Facing Issue in Buying Connects

[4fc1b224]

Hi, 

I have been trying to buy connects and have tried different payment methods but seems nothing is working.

I don't see a way to directly connect with the support team.

Please help..!

[AndreaG]

Hi Adnan,

It looks like the charge on your card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline.

[ashish_dhabale]

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

[hi0001234d]

I tried to add my payment method for purchasing connects, but it is not adding, saying, "Your payment could not be processed. Please choose an alternate payment method or retry again later".

Can somebody help me please?, as I have an active as well as a lid payment method.

[NikolaS]

Hi Hiren,

I shared your report with our team and one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.

[ashish_dhabale]

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

[hi0001234d]

Hello Ashish sir,

I did try to clear the browser cache and cookies but this option didn't work. I have an international card.

[d0266048]

I want to buy connects. I am trying to add mastercard as billing method. I saw following error :

"We are unable to authorize your card. Kindly contact with your Issuing Bank." 

I also tried to add Visa card but same error occurs. I have contacted with my bank and use same card on other websites , it is working well.

Kindly help me to resolve this issue so I can buy connects to work.

[AndreaG]

Hi Maham,

Could you please try again later and let us know if the issue persists?

[ashish_dhabale]

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

[m_adnan_farooq]

Hello Can anyone please help me

I am unable to buy connects. My credit card is verified but thereafter I cannot use to buy connects.

Furthermore, I am also unable to use my Upwork balance to buy connects.

The erorr shows as follows:

"Your payment could not be processed. Please choose an alternate payment method or retry again later."

I have been trying from yesterday but the issue persists.

Further, can someone help me as to how can I raise it directly with Upwork support team? raise a ticket to solve an issue

[JoanneP]

Hi Muhammad Adnan,

I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further. 

[m_adnan_farooq]

Hi Joanne,

What is the normal turnaround time for a complaint?

No agent has contacted yet and I still cannot buy connects. I am missing on importatnt work opportunities 😞

[LuiggiR]

Hi Muhammad,

I've escalated your concern to the team and one of our agents will be following up with you via your support ticket. Thank you for your patience.

[ashish_dhabale]

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

[4a8001ab]

Hi,
Due to international purchasing issues I was unable to to purchase connects. After several attempts to enter details of master card now I am trying my visa card and now I am getting this this error "You have exceeded the maximum number of attempts to add a credit card."

Kindly help me to resolve this issue so that I can buy more connects to work.

Kind Regards

[LuiggiR]

Hi Dr. Adnan,

I'm sorry to hear you're having trouble purchasing Connects. We'll have one of our agents reach out to you via a support ticket to further assist you.

[m_adnan_farooq]

Hi Ashish,

My bank has confirmed me that Upwork has confirmed the validity of my card, when I added it as a payment method and thereafter neither any payment request has been received nor any error/ transaction decline log is available with the bank.

Furthermore, I am also unable to buy connects from my upwork balance.

Therefore, I believe there is some technical glitch which can only be resolved by Upwork technical team.

Thanks

[8eb5b3c9]

I am also facing the same issue. I want to buy connects but the error is showing whenever I submit billing details of my master card.

this error is showing: We are unable to authorize your card. Please add another billing method or contact your issuing bank."

My MasterCard is activated and working well on other websites. Please help.

[AndreaG]

Hi Sabrina,

It looks like the charge on your card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline.

[ashish_dhabale]

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

[idamschennai]

HI
Today I am trying to buy new connects and I am getting error message that:

Please advise 

Senthil S

[NikolaS]

Hi SENTHIL,

I shared your report with our team and one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.

[ashish_dhabale]

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

[vcent31]

Please i can no longer purchase connect with my debit card due to my government restrictions on international site payment and more also on my dashboard or upwork  page settings  there is no paypal payment option to buy connects ..

please if there is also any option to pay in money into my upwork account to enable me to buy connect please let me know..

[AndreaG]

Hi Vincent,

There are three billing methods available to freelancers in order to buy connects: credit or debit card, PayPal, and Upwork balance. That may vary depending on the location. If PayPal isn't available in your location and you don't have sufficient balance on your Upwork account, you can consider getting a credit card if you'd like to purchase connects. 

[54e4a6e7]

i ignore the promo code and proceed to by more connect via my credit card but yet decline

and i need more connects to submit my proposal.

or pls kindly direct me to more infos on getting more promo code.

thanks 

[LuiggiR]

Hi Kehinde,

I'm afraid we don't have any discount codes or promos available at the moment. Periodically, offers are sent by Upwork via email, at events, and through partnerships.

I checked and it looks like the transaction was declined. It would be best to reach out to your card issuing bank to check the specific decline error. This can vary based on your location, but all Upwork users will be able to purchase Connects with a credit card or prepaid card. If you aren’t able to use a credit card or prepaid card or you don’t have an Upwork balance, in many cases you’ll be able to use PayPal. To see the options available to you, click here.

[54e4a6e7]

awesome testimony, 

pls i have one connect left and i try buying more connects via credit card but decline and the same i did not have access to promo code

pls help me.

thanks

Kehinde P

[54e4a6e7]

awesome testimony, 

pls i have one connect left and i try buying more connects via credit card but decline and the same time i did not have access to promo code

pls help me bcos i need to submit more proposals.

thanks

Kehinde P

[54e4a6e7]

NO PLEASE, I WAS TRYING TO SAY I NEED MORE CONNECTS BCOS I HAVE ONE LEFT &
I TRIED TO PURCHASE BUT COULD NOT.

[BojanS]

Hi Kehinde,

Could you please try adding your billing method first? Use this link to see the options available to you and add one of those. 

Afterwards, you should be able to purchase Connects by following instructions shared in this help article.

Feel free to reach back to us if you need any further assistance.

Thank you!

[3f7bef38]

I am a new freelancer  also facing  this problem my credit card is unauthorized by upwork .I want to purchase connects but Upwork show me the notice we are unable to autorize your debit card please contact your issuing bank.I also contact my bank they said everything is okay. I want to tell my debit card is newely updated is not older everything is okay.

But still i am facing this problem.Please help me recommend any suggestion?

[BojanS]

Hi Rabia,

One of our agents will reach out to you directly to assist you with setting up your billing method and purchasing Connects.

Thank you! 

[usama00099]

Hello, I'm unable to add a billing method via Visa and Master card. I've tried 5 different cards but it shows the following error.

"We are unable to authorize your card. Please add another billing method or contact your issuing bank."

Please guide me on how to fix this issue.

Thanks, Usama Siddique

[BojanS]

Hi Usama,

We’ll have one of our agents reach out to you via a support ticket to assist you with adding your billing method.

Thank you! 

[caa474fa]

Hi everyone

I have a upwork account from few months. I have been buying connects  using my Bank debit card. I never had any issue but I am not able to purchase from past 2 weeks. 

- No error is being shown. Asking for OTP and once I enter its taking to " Buy connects page"again.

I have checked with bank and they said there is no issue with card and we can do international transactions. I tried to contact upwork customer care but no response till date. Is there anyone who can be help with this?

Thank you

Ranganadh

[JoanneP]

Hi Ranganadh,

I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further. 

[caa474fa]

Thank you Joanne 

I will for upwork team to contact me

[madtintechnology]

Hi 
I am also facing the same issue while trying to buy connects through the Agency account. Kindly help. 

[AndreaG]

Hi Manoj,

One of our agents will reach out to you via support ticket in order to assist you further.