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George's avatar
George L Community Member

Email verification failed!

Hello, i'm not able to verify my email.
The link of the verification mail is not working, landing to a page with a message.
I have tried two/three times with email resend but no luck.

 

Email verification failed!

Please make sure that you have copied and pasted the entire URL from your email in your browser.
If you are still having trouble verifying your email contact customer support.

 

Thanks

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi Muhammad,

 

If you need help verifying your email, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication. 

 

How do I reach a human in customer support?

 

  1. Please visit Contact Support and click the ‘Chat with Upwork' button.
  2. Type a question or topic and select ‘Send’. The bot will find relevant Help articles for you.
  3. The chatbot will ask you to confirm if you need additional help. If you confirm that you need additional help, you will be asked to confirm the account type you need help with.
  4. From there, the support options available to you will be listed. Select either of the options to be able to contact the Upwork Support Team.
~Andrea

View solution in original post

472 REPLIES 472
Bojan's avatar
Bojan S Community Manager

Hi Coco,

 

Please resend the email one more time, check your inbox and spam folder, make sure you've entered the email address correctly and lastly use the option to change the email address you provided if you are still having issues. Let us know if you received the confirmation email.

 

Thank you!

~ Bojan
Upwork
Ifeoma's avatar
Ifeoma K Community Member

My domain that I used to register my Upwork account went expired and so I lost access to that domain. Then, someone else bought it and now I don't have control of that domain and I need to change my email to another one. I already tied to change it but I don't see any emails arriving to the new email. I'm scared I really don't want to lose my account and I want to make sure my account will not get hacked. Please I plead to you, help me out also i can't seem to even log into the account any longer 

Bojan's avatar
Bojan S Community Manager

Hi Ifeoma,

 

We'll have one of our agents reach out to you directly to assist you with your concern. 

 

Thank you for reaching out to us. 

~ Bojan
Upwork
Gal David's avatar
Gal David H Community Member

Hi, 

 

I tried couple of times to re-send the verfication email and although I am sure the email address is correct, and I also checked spam/trash, nothing happens. 

 

Could you please check it on your end? 

 

Thanks

Bojan's avatar
Bojan S Community Manager

Hi Gal David,

 

I checked this for you and it looks like your email address was successfully verified. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue?

 

Let us know if the issue persists.

 

Thank you.

~ Bojan
Upwork
Danny's avatar
Danny P Community Member

I am not receiving any verification email. Already checked spam/junk.

Bojan's avatar
Bojan S Community Manager

Hi Danny,

 

I checked and the confirmation email was sent to your email successfully. Make sure you've entered the email address correctly and lastly use the option to change the email address you provided if you are still having issues. Afterwards, please resend the email one more time, check your inbox and spam folder, check the settings for your email provider and make sure emails from Upwork aren't being blocked. Let us know if you received the confirmation email.

 

Thank you!

~ Bojan
Upwork
Rue's avatar
Rue A Community Member

I've requested a re-send of my email confirmation and still have not received it. Is there some other way to confirm my email address so I can post a job notice?

Bojan's avatar
Bojan S Community Manager

Hi Rue,

 

I checked this for you and the confirmation email was sent to your email successfully. Make sure you've entered the email address correctly and lastly use the option to change the email address you provided if you are still having issues. Afterwards, Please resend the email one more time, check your inbox and spam folder, check the settings for your email provider and make sure emails from Upwork aren't being blocked. 

 

Let us know if you received the confirmation email.

~ Bojan
Upwork
Will's avatar
Will E Community Member

I've been trying to set up an account for about a week, however I cant get past the "verify your email" screen as Im not getting the email. I've tried resending it, and checked that my email is right, and nothing. It still doesn't work.

Andrea's avatar
Andrea G Community Manager

Hi Will,

 

Thank you for reaching out to us. Could you please try and send the verification email one more time? Please let us know if the issue persists and we can assist you further.

 

~Andrea
Shraga's avatar
Shraga L Community Member

I have asked three times for the Verification email. Every time it came without a link. How can I verify my email address without the link in the email? thanks
Joanne's avatar
Joanne P Retired Team Member

Hi Shraga,

 

I checked your account and it looks like one of our agents have already updated your ticket providing further assistance. Please refer to the information that the agent shared on the ticket so that you can complete your email verification. Thank you. 

~ Joanne
Upwork
Yadi's avatar
Yadi J Community Member

I keep getting the verification failed page even though I click on the link sent by Upwork.

I tried to contact support, but the page keeps sending me to my profile page.

Also I keep getting notified to verify my email address.

This unfortunately has been a very frustrating process to find talent here compared to my experience on Fiverr.

Michael's avatar
Michael J Community Member

Hi Yadi,

 

I'm sorry to hear you are having issues. Please try clearing your cookies and let us know if that resolves the issue.


Cheers,
Mike
Yadi's avatar
Yadi J Community Member

I think I'm good now. The problem went away without me doing anything.

Thank you anyway, Mike.

Dagmar's avatar
Dagmar S Community Member

Hi,

 

I am having the same issue. I try to post a job offer and I need to verify my email but I get constantly a "email verification failed" message. I already have cleared my cache and deleted cookies. What else can I do?

S

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Dagmar,

 

I'm sorry to hear you're experiencing this issue. We'll have one of our agents reach out to you via a support ticket to further assist you.


Thank you.

~ Luiggi
Dagmar's avatar
Dagmar S Community Member

Thank you, much appreciated!
Chad's avatar
Chad M Community Member

I received verification email, and when I hit link to verify, the link said the verification failed. I followed the prompts copy url and paste to new screen browser, but this did nothing to resolve the matter.

Andrea's avatar
Andrea G Community Manager

Hi Chad,

 

I checked your account and it looks like you were able to verify your email successfully.

 

Please let us know if you need any further assistance,

Thanks!

 

~Andrea
In-Search's avatar
In-Search A Community Member

Hello, i'm not able to verify my email.
The link of the verification mail is not working, landing to a page with a message. Email verification failed!

Please make sure that you have copied and pasted the entire URL from your email in your browser.
If you are still having trouble verifying your email contact customer support .

 

Thanks

In-Search's avatar
In-Search A Community Member

Issue resolved.

Aleksandar's avatar
Aleksandar D Community Manager

Hi there,

 

Thanks for letting us know. If you need any further assistance, feel free to post here in the Community.

 

Thank you.

~ Aleksandar
Upwork
Sara's avatar
Sara M Community Member

I'm trying to verify my email so that I can post a new project. Whenever I click on the link to verify, it takes me to the help page. Before I can get help though, it pushes me to my project page. 

 

I've tried resending the email and that doesn't work either. 

 

Unless I can verify my email, I can't post the job.

 

Thanks for your help!