Facing Issue in Buying Connects

[4fc1b224]

Hi, 

I have been trying to buy connects and have tried different payment methods but seems nothing is working.

I don't see a way to directly connect with the support team.

Please help..!

[06a5f600]

Hi, I am from India. I have Bank of Baroda's Internation Credit Card. The card uses Rupay Technology. I am getting below error if I try to validate it.

I have heard that this card follows under the catregory of Diner Clubs and Discover.

Can you pls check and let me know.

[NikolaS]

Hi Ashwini,

I checked and it seems that you already created a support ticket for the issue you are experiencing with purchasing Connects. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.

[06a5f600]

Hi, I think Upwork should accept Rupay card JCB franchise since most of the banks from India are accepting it. 

[ashish_dhabale]

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

[71847e77]

Hello please help,

I'm trying to buy connects via my local debit card but it always fail. I tried to use my other local debit and register it for my billing and payment but it says it's not authorized. Funny thing is I am a group member of Upwork community on facebook and a lot are using these two major debit card on their transactions on Upwork and doesn't experience any problem with theirs. I also have sufficient amount. Please help asap I'm running out of connects. See attached screenshots

[AveryO]

Hi Jhesa, 

I checked your billing method and can confirm that the bank declined the transaction. You may want to check this with them directly for more information. In the meantime, feel free to add another billing method so that you can purchase Connects. 

[mtalhasaleem]

Hi there ,

I am facing issue while adding my debid card its showing error

We are unable to authorize your card. Please add another billing method or contact your issuing bank

[AndreaG]

Hi Talha,

I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

[ashish_dhabale]

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

[nooruzzamaan]

Hello, I am trying to connect my debit card to my Upwork account but when I try to connect my debit card to UpWork it says "We are unable to authorize your card. Please add another billing method or contact your issuing bank" even though I have turned on my online banking, and also I can purchase online from other websites. but while attaching my card to upwok I always get this error. Please help me to configure this. Thank you! 

[AndreaG]

Hi Noor,

It looks like the charge on your card keeps getting declined. Please try again later and if the issue persists, contact your card-issuing bank for more information about the specific charge decline.

[ms_designz7]

Hello Team
I have tried to buy connects and I got this message "Your payment could not be processed. Please choose an alternative payment method or retry again later"  I have tried a lotof  times with different debit cards even with a credit card but I got the same message everytime.

Kindly help me!!

[BojanS]

Hi Mangesh,

It looks like the charge on your credit card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline.

Thank you!

[sheheryarkazi]

After a month break I returned to Upwork, I was trying to buy some connects however the system declined my payment and asked me to either change the method of payment or contact the issuing bank. I contacted my bank, however as per my bank there is no problem from their side. 

Kindly can some one brief me as to why I can not make a purchase? I tried deleting my card, and enter it again, but now I can not even input my card details, as Upwork keeps rejecting it. 

[NikolaS]

Hi Sheheryar,

One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

[6ea5e801]

I am facing this issue since last week, I connected my debit card and bought some connects before my debit card worked fine but two days after I faced this issue again, I connected to my bank they said your online services are enabled there is no issue from bank side, what should I do now? 

[LuiggiR]

Hi Amina,

I'm sorry to hear you had trouble with your billing method. A Customer Support Team member will be reaching out to you through a support ticket to assist you further with your concern shortly.

[6ea5e801]

All right thank you 👍

[anand-kolharkar]

Hello,

I was adding my Mastercard for Billing Method to purchase connects but keep getting the message that the card was declined. I am based in India. Any guidance is much appreciated. 

Thanks.

P.S. The international payment facility is ON for the card

[AndreaG]

Hi Anand,

Someone from our team will reach out to you via support ticket in order to assist you further.

[iqbalsss]

I am having problem with my master card. Card is already attached and I have used it many time previously on upwork but now upwork is giving me an error that Card charge fail. I have contacted my bank and they said every thing is fine from their end. Kindly help me in this matyer

[NikolaS]

Hi Muhammad,

Thank you for reaching out to us. I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further. 

[ashish_dhabale]

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

[arunrajmohan1919]

Hi, I couldn't able to purchase connects on upwork. Earlier I was able to purchase connects using the same bank account and bid for projects, but for the last two weeks I have been trying to purchase connects.....but COULDN'T. I'm low on connects and I need to purchase in order to bid for the projects. Help me.

[LuiggiR]

Hi Arun,

I'm sorry to hear you're having trouble purchasing Connects. A Customer Support Team member has reached out to you through this support ticket to assist you further with your concern.

[ashish_dhabale]

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

[3971aade]

Hello. It says "Your payment could not be processed. Please choose an alternate payment method or retry again later" when I'm trying to buy connects. I already have a billing method set up and have bought connects previously but now I'm unable to buy connects or change membership plan. My card is allowed to make international transactions and my card name also aligns with the profile name.Can anyone help me with this issue please?

[NikolaS]

Hi K Akhil,

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

[ashish_dhabale]

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

[ekweogbonnaya]

I can't buy connect through my visa card, it keep saying charge failed. i even tried with another card but it's still showing same thing

[AndreaG]

Hi Ogbonnaya,

Someone from our team will reach out to you via support ticket in order to assist you further.

[jaysinhdabhi]

It's been 5 days since I am trying to buy connects, but I cannot buy it. I have a visa card, my tax information is also verified. I tried to buy connects and membership through PayPal but I am getting the below message after I complete all steps.

I am also getting messages from my bank, and OTP for the transaction, even after entering the OTP, I only get the popup shown in the image, and the amount is not deducted from my bank account.

Without connects, I cannot bid and my account is now private. 

I already cleared my cache files and cookies and tried 3 different browsers.

[AndreaG]

Hi Jayendra,

Someone from our team will reach out to you via support ticket in order to assist you further.

[jaysinhdabhi]

I am unable to buy connects. I checked with my bank and they said every type of transaction is enabled. 

I used VISA and MASTERCARD of 2 different banks, yet I am unable to buy connects.

I also used one virtual VISA card, but it's not working. My PayPal is also not working. I don't know how I can buy connects and membership.

Please Help me!!

[AndreaG]

Hi Jayendra,

It looks like the team already reached out to you a while ago in order to assist you with this. Please reply directly to their email so they can review and assist you accordingly.

[jaysinhdabhi]

I am unable to buy connects. I checked with my bank and they say every type of transaction is enabled. 

I used VISA and MASTERCARD of 2 different banks, yet I am unable to buy connects.

[jaysinhdabhi]

Hi there,

I am unable to buy connects and membership. I checked with my bank and they said every type of transaction is enabled including international transactions.

I used VISA and MASTERCARD of 2 different banks, yet I am unable to buy connects. While adding my card 1$ is deducted but after that, I can not buy.

I also used one virtual VISA card, but it's not working. My PayPal is also not working. I don't know how I can buy connects and membership.

One moderator told me that I will get a mail from upwork, but I didn't get any, My profile keeps going private because I cannot bid.

Please Help me!!

[NikolaS]

Hi Jayendra,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you directly via a support ticket to assist you further. You can access your ticket on this page.

[ashish_dhabale]

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

[12a497ba]

I want to buy Connects with my debit card.

But it says: "We are unable to authorize your card. Please add another billing method or contact your issuing bank"

The card is okay.

Please help me.