Dec 2, 2021 09:06:13 PM by Sandeep S
Hi,
I have been trying to buy connects and have tried different payment methods but seems nothing is working.
I don't see a way to directly connect with the support team.
Please help..!
Solved! Go to Solution.
Dec 2, 2021 10:30:49 PM Edited Jul 2, 2024 06:03:50 AM by Luiggi R
Hi Sandeep,
Thank you for your message. I am sorry to hear about the trouble while purchasing Connects. In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the 'Chat with Upwork' button on the Contact Support page.
Update:
Hi all,
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
Thank you
Pradeep
Jan 18, 2023 01:19:34 PM by Shibly N
Dear Concern,
I am from Bangladesh and I have local bank debit card which support BDT currency only. Can I add this card into payment methods for buying connects and upgrade membership? I have tried but can't complete due to unathorization. I have attached screenshot. If you know the solutions then please leave your reply.
Thanks
Shibly
Jan 18, 2023 02:17:22 PM by Arjay M
Hi Shibly,
We truly appreciate you sharing this here. Could you please contact your card-issuing bank and ask them why it was rejected? Please also ask them to allow international transactions and remove any restrictions that might be hindering this transaction. Alternatively, if you have other payment methods, you can try using them instead.
Jan 31, 2023 07:20:44 AM by Abhinav V
I recently purchased 6$ worth of connects, the card used was charged immediately but i cannot see the connects increasing.
What should i do ? this is my first time purchasing connects
Jan 31, 2023 09:33:33 AM by NikolaS N
Hi Abhinav,
Thank you for reaching out to us. I shared your concern with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further.
Feb 2, 2023 09:38:27 PM by Sameer P
Hi recently i am trying to upgrade my profile with plus membership. but i am not able to upgrade as while doing payment it shows payment could not be processed even when i have Visa Debit card attached and paypal also having issues here not able to do anything
Feb 2, 2023 11:47:40 PM by Annie Jane B
Hi Sameer,
Thank you for reaching out to us. Could you please contact your card-issuing bank and ask them why it was rejected? Please also ask them to allow international transactions and remove any restrictions that might be hindering this transaction. Alternatively, if you have other payment methods, you can try using them instead.
Feb 9, 2023 10:29:32 PM by Aregbesola T
PLEASE am also experiencing this, the bank has deducted my money but I don't see any connect on my account?
Feb 10, 2023 12:22:26 AM by Pradeep H
Hi Aregbesola,
Thank you for your message. I am sorry to hear that you were unable to complete your transaction. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here . Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Thank you,
Pradeep
Feb 22, 2023 12:32:36 AM by Arman D
I've tried all working cards that I have and even Paypal but I still receive the same error when adding a billing info.
I'm from the Philippines and the cards I've used are eligible for international transactions.
Feb 22, 2023 04:00:42 AM by Annie Jane B
Hi Arman,
Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Feb 22, 2023 06:33:48 AM by Arman D
It's still not working on my end. I have exceeded the maximum number of attempts to add a payment card as well.
Feb 28, 2023 03:41:20 AM by Rimple D
Have tried to add a credit card, or debit card to pay for connects. Unable to do so.
Feb 28, 2023 04:50:38 AM by Imran A
IS the card information is same to your account? like card holder name and your upwork profile name?
Feb 28, 2023 05:04:35 AM by Rimple D
It is another, not mine,
But I have previously bought connects from other named Credit card, it worked previously. But not now.
Feb 28, 2023 08:42:10 AM by Annie Jane B
Hi Rimple,
I am sorry to hear about the trouble while purchasing Connects. In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by selecting Get Support at the bottom of the Help Center page.
Mar 4, 2023 01:47:05 AM by Anitha B
Hi,
I ma facing issues in buying connects as it shows "Please select the "Buy Connects" button to continue." even after completed the transaction. Could you please help buying connects?
Thanks in advance!.
Mar 4, 2023 08:19:36 AM by Annie Jane B
Hi Anitha,
I am sorry to hear about the trouble while purchasing Connects. In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by selecting Get Support at the bottom of the Help Center page.
Mar 5, 2023 06:53:28 AM by Shem O
I have been using this same international card for months now even used it 3 days ago. now when I try to buy connects it says processing error try again. I have waited tried again same issue keeps showing please help
Mar 5, 2023 07:05:25 AM by Mohammad D
The processing error has different reasons, such as bank network disruption, expiration of the card's date, bank orders based on changes within the network, tax problems, and the like. Your card may have been lost. To test these things, make an online purchase without doing physical work with the card. If you were able to make a purchase, the problem is with your card and you should go to the bank . If you have problems with payment and processing problems, it may be a problem with the network in front of you
Mar 11, 2023 08:33:44 PM by Anshumann S
Hi , Unable to buy connects from upwork earnings , no option provided , even after adding billing card , it also failed . No money used from my earnings to buy connects.
Mar 11, 2023 11:49:51 PM by Pradeep H
Hi Anshumann,
Thank you for your message. I checked your account and noticed that you do not have an available balance on your Upwork account to purchase Connects. If you are facing challenges purchasing Connects using your card, please contact your card issuing bank to check for available balance and permission to complete international transactions.
Thank you,
Pradeep
Mar 12, 2023 05:32:29 AM by Anshumann S
Hi pardeep , I have 5 dollars in my upwork earnings earned from a project recently . If its not in my account please let me know why its not credited still and if its there why I cannot buy my connects using them .
Thanks
Mar 12, 2023 06:42:18 AM by Annie Jane B
Hi Anshumann,
Thank you for reaching out to us. When your client releases a milestone or final payment on a fixed-price job, it immediately shows as pending on your financial account. Pending payments become available for you to withdraw after the standard five-day security period. The payment was made on the 10th of March so it will be available for withdrawal or use to buy Connects on the 15th.
Mar 14, 2023 04:53:20 AM by Mariia K
Hi!
I have some problems, want to activate Freelance Plus membership but can't!
*We are in process of subscription renewals and upgrades are not possible during that period. Please come back later.* And button is grey. Help me plese 🙂