I have been trying to buy connects and have tried different payment methods but seems nothing is working.
I don't see a way to directly connect with the support team.
Solved! Go to Solution.
Thank you for your message. I am sorry to hear about the trouble while purchasing Connects. In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by selecting Get Support at the bottom of the Help Center page.
It looks like you were able to contact our support team and they assisted you with this. If you need any further assistance please let us know.
I'd like to clarify that some card-issuing banks will restrict the use of debit cards on Upwork due to the payments being classified as 'recurring'. Please, make sure that you are filling all the required fields correctly and that your card-issuing bank allows recurring transactions. Alternatively, you may use any other of the available billing methods.
One of our team members will reach out to you via ticket as soon as possible and will assist you further with purchasing Connects. Thank you.
I am replying to this issue to help each newbie who is here due to this issue.
I tried to attach my debit card, but each time it was rejected. I called the bank helpline, but they didn't get my issue.
Then I called once more on another day.
Here's the process:
Dial the bank's helpline number that issued your card.
Ask them to put you on their whitelist for the Upwork website.
They then instructed you to retry the card-attaching process.
You have to try again and then after 15 minutes call again to a helpline to be placed on Upwork's whitelist.
You can then attach the card.
PS: Don't visit the bank branch to waste your time. They even don't know the process. Just call the helpline.
I want to buy more connects and i have added my payment option as paypal and connected my debit card also but my both options are being rejjected by upwork for payment. Is something wrong with the card or i need to maybe upgrade my card for foreing transactions or to use paypal?
You will need to have a verified PayPal account with a credit card connected to your PayPal account. You will also need to add it as a billing method and not as a payment method, so that you're able to purchase to Connects. To learn more about our accepted billing methods, check out this help article. Thank you.
I checked but don't see any failed attempts to add a payment method to your account. Could you please try again later and let us know if the issue persits?
Thank you for your message. I checked and it looks like we were unable to charge your card. Could you please contact your card issuing bank to check if they have enabled international transactions on the card? Also, please ensure you have the required limit enabled on the card for international transactions. Feel free to message us if you need further assistance.
Hello sir. ! I am also facing the same problem. I am trying to add my debit card in billing method but upwork is unable to authorize my card. Please help me with my concern.
I request upwork support to help me in this regard.
It looks like the charge on your card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline.
I got a new Virtual Debit Card (MasterCard) from JazzCash (online wallet) and I tried to buy connects with it on upwork. However, upwork returned the following error;
"We are unable to authorize your card. Please add another billing method or contact your issuing bank."
I am new on upwork and have passion for work. I want to buy connects to submit more proposals but I wonder how would I resolve this problem of buying connects. Can we buy connects via virtual debit card? I have ecommerce payment enabled on my virtual debit card issued by JazzCash.
Sincerely, Umar Daud Khattak
It looks like the charge on your card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline and confirm if they allow recurring transactions on their debit cards as Upwork payments are classified as ’recurring’.
I would recommend to check with your bank if your account is enabled for international charges or to try and add another billing method. Thank you.
One of our team members will reach out to you via ticket as soon as possible and will assist you further with purchasing connects. Thank you.
I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.
I am unble to buy connects by using my bank account. When I try to buy connects, I received the folowing error "We are unable to authorize your card. Kindly contact with your Issuing Bank."
I contacted with my bank and they found no problem with my accout.
Kindly help me to resolve this issue so that I can buy more connects to work.
I tried to add my payment method for purchasing connects, but it is not adding, saying, "Your payment could not be processed. Please choose an alternate payment method or retry again later".
Can somebody help me please?, as I have an active as well as a lid payment method.
I want to buy connects. I am trying to add mastercard as billing method. I saw following error :
"We are unable to authorize your card. Kindly contact with your Issuing Bank."
I also tried to add Visa card but same error occurs. I have contacted with my bank and use same card on other websites , it is working well.
Kindly help me to resolve this issue so I can buy connects to work.
Hello Can anyone please help me
I am unable to buy connects. My credit card is verified but thereafter I cannot use to buy connects.
Furthermore, I am also unable to use my Upwork balance to buy connects.
The erorr shows as follows:
"Your payment could not be processed. Please choose an alternate payment method or retry again later."
I have been trying from yesterday but the issue persists.
Further, can someone help me as to how can I raise it directly with Upwork support team? raise a ticket to solve an issue