look into this, I am hoping this post will reach someone that can help me out. Thank you.

BojanS · ‎10-08-2019

Hi Rebecca,

I checked and the confirmation email was sent to your email successfully. Make sure you've entered the email address correctly and lastly use the option to change the email address you provided if you are still having issues. Afterwards, Please resend the email one more time, check your inbox and spam folder, check the settings for your email provider and make sure emails from Upwork aren't being blocked.

Let us know if you received the confirmation email.

Thank you!

~ Bojan

alternatesource · ‎10-15-2019

Email verification is failing. Stuck in a loop.

BojanS · ‎10-15-2019

Hi Cutris,

One of our agents will reach out to you directly and assist you with your email verification process.

Thank you for reaching out to us!

~ Bojan

hasanahmedwork · ‎10-26-2019

I didn't receive email verification I tried several times but nothing happened I also checked spam and junk and I don't have any filters on Gmail please help me.

AleksandarD · ‎10-26-2019

Hi Muhammad,

I'm sorry for the inconvenience this has caused you. Could you please try resending the email one more time? Let us know if the problem persists so that we can assist you further.

Thank you.

~ Aleksandar

hasanahmedwork · ‎10-27-2019

Hi,

Now I received email

Thanks!

c95fb595 · ‎10-28-2019

I am having trouble as well. If I click re-send email I get the email but when I click to verify it says the link has expired. It then sends me another verification email and you guessed it, the link has expired. It’s stuck in some hellish loop.

BojanS · ‎10-28-2019

Hi Chris,

We'll have one of our agents reach out to you directly to assist you with your email verification process.

Thank you for reaching out to us.

~ Bojan

enronque · ‎10-28-2019

Hi,

I have created an account and all I have to do now is to verify my email. But every email link I click on sends me to a page that says "Email link is incorrect or is expired. If I can get any help it would be very appreciated!

Thank you!

BojanS · ‎10-28-2019

Hi Enrique,

I've escalated your account information to our support team. One of our agents will reach out to you directly to assist you with your email verification process.

Thank you for reaching out to us.

~ Bojan

enronque · ‎10-28-2019

Hi Bojan,

Thanks for responding to my message. Hopefully this can be resolved!

Thank you

ttocas · ‎10-31-2019

Hello,

My attempts to verify my email result in a loop with the following message:

This email verification link has expired or is incorrect.

We have sent a new verification link to **Edited for Community Guidelines**
Use this new link to verify your email address.

But ends in the same result.

BojanS · ‎10-31-2019

Thank you for reaching out to us, S.

I've escalated your account information to our support team. One of our agents will reach out to you directly to assist you with your email verification process.

~ Bojan

6af73e0b · ‎11-05-2019

I am having a similar issue as I see others have had. I'm attempting to verify my email, and the response says "This email verification link has expired or is incorrect" so I do it again and same thing happens. I the meantime, I seems as if my access is limited. I've been unable to invite/add another user, etc.

BojanS · ‎11-05-2019

Thank you for reaching out to us, Julia.

One of our team members will reach out to you directly to assist you with your email verification process.

~ Bojan

6af73e0b · ‎11-08-2019

I have not heard from anyone yet. Unable to more forward until this issue is resolved.

BojanS · ‎11-08-2019

I apologize for the delay in receiving an update, Julia.

I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly as soon as possible.

Thank you for your patience!

~ Bojan