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George's avatar
George L Community Member

Email verification failed!

Hello, i'm not able to verify my email.
The link of the verification mail is not working, landing to a page with a message.
I have tried two/three times with email resend but no luck.

 

Email verification failed!

Please make sure that you have copied and pasted the entire URL from your email in your browser.
If you are still having trouble verifying your email contact customer support.

 

Thanks

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi Muhammad,

 

If you need help verifying your email, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication. 

 

How do I reach a human in customer support?

 

  1. Please visit Contact Support and click the ‘Chat with Upwork' button.
  2. Type a question or topic and select ‘Send’. The bot will find relevant Help articles for you.
  3. The chatbot will ask you to confirm if you need additional help. If you confirm that you need additional help, you will be asked to confirm the account type you need help with.
  4. From there, the support options available to you will be listed. Select either of the options to be able to contact the Upwork Support Team.
~Andrea

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472 REPLIES 472
Francesca's avatar
Francesca S Community Member

Hi

I keep being asked to verify my email - I get a verification email but it says don't need to do anything but then Upwork says I have to verify.

As a result can't get in to my account

Thanks

 

 

 

Arjay's avatar
Arjay M Retired Team Member

Hi Francesca,

 

I've checked and confirmed that you successfully provided the verification code and were able to log in to your account. Looks like you're all set. Let us know if you need further assistance.

 

~ Arjay
Upwork
Stephen's avatar
Stephen N Community Member

Dear Upwork team,

I am new at Upwork. However, i missed some letters f my email hence unable to access the verification email. Is possible to edit my email?

Stephen

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Stephen,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Amit's avatar
Amit P Community Member

I've been trying to recieve the security code for a very long time now but everytime i run out of attempts to recieve the code without getting any message from Upwork.

 

Any solution to this will be appreciated. Thank you.

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Amit,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Rab's avatar
Rab N Community Member


This is not a "check your spam folder" issue - I am not getting any password reset e-mails for the past hour. I had to use a separate account in order to even report this issue. Can someone please help? 

Arjay's avatar
Arjay M Retired Team Member

Hi Rab,

 

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you with further assistance in resetting your password.

 

~ Arjay
Upwork
Seven's avatar
Seven A Community Member

I am having the same issue. It has been almost 72 hours and still no resolution. Not sure they are reall people at Upworks. 

Very frustrating

Cassandra's avatar
Cassandra T Community Member

I tried resending my verification email several times, and still not receiving it. I've verified this email is accurate. Can someone help?

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Cassandra,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Jomari's avatar
Jomari D Community Member

I've been trying to update my email address to my new work email so everything will be sorted out however I still haven't received any verification email, I've tried checking spoam folder and every folder on my email but nothing is really showing. I also tried the chat support of Upwork but no help as well since it is just AI. I needed to update my email ASAP, please help me.

Joanne's avatar
Joanne P Retired Team Member

Hi Jomari,

 

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you.

~ Joanne
Upwork
Joanita's avatar
Joanita K Community Member

Hello,

I am unable to verify my email as I am not receiving the email from Upwork. I have tried several times as well as checked my junk and trash folders to no avail. Can someone please help me?

 

Thank you! 

,

 

Nikola's avatar
Nikola S Retiring Moderator

Hi Joanita,

 

I will be happy to help. I shared your report with our team and one of our agents will reach out to you directly via a support ticket to assist you further. You can access your ticket on this page.

 

~ Nikola
Joanita's avatar
Joanita K Community Member

Hi Nikola,

Thank you for your kind help.

The issue was actually fixed yesterday.

Have a nice day.

Best Regards,
Joanita
William's avatar
William O Community Member

Hello, I created an account here but am not able to verify my email to continue. I resend and resend to no avail. I cannot ask support for help directly since I keep getting the "verify your email to continue screen". Please assist. Thank you.

Joanne's avatar
Joanne P Retired Team Member

Hi William,

 

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you.

~ Joanne
Upwork
Michael's avatar
Michael G Community Member

I have not received the message to verify my email address. I have re-sent it dozens of times. It is not in my Junk, Spam, Archives or anywhere else on my email account. I have spent hours going in circles on the live chat which just keeps telling me to check my spam folder and offering no form of practical assistance.

Joanne's avatar
Joanne P Retired Team Member

Hi Michael,

 

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you.

~ Joanne
Upwork
Oliver's avatar
Oliver G Community Member

Hello!
Apologies for posting to the forum with a support question!
I am unable to authenticate my email address. Attempts to reach out to support takes me back to the email verification page.
I have recieved an email from upwork re an edit to my profile, so my email is correctly registered, but been stuck in a infinite loop for the past few days. 
Any help welcome!
Thanks you :).

Joanne's avatar
Joanne P Retired Team Member

Hi Olly,

 

I have requested the assistance of our team. One of our agents will contact you directly via a support ticket and assist you further. 

~ Joanne
Upwork
Oliver's avatar
Oliver G Community Member

Thank you!