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Valentina's avatar
Valentina D Community Member

Error: Screenshots are not supported on Wayland, please switch to Xorg.

What is this?! 

booksist_0-1700464160133.png

My Time Tracker got updated on Wednesday, and I haven't used it since then. Now that I started working again, I got this message. 

I don't know what Wayland (or Xorg) is, but this is unacceptable! Please fix it asap!

 

**Edited for Community Guidelines**

ACCEPTED SOLUTION
Valentina's avatar
Valentina D Community Member

If anyone else is experiencing this - here's a quick fix: https://linuxconfig.org/how-to-use-x-instead-of-wayland-on-ubuntu-22-04 

It worked for me 😄 

Thanks to Matt from CS!

View solution in original post

26 REPLIES 26
Ani's avatar
Ani K Community Member

Hello Ivygail,

Thank you for your response. I appreciate your attentiveness to this matter. As noted in some of the comments, several users have attempted to resolve the issue independently and unfortunately ended up causing further problems with their computers. Given this, I am hesitant to take any risks.

 

Could you please keep us updated on whether this issue will be resolved from your end? This information will allow us to effectively communicate with our clients.

 

Regarding the second issue, I have attached a screenshot below. As you can see, my work session for today is recorded as zero, despite having taken a break after working for approximately 30-40 minutes. This issue has only recently arisen, and I hope we can resolve it urgently.

 

Thank you for your assistance.

 

Best regards,

Ani

Screenshot 2024-08-13 5.24.11 PM.png

Nikola's avatar
Nikola S Retiring Moderator

Thank you for following up, Ani.

 

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Nikola