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George's avatar
George L Community Member

Email verification failed!

Hello, i'm not able to verify my email.
The link of the verification mail is not working, landing to a page with a message.
I have tried two/three times with email resend but no luck.

 

Email verification failed!

Please make sure that you have copied and pasted the entire URL from your email in your browser.
If you are still having trouble verifying your email contact customer support.

 

Thanks

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi Muhammad,

 

If you need help verifying your email, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication. 

 

How do I reach a human in customer support?

 

  1. Please visit Contact Support and click the ‘Chat with Upwork' button.
  2. Type a question or topic and select ‘Send’. The bot will find relevant Help articles for you.
  3. The chatbot will ask you to confirm if you need additional help. If you confirm that you need additional help, you will be asked to confirm the account type you need help with.
  4. From there, the support options available to you will be listed. Select either of the options to be able to contact the Upwork Support Team.
~Andrea

View solution in original post

469 REPLIES 469
Chantel's avatar
Chantel S Community Member

Hello, I can't seem to verify my email. It keeps sending me in an endless loop of me needing to verify my email. When I click the button it send me a mesage stating that my email verification has expired. How do I get around this? 

Bojan's avatar
Bojan S Community Manager

Thank you for reaching out to us, Chantel.

 

One of our team members will reach out to you directly to assist you with your email verification process. 

~ Bojan
Upwork
Chantel's avatar
Chantel S Community Member

I'm not sure how to get around this ? It keeps sending me in a loop not allowing me to verify my email. 

Please help me with this. Thank you

Bojan's avatar
Bojan S Community Manager

I apologize for the delay in receiving an update, Chantel.

 

I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly as soon as possible.

 

Thank you for your patience.

~ Bojan
Upwork
Lorena's avatar
Lorena S Community Member

I'm having issues receiving the verification email. I've tried resending it, checking my junk mail and I'm still not able to get it to work.

Please help.
Bojan's avatar
Bojan S Community Manager

Hi Lorena,

 

I checked and the confirmation email was sent to your email successfully. Make sure you've entered the email address correctly and lastly use the option to change the email address you provided if you are still having issues. Afterwards, Please resend the email one more time, check your inbox and spam folder, check the settings for your email provider and make sure emails from Upwork aren't being blocked. 

 

Let us know if you received the confirmation email.

 

Thank you!

~ Bojan
Upwork
Andrew's avatar
Andrew S Community Member

Hello,

 

Verification e-mail is not coming.

I received "Welcome to Upwork. Let's get started!"e-mail from UpWork, but no verification e-mail.

I've tried resending 3 times already. I can't get started, because my e-mail has not been verified.

 

Please help.

 

Thanks!

 

Andrew

Joanne's avatar
Joanne P Moderator

Hi Andrew,

 

One of our team members will assist you further with your email verification via support ticket. Thank you.

~ Joanne
Upwork
Mashoora's avatar
Mashoora M Community Member

 
Aleksandar's avatar
Aleksandar D Community Manager

Hi Mashoora,

 

One of our team members will reach out to you directly via a support ticket to assist you further. Please note that a copy of the ticket will arrive in your email as well from where you can continue the correspondence with our team.

 

Thank you.

~ Aleksandar
Upwork
Firoj's avatar
Firoj K Community Member

Hi Experts,

I didn't receive any verification email even after re-sending it so many times
Can you please help me ?

Thanks

Avery's avatar
Avery O Community Manager

Hi Firoj, 


I just tried to troubleshoot your issue on my end. Please try verifying your email address again, and let us know if the issue persists so that our team can assist you further. 


~ Avery
Clint's avatar
Clint H Community Member

I'm having trouble with verification email. It wasnt sending yesterday.... I checked all my mail boxes... now today it sends but when I click it I get

 

"This email verification link has expired or is incorrect."

 

Then it instantly sends another... I've tried clicking new ones, rebooting, different device... no luck. Any and all suggestions welcome. Thanks!

Bojan's avatar
Bojan S Community Manager

Hi Clint,

 

We'll have one of our agents reach out to you directly to assist you with your email verification process.

 

Thank you for reaching out to us. 

~ Bojan
Upwork
Steve's avatar
Steve H Community Member

I have tried to set up an account, but have not received verification email. I have checked email address and checked spam email. My email:**Edited for community guidelines**

Muhammad's avatar
Muhammad A Community Member

Please clear your browser cache.

Login to your account.

Double-check your mail.

Check the Spam folder.

 

Bojan's avatar
Bojan S Community Manager

Hi Steve,

 

I checked and the confirmation email was sent to your email successfully. Make sure you've entered the email address correctly and lastly use the option to change the email address you provided if you are still having issues. Afterwards, please resend the email one more time, check your inbox and spam folder, check the settings for your email provider and make sure emails from Upwork aren't being blocked. 

 

Let us know if you received the confirmation email.

 

Thank you!

~ Bojan
Upwork
Jonathon's avatar
Jonathon R Community Member

Hello I'm new to Upwork and I've tried to recieve a verification email link about 4 times but haven't received anything yet. I've checked spam and junk as well as instructed but nothing as of yet. 

Bojan's avatar
Bojan S Community Manager

Hi Jonathon,

 

I checked and the confirmation email was sent to your email successfully. Make sure you've entered the email address correctly and lastly use the option to change the email address you provided if you are still having issues. Afterwards, Please resend the email one more time, check your inbox and spam folder, check the settings for your email provider and make sure emails from Upwork aren't being blocked. 

 

Let us know if you received the confirmation email.

 

Thank you!

~ Bojan
Upwork
Roger's avatar
Roger H Community Member

I cannot receive the verification email, and no, it is not in junk/spam or trash.

Md Arif Hossain's avatar
Md Arif Hossain K Community Member

Clear Cache and resend it. And wait 2 min.

Roger's avatar
Roger H Community Member

Thanks, will give it a shot 🙂

Andrew's avatar
Andrew G Community Member

Hi - I can't login, I'm not sure if I verified my email address or even when I received the email.

 

Error message below.

 

Thanks

 

----

**Edited for Community Guidelines**

Aleksandar's avatar
Aleksandar D Community Manager

Hi Andrew,

 

I'm sorry for the inconvenience it has caused you. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
Upwork
Coco's avatar
Coco B Community Member

I have tired to send the verification email multiple times. I have checked all folders and I’m still not getting it.
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