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Sandeep's avatar
Sandeep S Community Member

Facing Issue in Buying Connects

Hi, 

 

I have been trying to buy connects and have tried different payment methods but seems nothing is working.

 

I don't see a way to directly connect with the support team.

 

Please help..!

ACCEPTED SOLUTION
Pradeep's avatar
Pradeep H Retired Team Member

Hi Sandeep,

 

Thank you for your message. I am sorry to hear about the trouble while purchasing Connects. In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.

If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the 'Chat with Upwork' button on the Contact Support page.

 

Update:

 

Hi all,

 

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

 

Thank you

Pradeep

View solution in original post

1,090 REPLIES 1,090
Arjay's avatar
Arjay M Retired Team Member

Hi Ogbugh,

 

Thank you for your message. I am sorry to hear about the difficulties while purchasing Connects. In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.

If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.

 

~ Arjay
Upwork
Daron's avatar
Daron T Community Member

Hey Ogbugh,
I am experiencing the same issue. No bank errors or declines, it simply says my connects have been updated but they have not.

Hopefully we can get a resolution on this. 

Sana's avatar
Sana N Community Member

Hi,

I am facing problem in buying the connects. I'm trying to buy connects via debit card. How do I know which card is acceptable by this platform?

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Sana,

 

Thank you for your message. I am sorry to hear about the difficulties while purchasing Connects. In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Upwork also accepts VISA and Mastercard debit cards, as long as you're able to add them to your billing method, they should be fine.

 

For this, please contact your card-issuing bank for more information about the specific charge decline.


~ AJ
Upwork
Januard's avatar
Januard S Community Member

Hello. 

I want to buy connects with my Paypal account. But I don't have credit card. Is it possible to buy connects with my Paypal?

Hope any help.

Thank you.

Daron's avatar
Daron T Community Member

Hi all,

So I tried my alternative bank card and that one worked - perhaps it is an issue with the bank provider blocking the payments in the background.

Interesting, as you don't get an error to say it was declined and it says your connects have been updated when they have not. Just thought I would share as it might help others. We might need to contact our bank to see why it is not working.

Cheers,
Daron.

Pedro's avatar
Pedro H Community Member

hi all

 

i am trying to buy connects for a couple days and not being able of doing it. I've tried paypal, several cards, etc..

 

Is there any other way of buying instead of the usual platform?

 

Nikola's avatar
Nikola S Retiring Moderator

Hi Pedro,

 

Thank you for reaching out to us. Could you please share more information about the error you receive when you try to purchase Connects? 

 

I would like to let you know that there are several ways to purchase Connects. You can find more information in this help article

~ Nikola
Pedro's avatar
Pedro H Community Member

Hi Nikola

 

I've tried them all. Including paypal.  The error says about "not validating" or something like that, I cant remebemer it in detail.

 

 

Andrea's avatar
Andrea G Community Manager

Hi Pedro,

 

Could you please try using a different browser or the incognito mode of your current browser? You may also try clearing your browser’s cache and cookies.

 

~Andrea
Pedro's avatar
Pedro H Community Member

I will try that. tks

Pedro's avatar
Pedro H Community Member

Tried it all and did not work... is there a way to solve it? i really need to buy those connects! 

Arjay's avatar
Arjay M Retired Team Member

Hi Pedro,

 

Thank you for your message. I am sorry to hear about the difficulties while purchasing Connects. In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Upwork also accepts VISA and Mastercard debit cards, as long as you're able to add them to your billing method, they should be fine.

 

For this, please contact your card-issuing bank for more information about the specific charge decline. You may also want to check this help article for other options on how you can purchase Connects.

 

~ Arjay
Upwork
Moussa's avatar
Moussa F Community Member

Hi,
Help me to understand something: I bought 40 connects and my card has been charged but I have not received the connects. What could be the cause and what to do in this case?

 

I leave you in attached file the explanatory screenshots

 

Please help me to find a solution

Arjay's avatar
Arjay M Retired Team Member

Hi Moussa,

 

I am sorry to hear about the trouble while purchasing Connects. In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.

 

I can see that the team has responded to the ticket you raised about your concern. It looks like they have provided you with more details and instructions to resolve the issue. You can access your ticket and communicate with the team on this page if you still need further assistance.

 

~ Arjay
Upwork
Moussa's avatar
Moussa F Community Member

Hi Arjay

 

Thank you for helping me to resolve my problem.

 

I'm sending now a message to my bank to understand more.

 

Moussa

 

 

Moussa's avatar
Moussa F Community Member

Hi Dear community

 

Thank you for your help. My problem with purchasing connects has been solved. Before going to my bank I tried the purchase operation again and received my connectors.

 

Thank you.

Electricbee's avatar
Electricbee T Community Member

Hello,

I am not able to buy connect, it goes till  bank password after entering password page comes to Buy connect page. No error message. I have tried all my debit cards. Kindly provide me a solution.

Regards
Karthik
Andrea's avatar
Andrea G Community Manager

Hi Electricbee,

 

Could you please try using a different browser or the incognito mode of your current browser? You may also try clearing your browser’s cache and cookies.

 

~Andrea
Abdullah Al's avatar
Abdullah Al M Community Member

deleted

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Abdullah,

 

Thank you for reaching out. I am sorry to hear about the difficulties while purchasing Connects. In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Upwork also accepts VISA and Mastercard debit cards, as long as you're able to add them to your billing method, they should be fine.

 

For this, please contact your card-issuing bank for more information about the specific charge decline. You may also want to check this help article for other options on how you can purchase Connects.


~ AJ
Upwork
Noor's avatar
Noor A Community Member

I am not able to buy Connects, even I have bought many times with the same card before. 

Showing this message - "Your payment could not be processed. Please choose an alternate payment method or retry again later."

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Noor,

 

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.


~ AJ
Upwork
Amitkumar's avatar
Amitkumar R Community Member

not able to purchase connects

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Amitkumar,

 

I am sorry to hear about the trouble while purchasing Connects. In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.

If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by selecting Get Support at the bottom of the Help Center page.


~ AJ
Upwork