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Sandeep's avatar
Sandeep S Community Member

Facing Issue in Buying Connects

Hi, 

 

I have been trying to buy connects and have tried different payment methods but seems nothing is working.

 

I don't see a way to directly connect with the support team.

 

Please help..!

ACCEPTED SOLUTION
Pradeep's avatar
Pradeep H Retired Team Member

Hi Sandeep,

 

Thank you for your message. I am sorry to hear about the trouble while purchasing Connects. In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.

If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the 'Chat with Upwork' button on the Contact Support page.

 

Update:

 

Hi all,

 

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

 

Thank you

Pradeep

View solution in original post

1,090 REPLIES 1,090
Saad's avatar
Saad A Community Member

I'm trying to buy connects. I called my bank to ask if they are blocking the payment, but there's no issue from my bank. Kinldy help me resolve the issue. I'm using a visa card.

Andrea's avatar
Andrea G Community Manager

Hi Saad,

 

It looks like you were able to contact our support team and they assisted you with this. If you need any further assistance please let us know.

 

~Andrea
Ashish's avatar
Ashish D Community Member

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.
Muhammad Usama's avatar
Muhammad Usama A Community Member

Hi,

"We are unable to authorize your card. Please add another billing method or contact your issuing bank"

 

This is the problem that I faced when  I was trying to buy connects.

Need help

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Rasheed,

 

I'd like to clarify that some card-issuing banks will restrict the use of debit cards on Upwork due to the payments being classified as 'recurring'. Please, make sure that you are filling all the required fields correctly and that your card-issuing bank allows recurring transactions. Alternatively, you may use any other of the available billing methods.

~ Luiggi
Ashish's avatar
Ashish D Community Member

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

Muhammad Mateen's avatar
Muhammad Mateen A Community Member

Hello, I am trying to connect my visa card in the Billing & Payment section to buy more connects, But it keeps showing this error. (We are unable to authorize your card. Please add another billing method or contact your issuing bank).

Goran's avatar
Goran V Retired Team Member

Hi Muhammad, 

 

One of our team members will reach out to you via ticket as soon as possible and will assist you further with purchasing Connects. Thank you.

~ Goran
Upwork
Zunaira's avatar
Zunaira S Community Member

I am replying to this issue to help each newbie who is here due to this issue.
I tried to attach my debit card, but each time it was rejected. I called the bank helpline, but they didn't get my issue.
Then I called once more on another day.
Here's the process:
Dial the bank's helpline number that issued your card.
Ask them to put you on their whitelist for the Upwork website.
They then instructed you to retry the card-attaching process.
You have to try again and then after 15 minutes call again to a helpline to be placed on Upwork's whitelist.
You can then attach the card.
PS: Don't visit the bank branch to waste your time. They even don't know the process. Just call the helpline.

Hassan's avatar
Hassan W Community Member

Hi, I can't add/update my billing method. I'm getting this message:
We are unable to authorize your card. Please add another billing method or contact your issuing bank.


 

Andrea's avatar
Andrea G Community Manager

 
~Andrea
Ashish's avatar
Ashish D Community Member

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.
Anuradha's avatar
Anuradha D Community Member

I want to buy more connects and i have added my payment option as paypal and connected my debit card also but my both options are being rejjected by upwork for payment. Is something wrong with the card or i need to maybe upgrade my card for foreing transactions or to use paypal?

Goran's avatar
Goran V Retired Team Member

Hi Anu,

 

You will need to have a verified PayPal account with a credit card connected to your PayPal account. You will also need to add it as a billing method and not as a payment method, so that you're able to purchase to Connects. To learn more about our accepted billing methods, check out this help article. Thank you.

~ Goran
Upwork
Nikul's avatar
Nikul V Community Member

I have added a payment method and when I try to buy connects following error occurs

'Your payment could not be processed. Please choose an alternate payment method or retry again later.'

Andrea's avatar
Andrea G Community Manager

Hi Nikul,

 

I checked but don't see any failed attempts to add a payment method to your account. Could you please try again later and let us know if the issue persits?

 

~Andrea
Nikul's avatar
Nikul V Community Member

I tried but still, I got an error
I also attached the error message

[image: image.png]
Pradeep's avatar
Pradeep H Retired Team Member

Hi Nikul,

 

Thank you for your message. I checked and it looks like we were unable to charge your card. Could you please contact your card issuing bank to check if they have enabled international transactions on the card? Also, please ensure you have the required limit enabled on the card for international transactions. Feel free to message us if you need further assistance.

 

Thank you.

Pradeep

Zunaira's avatar
Zunaira A Community Member

Hello sir. ! I am also facing the same problem. I am trying to add my debit card in billing method but upwork is unable to authorize my card. Please help me with my concern.

I request upwork support to help me in this regard. 

Regards,

Zunaira Anjum

 
Bojan's avatar
Bojan S Community Manager

Hi Zunaira,

 

It looks like the charge on your card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline.

 

Thank you! 

~ Bojan
Upwork
Umar's avatar
Umar D Community Member

I got a new Virtual Debit Card (MasterCard) from JazzCash (online wallet) and I tried to buy connects with it on upwork. However, upwork returned the following error; 

"We are unable to authorize your card. Please add another billing method or contact your issuing bank."

I am new on upwork and have passion for work. I want to buy connects to submit more proposals but I wonder how would I resolve this problem of buying connects. Can we buy connects via virtual debit card? I have ecommerce payment enabled on my virtual debit card issued by JazzCash. 

 

Sincerely, Umar Daud Khattak

 
Bojan's avatar
Bojan S Community Manager

Hi Umar,

 

It looks like the charge on your card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline and confirm if they allow recurring transactions on their debit cards as Upwork payments are classified as ’recurring’.

 

Meantime, you can add an alternative billing method in your account payment options.

 

Thank you! 

~ Bojan
Upwork
Umar's avatar
Umar D Community Member

Ok thank you for the answer. I shall ask them.

Ashwini's avatar
Ashwini N Community Member

hi, trying to purchase connects. Getting error cant validate card. Attached is the screenshot

Goran's avatar
Goran V Retired Team Member

Hi Ashwini,

 

I would recommend to check with your bank if your account is enabled for international charges or to try and add another billing method. Thank you.

~ Goran
Upwork