Error Payment Request - Withdrawal fee not returned

[#1]

Hello, Upwork. About 2 days ago I requested to withdraw my money directly to a local bank account. Unfortunately, it says that the account number was incorrect. What happened is that it returned the money to my upwork account but not the withdrawal fee?? The transaction did not even go successfully, so why do you even charge me for an unsuccessful transaction?

[#2]

Hi Gemuel,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you.