Dec 3, 2021 05:06:13 AM by Sandeep S
Hi,
I have been trying to buy connects and have tried different payment methods but seems nothing is working.
I don't see a way to directly connect with the support team.
Please help..!
Solved! Go to Solution.
Dec 3, 2021 06:30:49 AM Edited Jul 2, 2024 01:03:50 PM by Luiggi R
Hi Sandeep,
Thank you for your message. I am sorry to hear about the trouble while purchasing Connects. In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the 'Chat with Upwork' button on the Contact Support page.
Update:
Hi all,
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
Thank you
Pradeep
Mar 14, 2023 04:12:23 PM by Annie Jane B
Hi Mariia,
Thank you for reaching out. I just checked and it looks like you successfully purchased the Freelancer Plus. Please feel free to reach out if you need additional assistance.
Mar 20, 2023 05:52:16 AM by Mohammad Amir W
Hi, i also having same problem, my card was declined for the payment, please help me out. thank you.
Mar 21, 2023 11:01:49 AM by Javed K
Hello Nikola,
Greetings...
I tried to add connects but every time fails to add new connects due to failure of attached error. Please check error and do let me know how I can overcome this problem.
Thanks,
Javed Khan
Mar 21, 2023 08:40:52 PM by Annie Jane B
Hi Javed,
Thank you for your message. I am sorry to hear about the trouble while purchasing Connects. In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
Apr 5, 2023 09:21:08 AM by Chinemerem I
When I want to buy Connects, I keep getting this message.
"Sorry, something went wrong on our end. Please refresh the page and try again. If this issue keeps happening, Contact Customer Support."
Apr 5, 2023 03:05:15 PM by Annie Jane B
Hi Chinemerem,
Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Apr 10, 2023 09:37:34 AM by Pradeep K
I have been trying to buy connects but i am not able to buy connect ( i have recharged my card )
Apr 10, 2023 08:12:36 PM by Pradeep H
Hi Pradeep,
Thank you for your message. I am sorry to hear about the issue while purchasing Connects. Could you please contact your card issuing bank to check the available limit and permission to complete international transactions? Also, please ensure you are entering the correct card details while completing the transaction.
Thank you,
Pradeep
Apr 10, 2023 12:39:04 PM by Jose Francis R
I cannot add connects too. Each time I link to PayPal, I'm prompted to enter credit card number!
Apr 10, 2023 05:04:05 PM by Annie Jane B
Hi Jose,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.
Apr 13, 2023 04:56:46 AM by Pradeep K
i was not able to buy connects i will share the screenshot. buy connects button is not cilickable
Apr 13, 2023 06:41:21 AM by Pradeep H
Hi Pradeep,
Thank you for your message. I checked your account and noticed that you are subscribed to the Agency Basic plan. You’ll need to upgrade to our $20-a-month Agency Plus plan in order to purchase Connects. Check out this help page for more information on the Agency Plus plan.
Thank you,
Pradeep
Apr 14, 2023 09:02:34 PM by Arjay M
Hi Aruldass,
Apologies for the difficulty you experienced while purchasing Connects. In general, this is usually due to the bank declining the transaction. Please contact your card-issuing bank for more information regarding the charge decline.
If you’re still experiencing issues after checking with your bank, you can escalate this to our support team by selecting Get Support at the bottom of the Help Center page.
Apr 17, 2023 12:23:36 AM by Andi K
Why i cant buy connects? the notification is "recent charge failed"
Apr 17, 2023 12:27:34 AM by Mykola A
Upwork unable to receive money from this card. You can add another one (fast) or contact support (slow).
Apr 17, 2023 12:40:10 AM by Mykola A
It happening time from time. Paypal more stable if you have it.
Apr 17, 2023 01:55:57 AM Edited Apr 17, 2023 01:56:18 AM by Avery O
Hi Andi,
When you get this notification, it's likely because the system (whether Upwork or any platform) cannot successfully charge your card. Check if you have any available balance on your card. You can also check this with the card-issuing bank for more information.
Apr 22, 2023 03:51:02 PM by Isabel G
Hello, I can't buy any more connects.
Can you please help me so I can apply to jobs on upwork?
First it says - Available funds Since you have enough money in your Upwork account, we’ll use it for this purchase. Your available balance is $105.56
then it says Sorry, we couldn't charge the billing method you selected.
Please try a different one. If you still need help, contact customer support.
And I am only trying to buy 9$
Can someone help me please?
thanks
Apr 22, 2023 04:15:34 PM by William T C
Isabel,
Update your billing method eventhough the system should pull the money out of your balance. Thanks!
Apr 22, 2023 04:31:49 PM by Luiggi R
Hello Isabel,
I'm sorry to hear you're having trouble buying Connects. I can see that you've already raised a ticket to our Customer Support team. Kindly allow 24-48 hours for an agent to get back to you and assist you further.
Apr 22, 2023 11:29:47 PM by Darasimi Rachael O
Hello!
I have been trying to upgrade my membership to a Plus but my payment isn't going through even when I have enough balance on my card. It keeps telling me to change to an alternate card.
What is going on, please?
Apr 23, 2023 12:03:37 AM by Luiggi R
Hello Darasimi,
Apr 25, 2023 05:23:15 AM by Youstina T
I am getting this message when trying to buy connects. I have sufficient amount on my Upwork balance. Please advise.
https://url.upwork.com/_01wGGcyYuuDOQZWUCg2HFq3oeUvVQU1mxM