Feb 3, 2018 12:14:34 PM by George L
Hello, i'm not able to verify my email.
The link of the verification mail is not working, landing to a page with a message.
I have tried two/three times with email resend but no luck.
Email verification failed!
Please make sure that you have copied and pasted the entire URL from your email in your browser.
If you are still having trouble verifying your email contact customer support.
Thanks
Solved! Go to Solution.
Dec 2, 2022 05:55:08 AM Edited Jan 13, 2024 06:06:19 AM by Pradeep H
Hi Muhammad,
If you need help verifying your email, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.
How do I reach a human in customer support?
Jun 14, 2021 12:12:14 PM by Jalil S
Jun 14, 2021 01:07:31 PM by Bojan S
Hi Jalil,
One of our team members will reach out to you directly via email to assist you with your verification process.
Thank you!
Jun 17, 2021 08:18:11 AM by Jachym J
I was making an account, then I needed to verify my email, but I never received it. I resent it several times, checked literally all my mail folders, double checked the mail, but I never got the mail. Can anyone help?
Jun 17, 2021 09:38:09 AM by Bojan S
Hi Jachym,
We checked and the confirmation email was sent to your email successfully. Make sure you’ve entered the email address correctly and lastly use the option to change the email address you provided if you are still having issues. Afterwards, please resend the email one more time, check your inbox and spam folder, check the settings for your email provider and make sure emails from Upwork aren’t being blocked.
Let us know if you received the confirmation email.
Thank you!
Jul 13, 2021 11:29:38 AM by Ilma I
I've made an account with Upwork and I am stuck at the verification of my email step because I am not receiving any verification mails. I've tried for hours on end, the mail just won't come.
I've checked the junk folder and the spam folder and contact Gmail support too, and they tell me the mail never reached their servers.
Can anyone help me resolve this issue, please!
Jul 13, 2021 11:45:56 AM by Bojan S
Hi Ilma,
Could you please resend the email one more time? Let us know if you received the confirmation email.
Thank you!
Aug 2, 2021 11:18:45 AM by Quinn M
Hi there!
I am having the same issue and have tried everything everyone has listed to no avail. Would someone be able to help me out?
Thanks,
Quinn
Aug 2, 2021 12:17:44 PM by Andrea G
Hi Quinn,
I checked and it looks like your current email address is verified. Could you please confirm if you're trying to update it?
Aug 11, 2021 04:02:09 AM by Goran V
Hi Frank,
Your email address is verified and you can post your job once you're ready. If you have any additional questions, feel free to follow up here. Thank you.
Aug 2, 2021 01:37:05 PM by Muhammad N
Hi there,
I just create my upwork account but i am not receiving email to verify my account.
Please help me to do this.
Thank you
Aug 2, 2021 02:31:27 PM by Andrea G
Hi Muhammad,
I checked and it looks like your email has been verified, could you please confirm if you continue to experience any issues?
Aug 2, 2021 01:53:23 PM by Brigid C
I just started making an Upwork account and am now trying to verify the email address. However, the verification email isn't coming through. I've clicked the button to resend several times, and I'm sure the email address is correct. What should I do?
Aug 2, 2021 02:53:49 PM by Andrea G
Hi Brigid,
Someone from our team will reach out to you via support ticket in order to assist you further.
Aug 2, 2021 02:30:14 PM by Felipe N
Hi there,
I have tried to send / resend / checked the spam and everything. Can't get to receive the verification email. I have even created new accounts.
Please can you advise.
Cheers.
Aug 2, 2021 03:07:10 PM by Andrea G
Hi Felipe,
I checked and it looks like your email address is verified. If you need any further assistance please let us know!
Sep 14, 2021 02:23:02 AM by Tianxiang C
Hello, I'm not getting any verification email and have tried repeatedly for a number of days. I would appreciate any help. Thank you.
Sep 14, 2021 02:37:37 AM by Aleksandar D
Hi Tianxiang,
Could you please try again and let me know if you received the email this time?
Thank you.
Sep 14, 2021 02:40:51 AM by Tianxiang C
It says I've reached the limit. I'll try again in another hour.
Sep 21, 2021 10:27:54 AM by Nancy J
I've verified my email and when I do it again, it says my email has already been verified. But I'm still getting the message that I need to verify my email and can't do anything on the site. Please help
Sep 21, 2021 12:32:40 PM by Bojan S
Hi Nancy,
Could you please clear your cache and cookies or log in with another browser to check if you’re still experiencing the same issue?
Let us know if the issue persists.
Thank you.
Oct 6, 2021 01:17:21 PM Edited Oct 6, 2021 02:52:33 PM by Bojan S
Hi! I'm currently trying to sign up for upwork as a freelancer but for some odd reason the verification doesn't seem to be working correctly. This the screen I'm taken too when I click the button sent to me in the verification email. The red explaiton point appears when I click to resend resend the verification email so I can't even try to have a new verification email sent. I've also tried opening it up in a incognito window.
I would really appreicate any assticance with this. Thank you!
- Johan
**Edited for community guidelines**
Oct 6, 2021 02:53:33 PM by Bojan S
Hi Johan,
Looks like you were able to verify your email successfully. Feel free to reach back to us if you need any further assistance.
Thank you!