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ยป Forums ยป Support ยป Email verification link expired?
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grglaz
Community Member

Email verification failed!

Hello, i'm not able to verify my email.
The link of the verification mail is not working, landing to a page with a message.
I have tried two/three times with email resend but no luck.

 

Email verification failed!

Please make sure that you have copied and pasted the entire URL from your email in your browser.
If you are still having trouble verifying your email contact customer support.

 

Thanks

ACCEPTED SOLUTION
AndreaG
Community Manager
Community Manager

Hi Muhammad,

 

If you need help verifying your email, weโ€™ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication. 

 

How do I reach a human in customer support?

 

  1. Please visit Contact Support and click the โ€˜Chat with Upwork' button.
  2. Type a question or topic and select โ€˜Sendโ€™. The bot will find relevant Help articles for you.
  3. The chatbot will ask you to confirm if you need additional help. If you confirm that you need additional help, you will be asked to confirm the account type you need help with.
  4. From there, the support options available to you will be listed. Select either of the options to be able to contact the Upwork Support Team.
~Andrea
Upwork

View solution in original post

467 REPLIES 467

Hi Cutris,

 

One of our agents will reach out to you directly and assist you with your email verification process.

 

Thank you for reaching out to us! 

~ Bojan
Upwork
hasanahmedwork
Community Member

I didn't receive email verification I tried several times but nothing happened I also checked spam and junk and I don't have any filters on Gmail please help me.

Hi Muhammad,

 

I'm sorry for the inconvenience this has caused you. Could you please try resending the email one more time? Let us know if the problem persists so that we can assist you further.

 

Thank you.

~ Aleksandar
Upwork

Hi,

 

Now I received email 

 

Thanks!

c95fb595
Community Member

I am having trouble as well. If I click re-send email I get the email but when I click to verify it says the link has expired. It then sends me another verification email and you guessed it, the link has expired. Itโ€™s stuck in some hellish loop.
BojanS
Community Manager
Community Manager

Hi Chris,

 

We'll have one of our agents reach out to you directly to assist you with your email verification process.

 

Thank you for reaching out to us. 

~ Bojan
Upwork
enronque
Community Member

Hi,

 

I have created an account and all I have to do now is to verify my email. But every email link I click on sends me to a page that says "Email link is incorrect or is expired. If I can get any help it would be very appreciated!

 

Thank you!

BojanS
Community Manager
Community Manager

Hi Enrique,

 

I've escalated your account information to our support team. One of our agents will reach out to you directly to assist you with your email verification process.

 

Thank you for reaching out to us.

~ Bojan
Upwork
enronque
Community Member

Hi Bojan,

Thanks for responding to my message. Hopefully this can be resolved!

 

Thank you

ttocas
Community Member

Hello, 

 

My attempts to verify my email result in a loop with the following message: 

 

This email verification link has expired or is incorrect.

We have sent a new verification link to **Edited for Community Guidelines**
Use this new link to verify your email address.
 
But ends in the same result. 
BojanS
Community Manager
Community Manager

Thank you for reaching out to us, S.

 

I've escalated your account information to our support team. One of our agents will reach out to you directly to assist you with your email verification process.

~ Bojan
Upwork
6af73e0b
Community Member

I am having a similar issue as I see others have had. I'm attempting to verify my email, and the response says "This email verification link has expired or is incorrect" so I do it again and same thing happens. I the meantime, I seems as if my access is limited. I've been unable to invite/add another user, etc.  

 

 

BojanS
Community Manager
Community Manager

Thank you for reaching out to us, Julia.

 

One of our team members will reach out to you directly to assist you with your email verification process. 

~ Bojan
Upwork
6af73e0b
Community Member

I have not heard from anyone yet.  Unable to more forward until this issue is resolved.  

BojanS
Community Manager
Community Manager

I apologize for the delay in receiving an update, Julia.

 

I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly as soon as possible.

 

Thank you for your patience!

~ Bojan
Upwork
c4e676cd
Community Member

Hello, I can't seem to verify my email. It keeps sending me in an endless loop of me needing to verify my email. When I click the button it send me a mesage stating that my email verification has expired. How do I get around this? 

BojanS
Community Manager
Community Manager

Thank you for reaching out to us, Chantel.

 

One of our team members will reach out to you directly to assist you with your email verification process. 

~ Bojan
Upwork
c4e676cd
Community Member

I'm not sure how to get around this ? It keeps sending me in a loop not allowing me to verify my email. 

Please help me with this. Thank you

BojanS
Community Manager
Community Manager

I apologize for the delay in receiving an update, Chantel.

 

I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly as soon as possible.

 

Thank you for your patience.

~ Bojan
Upwork
lsegreti4355
Community Member

I'm having issues receiving the verification email. I've tried resending it, checking my junk mail and I'm still not able to get it to work.

Please help.

Hi Lorena,

 

I checked and the confirmation email was sent to your email successfully. Make sure you've entered the email address correctly and lastly use the option to change the email address you provided if you are still having issues. Afterwards, Please resend the email one more time, check your inbox and spam folder, check the settings for your email provider and make sure emails from Upwork aren't being blocked. 

 

Let us know if you received the confirmation email.

 

Thank you!

~ Bojan
Upwork
21b115dc
Community Member

Hello,

 

Verification e-mail is not coming.

I received "Welcome to Upwork. Let's get started!"e-mail from UpWork, but no verification e-mail.

I've tried resending 3 times already. I can't get started, because my e-mail has not been verified.

 

Please help.

 

Thanks!

 

Andrew

Hi Andrew,

 

One of our team members will assist you further with your email verification via support ticket. Thank you.

~ Joanne
Upwork
mashoora
Community Member

 

Hi Mashoora,

 

One of our team members will reach out to you directly via a support ticket to assist you further. Please note that a copy of the ticket will arrive in your email as well from where you can continue the correspondence with our team.

 

Thank you.

~ Aleksandar
Upwork
firojkk
Community Member

Hi Experts,

I didn't receive any verification email even after re-sending it so many times
Can you please help me ?

Thanks

AveryO
Community Manager
Community Manager

Hi Firoj, 


I just tried to troubleshoot your issue on my end. Please try verifying your email address again, and let us know if the issue persists so that our team can assist you further. 


~ Avery
Upwork
heiney5
Community Member

I'm having trouble with verification email. It wasnt sending yesterday.... I checked all my mail boxes... now today it sends but when I click it I get

 

"This email verification link has expired or is incorrect."

 

Then it instantly sends another... I've tried clicking new ones, rebooting, different device... no luck. Any and all suggestions welcome. Thanks!

BojanS
Community Manager
Community Manager

Hi Clint,

 

We'll have one of our agents reach out to you directly to assist you with your email verification process.

 

Thank you for reaching out to us. 

~ Bojan
Upwork
ee5fba9e
Community Member

I have tried to set up an account, but have not received verification email. I have checked email address and checked spam email. My email:**Edited for community guidelines**

Please clear your browser cache.

Login to your account.

Double-check your mail.

Check the Spam folder.

 

BojanS
Community Manager
Community Manager

Hi Steve,

 

I checked and the confirmation email was sent to your email successfully. Make sure you've entered the email address correctly and lastly use the option to change the email address you provided if you are still having issues. Afterwards, please resend the email one more time, check your inbox and spam folder, check the settings for your email provider and make sure emails from Upwork aren't being blocked. 

 

Let us know if you received the confirmation email.

 

Thank you!

~ Bojan
Upwork
smokey18707
Community Member

Hello I'm new to Upwork and I've tried to recieve a verification email link about 4 times but haven't received anything yet. I've checked spam and junk as well as instructed but nothing as of yet. 

Hi Jonathon,

 

I checked and the confirmation email was sent to your email successfully. Make sure you've entered the email address correctly and lastly use the option to change the email address you provided if you are still having issues. Afterwards, Please resend the email one more time, check your inbox and spam folder, check the settings for your email provider and make sure emails from Upwork aren't being blocked. 

 

Let us know if you received the confirmation email.

 

Thank you!

~ Bojan
Upwork
b2038f79
Community Member

I cannot receive the verification email, and no, it is not in junk/spam or trash.

Clear Cache and resend it. And wait 2 min.

Thanks, will give it a shot ๐Ÿ™‚

andrew-gough
Community Member

Hi - I can't login, I'm not sure if I verified my email address or even when I received the email.

 

Error message below.

 

Thanks

 

----

**Edited for Community Guidelines**

Hi Andrew,

 

I'm sorry for the inconvenience it has caused you. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
Upwork
a052a54c
Community Member

I have tired to send the verification email multiple times. I have checked all folders and Iโ€™m still not getting it.
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