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George's avatar
George L Community Member

Email verification failed!

Hello, i'm not able to verify my email.
The link of the verification mail is not working, landing to a page with a message.
I have tried two/three times with email resend but no luck.

 

Email verification failed!

Please make sure that you have copied and pasted the entire URL from your email in your browser.
If you are still having trouble verifying your email contact customer support.

 

Thanks

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi Muhammad,

 

If you need help verifying your email, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication. 

 

How do I reach a human in customer support?

 

  1. Please visit Contact Support and click the ‘Chat with Upwork' button.
  2. Type a question or topic and select ‘Send’. The bot will find relevant Help articles for you.
  3. The chatbot will ask you to confirm if you need additional help. If you confirm that you need additional help, you will be asked to confirm the account type you need help with.
  4. From there, the support options available to you will be listed. Select either of the options to be able to contact the Upwork Support Team.
~Andrea

View solution in original post

472 REPLIES 472
Jalil's avatar
Jalil S Community Member

I've made an account with Upwork and I am stuck at the verification of my email step because I am not receiving any verification mails. I've tried for hours on end, but even after requesting multiple re-sends, the mail just won't come.  I've checked the junk folder and the spam folder and contact Google suite support too, and they tell me the mail never reached their servers.  My mail is working as it my professional email and receiving emails daily. Can somebody help me resolve this issue please!
Bojan's avatar
Bojan S Community Manager

Hi Jalil,

 

One of our team members will reach out to you directly via email to assist you with your verification process. 

 

Thank you! 

~ Bojan
Upwork
Jachym's avatar
Jachym J Community Member

I was making an account, then I needed to verify my email, but I never received it. I resent it several times, checked literally all my mail folders, double checked the mail, but I never got the mail. Can anyone help?

Bojan's avatar
Bojan S Community Manager

Hi Jachym,

 

We checked and the confirmation email was sent to your email successfully. Make sure you’ve entered the email address correctly and lastly use the option to change the email address you provided if you are still having issues. Afterwards, please resend the email one more time, check your inbox and spam folder, check the settings for your email provider and make sure emails from Upwork aren’t being blocked. 

 

Let us know if you received the confirmation email.

 

Thank you! 

~ Bojan
Upwork
Ilma's avatar
Ilma I Community Member

I've made an account with Upwork and I am stuck at the verification of my email step because I am not receiving any verification mails. I've tried for hours on end, the mail just won't come. 

I've checked the junk folder and the spam folder and contact Gmail support too, and they tell me the mail never reached their servers. 

Can anyone help me resolve this issue, please!

Bojan's avatar
Bojan S Community Manager

Hi Ilma,

 

Could you please resend the email one more time? Let us know if you received the confirmation email.

 

Thank you! 

~ Bojan
Upwork
Quinn's avatar
Quinn M Community Member

Hi there!

I am having the same issue and have tried everything everyone has listed to no avail. Would someone be able to help me out?

 

Thanks,

Quinn

Andrea's avatar
Andrea G Community Manager

Hi Quinn,

 

I checked and it looks like your current email address is verified. Could you please confirm if you're trying to update it?

 

~Andrea
Frank's avatar
Frank R Community Member

verify my email please, email verify failed

Goran's avatar
Goran V Retired Team Member

Hi Frank,

 

Your email address is verified and you can post your job once you're ready. If you have any additional questions, feel free to follow up here. Thank you.

~ Goran
Upwork
Muhammad's avatar
Muhammad N Community Member

Hi there,
I just create my upwork account but i am not receiving email to verify my account.
Please help me to do this.
Thank you

Andrea's avatar
Andrea G Community Manager

Hi Muhammad,

 

I checked and it looks like your email has been verified, could you please confirm if you continue to experience any issues?

 

~Andrea
Brigid's avatar
Brigid C Community Member

I just started making an Upwork account and am now trying to verify the email address. However, the verification email isn't coming through. I've clicked the button to resend several times, and I'm sure the email address is correct. What should I do?

Andrea's avatar
Andrea G Community Manager

Hi Brigid,

Someone from our team will reach out to you via support ticket in order to assist you further.

~Andrea
Felipe's avatar
Felipe N Community Member

Hi there,

 

I have tried to send / resend / checked the spam and everything. Can't get to receive the verification email. I have even created new accounts.

 

Please can you advise.

 

Cheers.

Andrea's avatar
Andrea G Community Manager

Hi Felipe,

 

I checked and it looks like your email address is verified. If you need any further assistance please let us know!

 

~Andrea
Tianxiang's avatar
Tianxiang C Community Member

Hello, I'm not getting any verification email and have tried repeatedly for a number of days. I would appreciate any help. Thank you.

Ijlal's avatar
Ijlal Z Community Member

Hi Tian,

You can contact support for that isuue.

Aleksandar's avatar
Aleksandar D Community Manager

Hi Tianxiang,

 

Could you please try again and let me know if you received the email this time?

Thank you.

~ Aleksandar
Upwork
Tianxiang's avatar
Tianxiang C Community Member

It says I've reached the limit. I'll try again in another hour.

Tianxiang's avatar
Tianxiang C Community Member

It worked. Thanks for the assistance!

Nancy's avatar
Nancy J Community Member

I've verified my email and when I do it again, it says my email has already been verified. But I'm still getting the message that I need to verify my email and can't do anything on the site. Please help

Bojan's avatar
Bojan S Community Manager

Hi Nancy,

 

Could you please clear your cache and cookies or log in with another browser to check if you’re still experiencing the same issue?

 

Let us know if the issue persists.

 

Thank you.

~ Bojan
Upwork
Johan's avatar
Johan A Community Member

Hi! I'm currently trying to sign up for upwork as a freelancer but for some odd reason the verification doesn't seem to be working correctly. This the screen I'm taken too when I click the button sent to me in the verification email. The red explaiton point appears when I click to resend resend the verification email so I can't even try to have a new verification email sent. I've also tried opening it up in a incognito window. 

 

I would really appreicate any assticance with this. Thank you!

 

- Johan

 

**Edited for community guidelines**

Bojan's avatar
Bojan S Community Manager

Hi Johan,

 

Looks like you were able to verify your email successfully. Feel free to reach back to us if you need any further assistance.

 

Thank you! 

~ Bojan
Upwork