Feb 3, 2018 12:14:34 PM by George L
Hello, i'm not able to verify my email.
The link of the verification mail is not working, landing to a page with a message.
I have tried two/three times with email resend but no luck.
Email verification failed!
Please make sure that you have copied and pasted the entire URL from your email in your browser.
If you are still having trouble verifying your email contact customer support.
Thanks
Solved! Go to Solution.
Dec 2, 2022 05:55:08 AM Edited Jan 13, 2024 06:06:19 AM by Pradeep H
Hi Muhammad,
If you need help verifying your email, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.
How do I reach a human in customer support?
Nov 11, 2019 08:40:02 AM by Chantel S
Hello, I can't seem to verify my email. It keeps sending me in an endless loop of me needing to verify my email. When I click the button it send me a mesage stating that my email verification has expired. How do I get around this?
Nov 11, 2019 09:09:10 AM by Bojan S
Thank you for reaching out to us, Chantel.
One of our team members will reach out to you directly to assist you with your email verification process.
Nov 11, 2019 10:45:53 AM by Chantel S
I'm not sure how to get around this ? It keeps sending me in a loop not allowing me to verify my email.
Please help me with this. Thank you
Nov 11, 2019 11:24:18 AM by Bojan S
I apologize for the delay in receiving an update, Chantel.
I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly as soon as possible.
Thank you for your patience.
Nov 15, 2019 10:13:30 AM by Lorena S
Nov 15, 2019 11:20:34 AM by Bojan S
Hi Lorena,
I checked and the confirmation email was sent to your email successfully. Make sure you've entered the email address correctly and lastly use the option to change the email address you provided if you are still having issues. Afterwards, Please resend the email one more time, check your inbox and spam folder, check the settings for your email provider and make sure emails from Upwork aren't being blocked.
Let us know if you received the confirmation email.
Thank you!
Nov 16, 2019 12:41:12 PM by Andrew S
Hello,
Verification e-mail is not coming.
I received "Welcome to Upwork. Let's get started!"e-mail from UpWork, but no verification e-mail.
I've tried resending 3 times already. I can't get started, because my e-mail has not been verified.
Please help.
Thanks!
Andrew
Nov 16, 2019 08:37:31 PM by Joanne P
Hi Andrew,
One of our team members will assist you further with your email verification via support ticket. Thank you.
Nov 23, 2019 01:31:55 AM by Aleksandar D
Hi Mashoora,
One of our team members will reach out to you directly via a support ticket to assist you further. Please note that a copy of the ticket will arrive in your email as well from where you can continue the correspondence with our team.
Thank you.
Nov 24, 2019 09:46:20 PM by Firoj K
Hi Experts,
I didn't receive any verification email even after re-sending it so many times
Can you please help me ?
Thanks
Nov 25, 2019 12:05:50 AM by Avery O
Hi Firoj,
I just tried to troubleshoot your issue on my end. Please try verifying your email address again, and let us know if the issue persists so that our team can assist you further.
Nov 27, 2019 08:52:38 AM by Clint H
I'm having trouble with verification email. It wasnt sending yesterday.... I checked all my mail boxes... now today it sends but when I click it I get
"This email verification link has expired or is incorrect."
Then it instantly sends another... I've tried clicking new ones, rebooting, different device... no luck. Any and all suggestions welcome. Thanks!
Nov 27, 2019 09:32:19 AM by Bojan S
Hi Clint,
We'll have one of our agents reach out to you directly to assist you with your email verification process.
Thank you for reaching out to us.
Dec 23, 2019 09:00:59 AM Edited Dec 23, 2019 09:25:18 AM by Bojan S
I have tried to set up an account, but have not received verification email. I have checked email address and checked spam email. My email:**Edited for community guidelines**
Dec 23, 2019 09:06:28 AM by Muhammad A
Please clear your browser cache.
Login to your account.
Double-check your mail.
Check the Spam folder.
Dec 23, 2019 09:26:56 AM by Bojan S
Hi Steve,
I checked and the confirmation email was sent to your email successfully. Make sure you've entered the email address correctly and lastly use the option to change the email address you provided if you are still having issues. Afterwards, please resend the email one more time, check your inbox and spam folder, check the settings for your email provider and make sure emails from Upwork aren't being blocked.
Let us know if you received the confirmation email.
Thank you!
Dec 25, 2019 09:52:26 AM Edited Dec 25, 2019 10:16:43 AM by Jonathon R
Hello I'm new to Upwork and I've tried to recieve a verification email link about 4 times but haven't received anything yet. I've checked spam and junk as well as instructed but nothing as of yet.
Dec 25, 2019 11:00:51 AM by Bojan S
Hi Jonathon,
I checked and the confirmation email was sent to your email successfully. Make sure you've entered the email address correctly and lastly use the option to change the email address you provided if you are still having issues. Afterwards, Please resend the email one more time, check your inbox and spam folder, check the settings for your email provider and make sure emails from Upwork aren't being blocked.
Let us know if you received the confirmation email.
Thank you!
Dec 28, 2019 02:40:30 PM by Roger H
I cannot receive the verification email, and no, it is not in junk/spam or trash.
Jan 7, 2020 01:07:44 PM Edited Jan 7, 2020 01:51:29 PM by Aleksandar D
Hi - I can't login, I'm not sure if I verified my email address or even when I received the email.
Error message below.
Thanks
----
**Edited for Community Guidelines**
Jan 7, 2020 01:52:14 PM by Aleksandar D
Hi Andrew,
I'm sorry for the inconvenience it has caused you. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Jan 17, 2020 08:24:07 AM by Coco B