Feb 3, 2018 12:14:34 PM by George L
Hello, i'm not able to verify my email.
The link of the verification mail is not working, landing to a page with a message.
I have tried two/three times with email resend but no luck.
Email verification failed!
Please make sure that you have copied and pasted the entire URL from your email in your browser.
If you are still having trouble verifying your email contact customer support.
Thanks
Solved! Go to Solution.
Dec 2, 2022 05:55:08 AM Edited Jan 13, 2024 06:06:19 AM by Pradeep H
Hi Muhammad,
If you need help verifying your email, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.
How do I reach a human in customer support?
Jan 26, 2022 09:32:38 AM by Jacob K
I've requested the verification email multiple times, and it hasn't been sent to my email (I've checked the spam folder, too). How can I resolve this?
Jan 26, 2022 09:56:38 AM by Bojan S
Hi Jacob,
One of our agents will reach out to you directly via email to assist you with this concern.
Thank you!
Feb 3, 2022 06:59:23 AM by Liparit K
Writing on behalve of person who tried to register. She have the same issue. She got the verification mail, but the link was failed. Now when she tries to login getting error "Oops! Username is incorrect." and getting another error message "This email is already in use" when trying to register.
Please help.
Feb 3, 2022 08:39:59 AM by Andrea G
Hi Liparit,
Please know that we're unable to share information about another user's account with you because of privacy reasons. Please let this person know she can reach out to us via our different support channels and we'll be happy to assist.
Feb 3, 2022 08:54:03 AM by Liparit K
Hi Andrea,
Thanks for replay. Actually no need to share any data with me, How can I PM you her email (email she used to register)? So you can contact with her via her email or please mention the other support channel she can use.
Apr 4, 2022 03:10:42 PM by John Michael M
I set up an Upwork account a while ago and have since then tried requesting a text message to verify my account numerous times to no avail. I was looking for assistance with this matter. Thank you.
Apr 4, 2022 05:49:14 PM by Joanne P
HI John Michael,
I have requested the assistance of our team. One of our agents will reach out and assist you directly via a support ticket.
Apr 24, 2022 05:23:37 PM by Ehtesham R
It's been 5 -6 days and I haven't received my verification email. Can you please help me with this?
Thanks.
Apr 24, 2022 08:14:50 PM by Pradeep H
Hi Ehtesham,
Thank you for your message. I will have our support team contact you directly for further assistance.
Thank you,
Pradeep
May 5, 2022 12:55:34 PM by Sean C
Hi there,
At the "Verify your email" step of creating a new upwork account, I clicked a few times on "Resend verification email" without success. (Now I reached the "maximum" number of verification sent.) My inbox is still empty and so is my spam/junk folder. My email address is otherwise working perfectly (I receive other emails).
Could anyone please help me with this issue?
Thanks in advance!
May 5, 2022 01:42:26 PM by Arjay M
Hi Sean,
I have escalated your concern and one of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.
May 5, 2022 02:58:22 PM by Aldana F
I am not receiving the verification email because I've misspelled the email account and now I cannot change or modificate it.
How can I do to correct it and verificate my account?
May 5, 2022 04:05:23 PM by Arjay M
Hi Aldana,
Thank you for reaching out to us and welcome to Upwork. I have escalated your concern and one of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.
May 6, 2022 05:41:24 PM by Joanne P
Hi Tatjana,
I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.
May 17, 2022 03:34:02 AM Edited May 17, 2022 03:48:02 AM by Loreta S
I have signed up an account in Upwork and I am not recieving any verification emails. I've tried for days but even after requesting multiple resends, the mail just won't come.
I've also checked the junk folder and the spam folder.
Can somebody help me resolve this issue please?
May 17, 2022 05:42:33 AM by Annie Jane B
Hi Loreta,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.
May 19, 2022 07:34:47 PM by Andre S
I received a different email from Upwork about 18 minutes ago. Checked spam, etc. Not receiving the email after they requested me to verify (again) while trying to get to my settings.
I haven't used Upwork much but wow, it is a pain to get started.
May 19, 2022 09:17:27 PM by Annie Jane B
Hi Andre,
I'm sorry to hear about your experience. I checked your account and it looks like an agent is already assisting you on this matter. I reached out to the team handling your case and shared your report. You may access your support ticket here for updates or if you have any questions so we can keep everything in one place.
Jun 3, 2022 05:02:52 AM by Jenny H
I've made an account with Upwork and I am stuck at the verification of my email step because I am not recieving any verification mails. I've tried for hours on end but even after requesting multiple resends, the mail just won't come.
I've checked the junk folder and the spam folder and contact Gmail support too, and they tell me the mail never reached their servers.
Can somebody help me resolve this issue please!
Jun 3, 2022 08:05:53 AM by Luiggi R
Hi Jenny,
I'm sorry to hear you haven't been able to finish setting up your account. A Customer Support Team member has reached out to you through this support ticket to assist you further with your concern.
Jun 9, 2022 05:42:09 AM by Steve J
Hi there
I am not getting my sign up verification email to be able to post for some work I am looking to be completed.
I have tried resending the email many times
Thanks
Jun 9, 2022 06:59:05 AM by Andrea G
Hi Steve,
Could you please check your junk/spam folder in case the email was sent there?
Jun 9, 2022 11:02:41 AM by Steve J
Hi there,
Yes I have been checking all day and trying to resend but nothing is there
Thanks
Steve
Jun 9, 2022 12:10:09 PM by Arjay M
Hi Steve,
I have escalated your report to the appropriate team and one of our team members will reach out to you directly via a support ticket to assist you with the verification process. You can check here or your email for updates and further assistance. We seek your patience while we address this issue. Thank you!