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George's avatar
George L Community Member

Email verification failed!

Hello, i'm not able to verify my email.
The link of the verification mail is not working, landing to a page with a message.
I have tried two/three times with email resend but no luck.

 

Email verification failed!

Please make sure that you have copied and pasted the entire URL from your email in your browser.
If you are still having trouble verifying your email contact customer support.

 

Thanks

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi Muhammad,

 

If you need help verifying your email, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication. 

 

How do I reach a human in customer support?

 

  1. Please visit Contact Support and click the ‘Chat with Upwork' button.
  2. Type a question or topic and select ‘Send’. The bot will find relevant Help articles for you.
  3. The chatbot will ask you to confirm if you need additional help. If you confirm that you need additional help, you will be asked to confirm the account type you need help with.
  4. From there, the support options available to you will be listed. Select either of the options to be able to contact the Upwork Support Team.
~Andrea

View solution in original post

472 REPLIES 472
Sophie's avatar
Sophie A Community Member

You cannot request verification. You will get the email when Upwork decides.

 

You will also need to create a complete profile. Now there is nothing to verify.

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Sarah,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. Please note that a corresponding email will be sent to you in 24-48 hours.


~ AJ
Upwork
Tumkanet's avatar
Tumkanet Q Community Member

i have been trying for verification mail but i am not receiving .

Arjay's avatar
Arjay M Retired Team Member

Hi Tumkanet,

 

Firstly, we appreciate your interest in starting your career with Upwork! I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets and coordinate with the team here

 

~ Arjay
Upwork
Tumkanet's avatar
Tumkanet Q Community Member

thanks got it.

 

Shihab's avatar
Shihab A Community Member

I want to sign up on upwork first time. but i don't get any email for verify my account.
PLease help me

 

William T's avatar
William T C Community Member

Shihab,

 

Check both your spam filters and spam folder. On occasion Microsoft Outlook will place my Upwork emails in a spam folder because I have strict filters. Have a great day!

Saba's avatar
Saba N Community Member

I didn't receive any verification email even after re-sending it so many times
Can you please help me .

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Saba,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.


~ AJ
Upwork
Erisilda's avatar
Erisilda K Community Member

Hello, I am not receiving the link of mail confirmation, since  one week even if I have tried many times

Andrea's avatar
Andrea G Community Manager

Hi Erisilda,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

~Andrea
Sales's avatar
Sales N Community Member

Hi,

I have created my profile, though still am getting Alert on page to verify the email.

If I click on send verification email, the email is never received.

However, welcome email and Daily Digest are being received.

Can support team look into?

Sales Team @neotheta
Annie Jane's avatar
Annie Jane B Retired Team Member

Hi there,

 

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.


~ AJ
Upwork
Saira's avatar
Saira K Community Member

I've sent verification email several times but i am not receiving it. Its not in any other folder too. Im stuck on this step. Please assist.

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi  Saira,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.


~ AJ
Upwork
Saira's avatar
Saira K Community Member

Ive recieved your mail regarding my issue. My email ID is correct as im receiving other mails from upwork but not verification email.

Pradeep's avatar
Pradeep H Retired Team Member

Hi Saira,

 

Thank you for your message. I checked your account and noticed that you have already responded to the support ticket initiated by our team. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

 

Thank you,

Pradeep

Mahmoud's avatar
Mahmoud W Community Member

Hello,

 

I am trying to create a new account. the problem I found this message "This email is already in use"

 

and when i am trying to forget my password account or login, I found this message "Oops! Username is incorrect."

Arjay's avatar
Arjay M Retired Team Member

Hi Mahmoud,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist. You may access your ticket and coordinate with the team on this page.

 

~ Arjay
Upwork
Mahmoud's avatar
Mahmoud W Community Member

HI Arjay,

I would like to thank you very much for trying to help me, and i want infrom you this page are not working

Kishor's avatar
Kishor K Community Member

Hello Upwork community, I'm looking for suggestions on improving my Upwork profile.

https://www.upwork.com/freelancers/~01f29fb2bc6ca82372

I sent many proposals but did not get a job. Please review my profile and give feedback.

Rachel's avatar
Rachel G Community Member

My email verification is not working.  I am unable to post my job or invite anyone to review the job posting.  Your website keeps taking me back to the email verification page.   Yes, I checked my spam filter and junk folders.    I'm feeling a little frustrated.   I really would like to use your service if I can get it to work properly.   Could someone help me?

 

Thank you. 

Arjay's avatar
Arjay M Retired Team Member

Hi Rachel,

 

I tried and wasn't able to replicate the issue you're describing. I can actually see that you were able to get in contact with a freelancer for an interview. Could you please try using a different browser or the incognito mode of the current one? You may also try clearing your cache and cookies. Let us know if the issue persists with a screenshot of what you can see from your end and we'll look further into that for you.

 

~ Arjay
Upwork
Abhay's avatar
Abhay K Community Member

Hi, I'm unable to verify my email. I have tried resending the verification link multiple times and checked my junk/spam folder as well. Would be grateful if i could be provided with some assistance.

 

Regards,

Abhay

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Abhay,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.


~ AJ
Upwork